Bad news for my Museum delivery tomorrow. My C7 is missing!
10-11-2013, 05:50 PM
#162
Melting Slicks
hi manic mike
i e mailed chevy customer service yesterday and the guy called
about an hour ago. I told him the whole story and he asked me why
i would go to a museum to get a car. He told me to go my dealer
that's where your supposed to get a car!!
I told him to get a district manager to call me because this
conversation is over.
i e mailed chevy customer service yesterday and the guy called
about an hour ago. I told him the whole story and he asked me why
i would go to a museum to get a car. He told me to go my dealer
that's where your supposed to get a car!!
I told him to get a district manager to call me because this
conversation is over.
10-11-2013, 06:53 PM
#165
Melting Slicks
Hi Manic mike
I E mailed Chevy customer service yesterday and the guy called about an hour ago. I told him the whole story and he asked me why I would go to a museum to get a car. He told me to go my dealer that's where your supposed to get a car!! I told him to get a district manager to call me because this conversation is over.
I E mailed Chevy customer service yesterday and the guy called about an hour ago. I told him the whole story and he asked me why I would go to a museum to get a car. He told me to go my dealer that's where your supposed to get a car!! I told him to get a district manager to call me because this conversation is over.
10-11-2013, 07:16 PM
#167
Safety Car
10-11-2013, 07:22 PM
#168
Le Mans Master
Brivette - glad it seems to be all working out. But....what an ordeal!
I have total faith in the people at the NCM to make this good.
But - I would be interested to see what the mileage on the car is if it was delivered to another dealer in Michigan first. I'm hoping that the delivery cover was left on and never taken for a local "cruise" by someone who knew it was going back anyway.
Good Luck with it all!
And Congrats on the new ride!
I have total faith in the people at the NCM to make this good.
But - I would be interested to see what the mileage on the car is if it was delivered to another dealer in Michigan first. I'm hoping that the delivery cover was left on and never taken for a local "cruise" by someone who knew it was going back anyway.
Good Luck with it all!
And Congrats on the new ride!
10-11-2013, 07:56 PM
#169
Le Mans Master
Member Since: Mar 2000
Location: Pottsville, PA. USA Home Of America's Oldest Brewery Yuengling
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Hi Manic mike
I E mailed Chevy customer service yesterday and the guy called
about an hour ago. I told him the whole story and he asked me why
I would go to a museum to get a car. He told me to go my dealer
that's where your supposed to get a car!!
I told him to get a district manager to call me because this
conversation is over.
I E mailed Chevy customer service yesterday and the guy called
about an hour ago. I told him the whole story and he asked me why
I would go to a museum to get a car. He told me to go my dealer
that's where your supposed to get a car!!
I told him to get a district manager to call me because this
conversation is over.
10-11-2013, 08:47 PM
#170
Le Mans Master
Although this has been a nightmare for the OP, I am not surprised that the Customer Service rep was not aware of the R8C option. Remember Corvette is just one of many vehicles that are sold by GM and these service reps most likely have not heard of the museum delivery option. There are dealers that are not aware of it.
10-11-2013, 09:47 PM
#171
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
I just don't know what to say, in the face of a guy like this, treated like this, and a guy like "calledchuck" who just goes and rejects his car and gets an R8, not exactly a cheap car. So, I go back and modify what I said in that other thread: GM can, and really should learn from the ones who walk away, AND the guys and gals who stay, when many would forgive them if they didn't.
I give this guy a gold star for perseverance in the face of buyer's adversity.
I give this guy a gold star for perseverance in the face of buyer's adversity.
10-12-2013, 06:56 AM
#172
Race Director
Member Since: Oct 2000
Location: Deal's Gap 2004 NCM Motorsports track supporter
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Not really that familiar with the production mule testing program for QC but isn't there a test track in Michigan? And, if this is the case, should there not be a 'letter of agreement' from the factory to the museum to handle the NCM delivery program with an understanding of how the customer has to make a great deal of commitments for travel with that option and GM, therefore, should try to limit the down time for those deliveries?
Last edited by SouthernSon; 10-12-2013 at 06:59 AM.
10-12-2013, 09:17 AM
#173
Le Mans Master
Here is a story one of the c7's is at Roush racing and is still not on its way back. No one is talking about what it's there for. Belongs To dealer here that I'm friends with.
This is a true story by the way no humor intended.
z51vett
Doug
This is a true story by the way no humor intended.
z51vett
Doug
10-12-2013, 09:33 AM
#174
Drifting
Although this has been a nightmare for the OP, I am not surprised that the Customer Service rep was not aware of the R8C option. Remember Corvette is just one of many vehicles that are sold by GM and these service reps most likely have not heard of the museum delivery option. There are dealers that are not aware of it.
10-12-2013, 10:00 AM
#175
Burning Brakes
Tagged/subbed for outcome...
10-12-2013, 10:00 AM
#176
10-12-2013, 10:03 AM
#177
Drifting
10-12-2013, 02:09 PM
#178
Race Director
This whole deal is just pathetic. The TRUE measure of great customer service is how the company deals with a problem. EVERYONE'S a genius when there are NO problems. So, the museum can't fit him in for 2 weeks (gimme a break), GM seem to be unwilling or unable to figure out a solution that is fair to the CUSTOMER, and the poor OP....well, he's just standing around TRYING to spend $60K on a car....
Very sad and pitiful. We hear all the time about GM guys and girls reading posts. OK boys and girls, HERE'S YOUR CHANCE to leave a positive impression by DOING THE RIGHT THING instead of following some PROCESS written in SOME employee book (an employee book WRITTEN by a LAWYER). I am sure this kind of thing (shipping a museum car somewhere else) happens rarely, so how about some COMMON SENSE being applied and take care of YOUR mistake and make the customer happy.
Jimmy
PS. The definition of "PROCESS" by my late, great father: A "process" is an excuse to put off until tomorrow what you could have done today.
Very sad and pitiful. We hear all the time about GM guys and girls reading posts. OK boys and girls, HERE'S YOUR CHANCE to leave a positive impression by DOING THE RIGHT THING instead of following some PROCESS written in SOME employee book (an employee book WRITTEN by a LAWYER). I am sure this kind of thing (shipping a museum car somewhere else) happens rarely, so how about some COMMON SENSE being applied and take care of YOUR mistake and make the customer happy.
Jimmy
PS. The definition of "PROCESS" by my late, great father: A "process" is an excuse to put off until tomorrow what you could have done today.
Last edited by jimmyb; 10-12-2013 at 02:14 PM.
10-12-2013, 02:14 PM
#179
Melting Slicks
Member Since: Mar 2006
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This whole deal is just pathetic. The TRUE measure of great customer service is how the company deals with a problem. EVERYONE'S a genius when there are NO problems. So, the museum can't fit him in for 2 weeks (gimme a break), GM seem to be unwilling or unable to figure out a solution that is fair to the CUSTOMER, and the poor OP....well, he's just standing around TRYING to spend $60K on a car....
Very sad and pitiful. We hear all the time about GM guys and girls reading posts. OK boys and girls, HERE'S YOUR CHANCE to leave a positive impression by DOING THE RIGHT THING instead of following some PROCESS that SOME employee book. I am sure this kind of thing (shipping a museum car somewhere else) happens rarely, so how about some COMMON SENSE being applied and take care of YOUR mistake and make the customer happy.
Jimmy
Very sad and pitiful. We hear all the time about GM guys and girls reading posts. OK boys and girls, HERE'S YOUR CHANCE to leave a positive impression by DOING THE RIGHT THING instead of following some PROCESS that SOME employee book. I am sure this kind of thing (shipping a museum car somewhere else) happens rarely, so how about some COMMON SENSE being applied and take care of YOUR mistake and make the customer happy.
Jimmy
ABSOULTELY But the kudos to the Museum for making it right by fitting him in asap.Come on GM show us what you're really made of. We know when you want to you CAN do the right thing and NOW is the time
Last edited by Crossed Flags Fan; 10-12-2013 at 02:20 PM.
10-12-2013, 02:21 PM
#180
Team Owner
I guess he really didn't want to hear about the problems, just replies from the ones who had no problems.
That's not how problems get resolved, if all you want to hear is the raves.