Acceptable quality from Kooks?
Team Owner
Joined: Oct 2004
Posts: 27,420
Likes: 64
From: San Clemente CA
Just talked to George on the phone. He is truly an asset to the racing enthusiast. He offered to send out another set of headers, no charge, with an RG ticket from UPS so I don't pay shipping. All I have to do is hand the old set to the UPS driver.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
Good news.
Le Mans Master
Joined: Feb 2006
Posts: 5,762
Likes: 4
From: Chandler Arizona
George has always done the right thing, that's why Kooks is known as very high quality header!
George, you may want to look at your tooling that holds in the spike while it's being welded. You won't want any more headers to get out with a misaligned spike.
George, you may want to look at your tooling that holds in the spike while it's being welded. You won't want any more headers to get out with a misaligned spike.
Racer
Joined: Jun 2006
Posts: 360
Likes: 0
From: Burnsville MN
My baby just had the Kooks 1 7/8 (jethot extreme sterling coated) installed along with Highflow cats. I just heard from the boys at Olsen Corvette that the Kooks went in smooth as butter and they look 
and the dyno results ... I will have the finals tomorrow afternoon.
I am picking her up on Thu
and the dyno results ... I will have the finals tomorrow afternoon.
I am picking her up on Thu
Safety Car
Joined: Aug 2006
Posts: 4,206
Likes: 6
From: Makena, Maui & NM
Just talked to George on the phone. He is truly an asset to the racing enthusiast. He offered to send out another set of headers, no charge, with an RG ticket from UPS so I don't pay shipping. All I have to do is hand the old set to the UPS driver.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
Burning Brakes
Joined: Aug 2007
Posts: 852
Likes: 3
From: Mobile Alabama
There is no issue here at all, We stand behind our product 100%. If you are not happy please call me and I will give you a RGA # and you can send them back and I will send you another set. 1 866 586 kook ext 308 George R. We look forward to hear from you soon.Thank you sorry for the inconvenience.
I think George R just sold a lot more Kooks headers with this response.
Thread Starter
Melting Slicks
Joined: Feb 2004
Posts: 3,131
Likes: 148
From: Sugar Land TX
Burning Brakes
Joined: Sep 2006
Posts: 1,100
Likes: 350
From: Auburn Mass
Overall I was happy with the quality of my headers and cats from Kooks. I installed two weeks ago. I mentioned in a previous post that the directions are very generic. I had a problem with the clip that moves the trans lines up away from the headers. I had to rebend the clip to get any clearance at all, and was at 1/16" max. Called Kooks and was told, ( not by George ) that as long as it was not touching, no problem. I asked my tuner to look them over at my retune, and he said no way. these things need more clearance than that, and proceeded to rebend the tubes away. Was kind of disappointed with the Kooks response in this instance.
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Drifting
Joined: Jun 2006
Posts: 1,992
Likes: 0
From: Bay Area Ca.
Just talked to George on the phone. He is truly an asset to the racing enthusiast. He offered to send out another set of headers, no charge, with an RG ticket from UPS so I don't pay shipping. All I have to do is hand the old set to the UPS driver.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
You just can't ask for better service that that. And he is even sending me a couple of T shirts for my trouble. Excellent company to do business.
Now that is what I would call great Customer Service at its best. You should not have to pay shipping back when it comes to Quality Control of a product. When I get ready to buy mine I know where I will go. Right on George!