Service active handling
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
Service active handling
I've read several of the posts about the service active handling messages that show up on the dic. My issue is that my warranty ran out in June but the car only has 31,000 miles on it. Is there anyway that gm will still repair under warranty. Seems odd to me to have an issue like this on such an expensive car come up so soon after the warranty has expired. Has anyone been successful getting this repaired in this manner.
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 821
redwool,
I'm sorry you have had this service active handling issue. Could you send me your information (full name, number, address, VIN, current mileage, and involved dealer) so I can look into your situation?
Evan, Chevrolet Customer Service
I'm sorry you have had this service active handling issue. Could you send me your information (full name, number, address, VIN, current mileage, and involved dealer) so I can look into your situation?
Evan, Chevrolet Customer Service
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,798
From: Charlotte, NC (formerly Endicott, NY)
I've read several of the posts about the service active handling messages that show up on the dic. My issue is that my warranty ran out in June but the car only has 31,000 miles on it. Is there anyway that gm will still repair under warranty. Seems odd to me to have an issue like this on such an expensive car come up so soon after the warranty has expired. Has anyone been successful getting this repaired in this manner.
Are you just getting the SAH message or are you also getting a Service Traction Control message. If you go to an autoparts store that has a scanner that can read ABS codes you may have a better idea of what is happening. Some issues are simple to repair but you need the ABS codes so you know where to start looking. All the service message tells you is the system has detected some sort of an error and has shut itself off.
Bill
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
I just got back from my dealer. The reason for the sah warning is the steering wheel position sensor has gone bad. They offered to have gm pay for the part but I would have to pay for the labor. I told them I would contact gm customer service and they said that would be fine. I called gm when I got home and they are looking into what they can do. The issue I had was labor on the repair is over twice what the part costs. Plus I paid for the diagnostic check today.
Race Director
Joined: Oct 2010
Posts: 14,475
Likes: 785
From: Las Vegas NV
There is a TSB 06-02-35-0002B that has them put a clip on the connector for the steering wheel position sensor. It comes loose and causes the SAH message. Has that been done? It may correct the problem without needing to replace anything. See the first sticky thread at the top of this forum.
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,798
From: Charlotte, NC (formerly Endicott, NY)
There is a TSB 06-02-35-0002B that has them put a clip on the connector for the steering wheel position sensor. It comes loose and causes the SAH message. Has that been done? It may correct the problem without needing to replace anything. See the first sticky thread at the top of this forum.
Bill
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Top 10 Corvette Engines RANKED by Peak Torque (70+ Years of Muscle!)
Joe Kucinski
Corvette ZR1X Will Be Pacing the Indy 500, And Could Probably Race, Too!
Verdad Gallardo
Top 10 Corvettes Coming to Mecum Indy 2026!
Brett Foote
Top 10 C9 Corvette MUST-HAVES to Fix These C8 Generation Flaws!
Michael S. Palmer
10 Revolutionary 'Corvette Firsts' Most People Don't Know
Joe Kucinski
5 Reasons to Upgrade to an LS6-Powered Corvette; 5 Reasons to Stay LT2
Michael S. Palmer
2027 Corvette vs The World: Every C8 vs Its Closest Competitor
Joe Kucinski
Drifting
Joined: Apr 2007
Posts: 1,619
Likes: 4
From: Houston TX
OK so mine was acting up. I cleaned the steering wheel position connectors. Finally gave up when the service light stayed on and went to bed. Woke up to drop the car and now the light is GONE. It got cold this am... weird. All systems are working. So now I'm confused why it did not work yesterday and is working fine today.
Ideas?
Ideas?
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
mine did the same thing on the way to the dealership till i moved the steering wheel in and out. thats when the light came on. i would leave it in one position if i could but when your 6'3" and 280 you need all the room you can get to get in and out. lol
Racer
Joined: Mar 2008
Posts: 398
Likes: 2
From: Parrish, FL
I just had the exact same thing happen. They had to replace the steering wheel position sensor. Cost me $450!!!!!
My car is an 08 with only 31000 miles, warrenty ran out in July.
Chevy Cust Svc - Can you help with that?
My car is an 08 with only 31000 miles, warrenty ran out in July.
Chevy Cust Svc - Can you help with that?
Drifting
Joined: Apr 2007
Posts: 1,619
Likes: 4
From: Houston TX
So delaer just called me and said that it is a body cnotrol module "THEY THINK" that needs to be replaced... They quoted me 722... then brought down to 650. HOW MUCH DOES THIS BCM REALLY COST???
I got quoted 2 hours to do the job. They said the price is $420.00 for the bcm alone.
Am I getting ripped off?
About to call the service manager.
I got quoted 2 hours to do the job. They said the price is $420.00 for the bcm alone.
Am I getting ripped off?
About to call the service manager.
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
i just got off the phone with gm customer service and they are going to take off the diagnostic fee from the labor leaving me a balance of $100 that i have to cover. this car has just rolled over 31000 miles, has been out of warranty for only 4 months and hasnt been driven in over a month because of the sah warning. this is the best that gm can do? makes me rethink my loyalty to gm.
Race Director
Joined: Oct 2010
Posts: 14,475
Likes: 785
From: Las Vegas NV
i just got off the phone with gm customer service and they are going to take off the diagnostic fee from the labor leaving me a balance of $100 that i have to cover. this car has just rolled over 31000 miles, has been out of warranty for only 4 months and hasnt been driven in over a month because of the sah warning. this is the best that gm can do? makes me rethink my loyalty to gm.
Drifting
Joined: Apr 2007
Posts: 1,619
Likes: 4
From: Houston TX
yea. I paid $625, got the car back same day and found to have 37 code sfrom their Tech2. All is well now.
They replaced my BCM stating that it was corroded and not communication gwith any other module in the car.
They replaced my BCM stating that it was corroded and not communication gwith any other module in the car.
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
im going to go ahead and pay the money to have my car fixed. one thing that really bothered me is that the gm rep said that this is a part that wouldnt be fixed under warranty if the car still qualified. she said that the part failed do to normal wear. isnt that what a warranty covers is wear? doesnt matter why the part failed under warranty it would still have to be replaced. crazy stuff......
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,798
From: Charlotte, NC (formerly Endicott, NY)
im going to go ahead and pay the money to have my car fixed. one thing that really bothered me is that the gm rep said that this is a part that wouldnt be fixed under warranty if the car still qualified. she said that the part failed do to normal wear. isnt that what a warranty covers is wear? doesnt matter why the part failed under warranty it would still have to be replaced. crazy stuff......
By the way I think you got a good price. The way inflation is hitting some expenses a $100 is cheap. Even oil changes that used to be done for less than $20 are getting close to that amount.
Bill
Last edited by Bill Dearborn; Nov 8, 2012 at 02:27 PM.
Thread Starter
Heel & Toe
Joined: Oct 2010
Posts: 23
Likes: 0
i thought it would be. my car is a gm certified car so the warranty was extended 12 months and 12,000 miles. i am 17,000 miles below that and only 4 months removed when the light came on. im not trying to get by with something thats wrong. that part has obviously had a lot of issues in other cars and im sure gm knows it. dont know why they wont stand by their products for longer than 4 months.....
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,798
From: Charlotte, NC (formerly Endicott, NY)
i thought it would be. my car is a gm certified car so the warranty was extended 12 months and 12,000 miles. i am 17,000 miles below that and only 4 months removed when the light came on. im not trying to get by with something thats wrong. that part has obviously had a lot of issues in other cars and im sure gm knows it. dont know why they wont stand by their products for longer than 4 months.....
If you think you shouldn't have to pay the $100 write a letter to the President of GM (address can be found on line) and tell him you believe you shouldn't have been charged the $100 and you would like it back. Make sure you tell him what resolution you expect so he knows how to answer you and include copies of all paperwork. This has worked for me on two occasions and resulted in me getting exactly what I asked for.
Bill