And if they did, I'd bet it was quickly rectified.
ECS = Exceptional Customer Service
Thread Starter
Burning Brakes
Joined: Jun 2009
Posts: 977
Likes: 1
From: Voorhees NJ
ECS = Exceptional Customer Service
Had suspension upgrades along with SC done in fall...They got me right in before a show and changed the whole feel of the ride, and gave it all the power I wanted...The other day, while in my DD, I had some issues with my coilovers...They took care of the problem right away replacing the coilovers so I could continue to drive the car...Their relationship with Pfadt and their service is what separates them from the rest...Pfadt stepped up and took care of the coilovers and all is well again...
In these tough days of business, a lot of companies sell the same products...The prices are very similar too, so the only way to continue to develop new business and retain the old ones is to have the best service you can...Kudos to ECS and the guys that continually go above and beyond for their customers...
Thanks again guys,
Scott McKay
In these tough days of business, a lot of companies sell the same products...The prices are very similar too, so the only way to continue to develop new business and retain the old ones is to have the best service you can...Kudos to ECS and the guys that continually go above and beyond for their customers...
Thanks again guys,
Scott McKay
Speedy
Joined: Mar 2007
Posts: 6,110
Likes: 931
From: Tn
2024 C8 of the Year Finalist - Modified
ups decided to play soccer with my sc package box damaging two pipes and the decorative cover, ecs stepped up and sent out new parts asap, that is great customer service in my book
Race Director
Joined: Dec 2004
Posts: 14,358
Likes: 1
From: Medford NJ
Former Vendor
Joined: Apr 1999
Posts: 7,607
Likes: 1
From: ECS Sales & Service Advisor
Cruise-In III Veteran
Cruise-In V Veteran
Thanks guys... it susck when poop happens, but we do try to get it straight as soon as we can.
Shoot me a pm with your address and size. I'll get one out to you. 
Premium Supporting Vendor
Joined: Oct 2004
Posts: 23,599
Likes: 1,225
From: Providing the most proven supercharger kits for your C5/6/7 609-752-0321
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Intermediate
Joined: Mar 2004
Posts: 35
Likes: 1
From: Treasure Island FL
Cruise-In VII Veteran
Well, you said you had never heard any complaints
Matt
Race Director
Joined: Dec 2004
Posts: 14,358
Likes: 1
From: Medford NJ
