Didn't want to post anything negative here but am hoping that with visibility I would get some help at this point.

Long story short, I ordered an ECS black out kit from Matt @ FSP during the black Friday sale this past number.

The deal was:

ECS 1500 black kit for LS3 Automatic
Quiet Tial BOV
3 Bar MAP sensor
Z06 restrictor

I had talked with both Doug (ECS) and Matt (FSP) many times as I was nervous with using a centri blower for the first time. I have used maggies on all of my other builds.... One thing I wanted was to keep the boost relatively low, being an automatic. So Matt suggested a Z06 restrictor (smaller diameter opening) to restrict the boost further. I had asked about using the 3.5" pulley vs the 3.25" and was told the use the Z06 restrictor to keep the low end power.

Since then, I have yet to install the kit (long Michigan winter)... But I have yet to get ahold of Matt @ FSP regarding the 3 Bar MAP and the Z06 restrictor that did not end up coming in my kit. I've called, PM'd, texted, emailed.... and even tried to call Doug @ ECS (not their problem but maybe they could help?)

I'm really feeling reluctant for buying this kit now and even thought about selling it because the lack of support after dishing out the money. Before the money, service was great...

Help???

 

Why? We are always here to help, contact us anytime!

 

Doug - Thanks for the quick reply. Called at 1:34 and again at 2:13.... You guys at lunch?

 

Yes, but your call will be "answered in the order in which it was received".

I'm sure Chris or Alex will be back to you shortly, they are both back from lunch and working down their call lists.


edit*, we do not have calls coming in from you at those times, or any repeat phone numbers today at all? Can you PM me your number and we'll call you asap please, thanks.

 

I wouldn't sell the kit because of a piece of metal that goes into your intake that restricts boost lol ECS has those laying around... Your gonna love the kit I wouldn't sweat it. There is a Guy on the for sale section selling a bunch in different sizes. Maybe that's your best bet and you can try out different ones and see where you feel comfortable with it @ certain boost levels.

 

https://www.corvetteforum.com/forums...n-seconds.html

 

Thanks Man... Its not in regards to a "piece of metal". Its in regards to customer service.

It is noted above by Doug above that he is trying to help. But I did have to post it here to get a response.

 

Def understandable. Hopefully you can get one soon & start boosting.

 

Thanks for jumping in Eric, much appreciated! We spoke on the phone already, I'm not sure how but his calls must have been redirected elsewhere since we have nothing on our caller ID prior and he did not get our answering machine when he called either, but things happen and it's handled.

 

Sweet... Hopefully when you spoke he ordered some headers & an Alky kit to go along with that blower

 

Matt has been awesome for me, and a lot of other people. I'm sure i'll straight things out. I understand your concern though, but I wouldn't worry, and get ready to enjoy new way to boost!!

 

already have kook headers with a Pat G blower cam!

 

Just for the record. To finish this story..

I still have not received a call or email from Matt regarding this message.

Doug did offer to sell me a MAP sensor that I did already pay for from Matt. I know two different conpanies

Doug did over to swap out the 3.25 pulley for a 3.5 instead of using the z06 restrictor with me paying shipping.

Doug did over to recal my computer for a quick tune so I could drive the car to the tuner with me paying shipping.

Still not overly happy that I paid for certain items and I don't have them.

May post this brand new kit in the for sale section as I doubt I can get my money back now. Anyone want a unused kit for what I paid for it?

.... Bummed...

 

I've had best luck emailing Chris: chris@eastcoastsupercharging.com

Chris usually gets back to me within an hour or so (and of course I usually bug him on weekends). I don't think he's ever not responded within an hour or so actually

Phone calls just depends on how busy they are. They've always called me back, but sometimes it takes longer than others. At least they haven't outsourced their phone support to India

I also have a 3.5" pulley you can have if you pay shipping.

I know Matt is busy as !@#$, not to say that's an excuse

 

Unfortunately this has become the norm for Matt at Fsp I used to send people his way but he doesn't answer calls texts emails or anything I literally have guys wanting to spend money and can never get a hold of him. I really think if he is going to continue to do business he should hire some more people. He has great pricing when you can get a hold of him but seems to be too busy for customers

 

The sad part is, all I'm looking for is some simple customer service. It's amazing how vendors are willing to bend over backwards till they have your credit card.

Frankly, should have spent the extra money on the kit I really wanted.

 

I can seriously lose my job if I do not return a clients phone call with in 24hrs. Sad your making 5k plus purchases and have not received an answer. You see it all too often in the car world.

I am about to pull the trigger a kit for the same car. Sure won't be purchased there. Thanks for the feedback.

 

Matt would triple his revenue if he'd hire a secretary. Great guy once you can get ahold of him though.

 

I'll be happy to play secretary. I only require 5% of new sales

 

I have contacted the OP directly regarding his products. He will have the map sensor, restrictor plate and a spare belt for his use tomorrow.. Fact of the matter, he had contacted me several times and I had dropped the ball 100% on getting these few misc items out the door. This was not ECS's fault, this was our fault as we had promised some additional items (Such as the restrictor plate) that is above and beyond what is included in the kit. I do hope that he installs the supercharger kit and I have guaranteed him the support that he should have from us. We don't just sell kits like most do, we help a lot with the backend of the sale including providing base tuning and further installation tips. This is something we do as a service to our clients, but when I do not follow through on this it doesn't matter if I'm offering the winning lotto ticket numbers if I don't give them out!

Furthermore we have taken some steps here to make sure everyone's inquiries are answered as fast as possible. We have added an additional person to the phone support staff as of this morning. On top of that we have secured our new VOIP phone line services to weed out the spam calls, and open up additional lines to contact more staff here at FSP to get your questions answered. Instead of all funneling down to me, which I admit, I cannot handle all of the inquiries without being days out on emails/texts (I field ~250-300 incoming/sent text messages on a business day), so this new system will help aid everyone in sales and technical support.


- Matt