Can anyone tell me if Chevy Customer Care has actually helped anyone? Have they ever called you back when they said they would or at all? I have been in contact with them several times and they have never responeded back when they say they will. Usually not at all unless I contact them first. My vehicle was built over a month ago and has went from BG to Nashville back to BG and is still sitting there today. It was built over a month ago and all Chevy customer care can do is tell me the current status of my vehicle which I can do myself. Usually I have the info before they do and the limited information they give me is usually incorrect. (Like telling me my vehicle is not in Nashville when it actually was or telling me my vehicle was shipping to me when it was going to Nashville) They are unwilling to call the anyone to actually get some helpfull information. They are quick to tell me nothing is wrong with my C7 but have no idea why its taking over a month to ship out. So when I read their post about them acting concerned about a customer who's car has something wrong with it and how much they would like to help, it makes me laugh. Chevy Customer Care, if you really want to help someone and be useful for once, pick up the damn phone and call me or contact me via this forum and tell me why I dont have my Vette yet. I was number one at my dealership on the ordering process.. So far my dealership has delivered 3 and have 3 more on the way as mine still sits in BG. In my opinion so far chevy customer sevice has been a joke and just gives a lot of lip service.

 

No doubt the Chevy Cust Svc people on this forum will be responding.

 

Hi Ray,

I am sorry that you do not yet have your Stingray. I can only provide you with the information I have available. I have been checking with multiple resources each time I provide you an update. I want to ensure that I am providing you with the most up to date information I have.

I again want to apologize if you are not happy with my services,

Kelly J.
Chevrolet Customer Care

 

I can say that there Customer Service Reps do respond and work with you on problems. I just got done going through the process with my 07 Avalanche that was out of warranty and had a cracked dash issue. the process was not perfect but I did not have to pay full price to have it replaced and am satisfied with the results, was it seamless, perfect? no but they genuinely worked with me.

 

Ray, what does your dealer have to say about your car?

 

they have been much more helpful than my dealer, who doesn't seem to know anything. I placed my order 9/5, he said it was the next allocation and now all I get told is we placed the order it is now up to GM.

 

Sounds to me like GM needs to provide customer service with more contacts. Kelly's response contained nothing useful. You can bet a group of people know why the car is being sent to Nashville and then back to BG. You can also bet the information is somewhere in a system and not being passed around by word of mouth.

I suspect GM does not want to provide details for fear of over-reaction and false fear being spread on the internet. Maybe if a few do back out of deals because of lack of information, they will change their approach.

OP: How much deposit will you lose if you back out of the deal? I would be skeptical to accept the car without knowing what is going on with it. An honest explanation will let you make an informed decision. I am sure they will sell the car to someone that is not "plugged in" if you cancel.

 

I am seriously considering backing out of my z51 convert if the wait is a year....I wrote GM service to maybe find out the truth and make a decision on what I find out from GM.

 

Really? Why not call someone and find out why it has not been delivered when everyone else ordered before and after mine has been? Seems pretty simple to me. Or maybe start a fire under someone to get the damn thing delivered to the dealership. I have tried several times to get an answer and its always the same. Just dancing around the question with no answers as to why its not on a truck. Can you tell me what service you have provided me exactly? It seems the only service I have recieved is that you cant tell me anything.

 

Just my point! It seems like dancing around the question without actually doing anything or asking someone that would have answers is the new Chevy Customer Care. Its a simple question people. Why has my vehicle been sitting for a month without being shipped when other are delivered within days of being built???

 

And just like every other time they wont answer the question.

 

Why would you ask that? They are not the ones building it or holding it. They want it here as bad as I do. They are not being told anything. They have called dealer customer care and other sources and can not get an answer. Trust me, they are doing everything possible to get answers. I know this for a fact.

 

I keep hearing that it is waiting on the next available truck. Thats BS also. Have already had one truckload show up to the dealership and another left a few day ago heading this way to my dealership. Is customer service going to tell me that all the cars on those trucks have been waiting longer then mine? I can already tell you the answer to that.. Hell no they have not! And they wonder why it is that people pay twice as much for a vehicle that does not perform as well. Hmmmm I wonder.. Figure it out people!!!

 

Ray:

I'm in the same boat VIN #170, last week my dealer even got a hold of his area GM rep and was told they were scheduling a truck and the car should arrive Fri or Sat, well those days went by and now it's Tuesday I have again bugged my dealer who is not getting the answers he wants. Mind you this car was built 8/28 and invoiced back on the 25th.

 

Me too vin 151. been in Nashville about 5 weeks now. dealer said it was released for shipping 9-28, dealer got invoiced 10-1. Last Friday according to customer service it went back to "hold" Talked to dealer Monday and was told still "bayed".....totally ridicules.

 

Its not the dealers fault like others would like you to believe. They are being left in the dark also. I love it when Chevy customer care is acting like they are doing so much for you. Again I ask, who have they actually helped? I want a job that will allow me to be completely clueless and put no effort into actually getting answers for customers who are spending 70k on a vehicle. They are great at stating the obvious and not answering your questions. Why dont they do something usefull like picking up the phone and asking someone who would have the answers or starting a fire under someones *** when they know a vehicle has actually fallen through some cracks or they dropped the ball on. They need to get rid of the name Chevy Customer Care or better yet save some money and get rid of that dept. all together if they are not going to actually get some answers for us or get our vehicles on a truck asap. Anyone can paste and post a generic answer everytime.

 

I think im going to snap next time I hear Chevy Customer Care ask someone if they can be some help to someone.. Thats a Joke. PICK UP THE PHONE, CALL SOMEONE, AND FIND OUT WHEN OUR VEHICLES WILL BE SHIPPED OR AT LEAST FIND OUT WHY THEY HAVE NOT. I hope that will give them a hint of what they could do.
HEY! CUSTOMER CARE OR RATHER SHOULD BE CUSTOMER COULDNT CARE LESS! READ THE ABOVE COMMENT IF YOU NEED HELP TRYING TO FIGURE OUT HOW TO HELP SOMEONE..

 

that sucks, totally ridiculous.....

 

Hi Ray,

I checked again on your Stingray this morning. At this moment she is being loaded onto a truck for transportation to your dealership. I do not have an eta of her arrival at your dealership. They will give you a call when she arrives.

Thank you,

Kelly J.
Chevrolet Customer Care

 

Yes, I called BG this morning myself and that was the information they gave me. It usaully takes about 4 days to get to North Idaho.