Cartek customer service support?
Thread Starter
Melting Slicks
Joined: Feb 2005
Posts: 3,372
Likes: 0
From: Springfield VA,
Cartek customer service support?
Anybody else have problems getting e-mail replies from Cartek? I have e-mailed them twice asking basic questions and coordination for work, but no reply. 
Is there some secret handshake that I'm missing??
I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
Is there some secret handshake that I'm missing?? I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
Burning Brakes
Joined: Apr 2005
Posts: 870
Likes: 23
From: Alexandria VA
Originally Posted by Jagcvette
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
Safety Car
Joined: Dec 1999
Posts: 4,148
Likes: 5
From: Roxbury NJ
Most speed shops aren't all that into the email thing. Just pick up the phone and you'll have all the info you need. I've never had a problem calling Cartek. Emailing any of these shops will get frustrating real fast, since most don't have dedicated customer service people like LPE.
Instructor
Joined: Aug 2004
Posts: 127
Likes: 20
From: Hendersonville Tennessee
The problem is following up. When a company posts their name, information, and products in the forums customers tend to think they are computer/internet/email ready to answer your questions. Which if they use this medium to advertise they should be ready to respond.
Not too long ago during a group header purchase with another forum advertiser both my phone calls (messages left) and emails went unanswered. Service like that makes me realize how well my employees take care of our customers.
Not too long ago during a group header purchase with another forum advertiser both my phone calls (messages left) and emails went unanswered. Service like that makes me realize how well my employees take care of our customers.
Heel & Toe
Joined: Jun 2005
Posts: 17
Likes: 0
They returned my call but didn't follow up on a quote. I spoke to another tuner (less known) and the mechanic (not owner) told me that he frequently fixes cartek problems. Eitherway, it was too much hassle. Good luck.
Burning Brakes
Joined: Jul 2004
Posts: 855
Likes: 11
Originally Posted by Jagcvette
Anybody else have problems getting e-mail replies from Cartek? I have e-mailed them twice asking basic questions and coordination for work, but no reply. Is there some secret handshake that I'm missing??
I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
Is there some secret handshake that I'm missing?? I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
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Burning Brakes
Joined: Jul 2004
Posts: 855
Likes: 11
Originally Posted by abehan
They returned my call but didn't follow up on a quote. I spoke to another tuner (less known) and the mechanic (not owner) told me that he frequently fixes cartek problems. Eitherway, it was too much hassle. Good luck.
This is a good one. I always follow up with quotes. Why would I do all the groundwork and not lock in the sale?As far as fixing other peoples problems, ask our customers what we fix for others.
Racer
Joined: Mar 2005
Posts: 277
Likes: 0
From: Savannah GA
It wasn't easy but I do understand that Cartek has a little more going on than devoting their fulltime to my concerns. I had a small issue getting a response (for everyone of my 10 or so inquires). But I did my homework and persisted in getting my answers to my questions. Spoke directly to Dave several times and satisfied myself that Cartek was the best overall to handle what I wanted within my parameters.
Saturday my 'Vert was dropped off for headers, gears, clutch and stage 2x cam and heads.
Can't wait for it to be ready!!!!
Dave, can I pick it up tomorrow?
Saturday my 'Vert was dropped off for headers, gears, clutch and stage 2x cam and heads.
Can't wait for it to be ready!!!!
Dave, can I pick it up tomorrow?
Drifting
Joined: May 1999
Posts: 1,370
Likes: 12
From: Garwood NJ
Originally Posted by Jagcvette
Anybody else have problems getting e-mail replies from Cartek? I have e-mailed them twice asking basic questions and coordination for work, but no reply. Is there some secret handshake that I'm missing??
I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
Is there some secret handshake that I'm missing?? I'm in Iraq so its not exactly easy to call, besides, if their service is like this before I purchase, I'm kinda concerned what it may be like afterwords.
I've got 2 email replies from Lingenfelter where I am also considering getting the same work done. Hmmm, wonder which one will get my business. Maybe someone at Cartek will read this post and check their e-mails. Jeff
I haven't received any emails from you, what email address are you using? It should be jhormilla@cartek.net for tech and davebusch@cartek.net for sales/scheduling and tech.
Julio
Drifting
Joined: May 1999
Posts: 1,370
Likes: 12
From: Garwood NJ
Originally Posted by abehan
the mechanic (not owner) told me that he frequently fixes cartek problems.
I gave you one smilie for each post you have.
Last edited by tekhombre; Jul 26, 2005 at 12:50 AM.
Drifting
Joined: May 1999
Posts: 1,370
Likes: 12
From: Garwood NJ
Originally Posted by abehan
the mechanic (not owner) told me that he frequently fixes cartek problems.
I gave you one smilie for each post you have, if you are going to become a good troll, get your post count up.
Pro
Joined: Oct 2004
Posts: 546
Likes: 1
From: CA
Originally Posted by Flareside
Most speed shops aren't all that into the email thing. Just pick up the phone and you'll have all the info you need. I've never had a problem calling Cartek. Emailing any of these shops will get frustrating real fast, since most don't have dedicated customer service people like LPE.
or twice doesn't mean the shop isn't totally reputable.
I've had trouble getting responses from Lingenfelter
too, in fact Ed seems to have abandoned me, but that
doesn't mean the shop has trouble. Just that the sales
guy is disorganized.
Pat
Thread Starter
Melting Slicks
Joined: Feb 2005
Posts: 3,372
Likes: 0
From: Springfield VA,
Originally Posted by tekhombre
I haven't received any emails from you, what email address are you using? It should be jhormilla@cartek.net for tech and davebusch@cartek.net for sales/scheduling and tech.
Julio
Julio
Thanks for replying Julio. I e-mailed dave on 20 and 23 June with no reply. I have just forwarded the e-mails to you.
Sorry for not replying earlier, didn't see your response until now. Jeff
Last edited by Jagcvette; Aug 6, 2005 at 01:27 AM.
Drifting
Joined: May 1999
Posts: 1,370
Likes: 12
From: Garwood NJ
Originally Posted by Jagcvette
Thanks for replying Julio. I e-mailed dave on 20 and 23 June with no reply. I have just forwarded the e-mails to you.
Sorry for not replying earlier, didn't see your response until now. Jeff
Sorry for not replying earlier, didn't see your response until now. Jeff
Jeff, I just checked my email and I did not receive any from you.
Maybe the email server is filtering it? Who is hosting your email? Hotmail, yahoo, private company, etc.?
Julio
Drifting
Joined: May 1999
Posts: 1,370
Likes: 12
From: Garwood NJ
Originally Posted by Jagcvette
Thanks for replying Julio. I e-mailed dave on 20 and 23 June with no reply. I have just forwarded the e-mails to you.
Sorry for not replying earlier, didn't see your response until now. Jeff
Sorry for not replying earlier, didn't see your response until now. Jeff
Jeff, I just checked my email and I did not receive any from you.
Maybe the email server is filtering it? Who is hosting your email? Hotmail, yahoo, private company, etc.?
I just received your IM, I copied and pasted it to Dave via email.
Julio
Drifting
Joined: Oct 2002
Posts: 1,289
Likes: 0
From: Decatur IN
Originally Posted by catpat8000
Also remember just cause the sales guy goofs up once
or twice doesn't mean the shop isn't totally reputable.
I've had trouble getting responses from Lingenfelter
too, in fact Ed seems to have abandoned me, but that
doesn't mean the shop has trouble. Just that the sales
guy is disorganized.
Pat
or twice doesn't mean the shop isn't totally reputable.
I've had trouble getting responses from Lingenfelter
too, in fact Ed seems to have abandoned me, but that
doesn't mean the shop has trouble. Just that the sales
guy is disorganized.
Pat
Not very nice Pat, I haven't abandoned you at all, but how many times can I answer the same question? Lingenfelter C6 installed packages are not legal in California.
There's one more for you.
Ed