Missing order/bad customer service
Drifting
Joined: Dec 2012
Posts: 1,717
Likes: 28
From: O'Fallon IL
OP sorry to hear about your issues. My experience with the Doug and the ECS supercharger kit that I bought through a vendor has been nothing but great. I can send Doug a pm, which I did last night and this morning I had my answer. That's how it always goes so far and that also includes talking with Chris as well.
Thread Starter
Racer
Joined: Jan 2012
Posts: 447
Likes: 5
From: High Point NC
Do any of you guys know what the catch can in the kit consist of or who its made by ? I didnt recieve one in this order . Im done asking for everything i paid for so im moving forward . Will a rx can work ? Do i need dual stage or single ?
Thread Starter
Racer
Joined: Jan 2012
Posts: 447
Likes: 5
From: High Point NC
I like the rx cans but thanks . The kit was shorted a catch can , blow off valve , boostapump and int hose . I called , pm'd about being shorted . When i spoke to someone i was asked "what happened to it , it was packed in the shippment ". However it wasnt . Even says it isnt packed on the inventory list included to be shipped at a later date . I was told i would recieve a call later in the day to let me know . Know what ? I didnt recieve the items . No call came ............. I recieved everything today but the catch can today . Im just going to buy one from another source . No apology or offer to make it right was made. Three weeks after my order was made its still incomplete ............. Im not the only person believe me , ive recieved pms from others that experienced the same treatment . I dont care too hear from these people at this point . If you had a great experience with these folks once again great . Start your own thread to praise them . Im letting everyone know my personal experience. I wasnt going to post any negativity because i hate it more than anything but damn .
Last edited by BOO666; Nov 12, 2014 at 09:48 PM.
Acct Suspended APR 2026 by request
Joined: Dec 2010
Posts: 10,367
Likes: 1,272
2020 Corvette of the Year Finalist (performance mods)
C5 of Year Winner (performance mods) 2019
that plastic can is junk anyway but that's not the point, you should have got what was advertised and what was paid for... the rx monster cans are decent but unless that company has changed you will run into the same or worse issues unless you find one used... I vented mine to atmosphere via a jegs breather can and removed the pcv system which let's the motor breathe and there's no chance for oil to get back in the intake
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Team Owner
Joined: Nov 2007
Posts: 24,035
Likes: 2,342
From: Gilbert AZ
RX can is junk. MM, elite, or jegs/custom.
The ECS is just an air compressor filter that goes inline with the valley to intake. Hell I got 1-2 laying around and would ship one to you but shipping is more than what it cost to go get one from home deport/lowes/etc.
The ECS is just an air compressor filter that goes inline with the valley to intake. Hell I got 1-2 laying around and would ship one to you but shipping is more than what it cost to go get one from home deport/lowes/etc.
Pro
Joined: May 2014
Posts: 678
Likes: 12
From: Middle-O-Nowhere
It's nice to see that the forum is finally allowing poor customer service from one of the "big 2" to be kept up for other members to see.
It allows people to make informed decisions. The typical vendor *** swinging has gone on wayyy to long.
Thanks CF!!
It allows people to make informed decisions. The typical vendor *** swinging has gone on wayyy to long.
Thanks CF!!
Le Mans Master
Joined: Aug 2004
Posts: 5,972
Likes: 48
From: NCM Lifetime#2195 Bulverde, Texas 78163
St. Jude Donor '13
Stay away from RX, You would really see poor customer service, Unless you have 6 months to wait.
Drifting
Joined: Jun 2006
Posts: 1,294
Likes: 18
From: Chicago Illinois
St. Jude Donor '12
I agree with C6smackdown, it is nice to read people's honest reviews, good or bad. I purchased a Mantic 9000 clutch and transmission brace from ECS and am satisfied with the shipping of the items. Could have been faster, but have become spoiled with super-fast amazon prime shipping. Every time I call ECS, Doug personally answers my call and answers all of my questions.
Notwithstanding every written in this thread about ECS, I intend to purchase their supercharger kit and their stage 1 fuel system. The only thing this thread has done was to interest me in the Mighty Mouse catch can. Sorry to the OP for all of the trouble, I hope everything has been made right.
Notwithstanding every written in this thread about ECS, I intend to purchase their supercharger kit and their stage 1 fuel system. The only thing this thread has done was to interest me in the Mighty Mouse catch can. Sorry to the OP for all of the trouble, I hope everything has been made right.
Instructor
Joined: Jan 2010
Posts: 108
Likes: 0
From: earth tx
Yes I agree if I would have seen some honest feedback as well I would have second guessed my purchase as well. The main reason I bought from them was the "great customer service" I am sure they do have that i just did not experience that.