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Nov 5, 2013 | 12:35 PM

#21

KenHorse

Team Owner

Joined: Aug 2007

Posts: 136,140

Likes: 2,432

From: I live my life by 2 rules. 1) Never share everything you know. 2)

St. Jude Donor '11-'12-'13, '16-'17-'18

Quote:

Originally Posted by KenHorse

Gee... GM customer service isn't aware of an order tracking app!

Where do I find it?

Anyone know? (Google App store doesn't have it)

Nov 5, 2013 | 01:18 PM

#22

lve2xlr8

Thread Starter

Instructor

Joined: Jan 2013

Posts: 203

Likes: 0

Quote:

Originally Posted by KenHorse

Anyone know? (Google App store doesn't have it)

I was just using the mobile site on safari, but unfortunately it isn't working today :/ I'll update if it comes back online.

http://m.chevrolet.com/order-tracking.html

Nov 5, 2013 | 01:23 PM

#23

KenHorse

Team Owner

Joined: Aug 2007

Posts: 136,140

Likes: 2,432

From: I live my life by 2 rules. 1) Never share everything you know. 2)

St. Jude Donor '11-'12-'13, '16-'17-'18

Quote:

Originally Posted by lve2xlr8

I was just using the mobile site on safari, but unfortunately it isn't working today :/ I'll update if it comes back online.

http://m.chevrolet.com/order-tracking.html

So it's not an actual app but rather a specific URL to visit with my Android phone.

Gotcha, thanks

Nov 5, 2013 | 05:35 PM

#24

adamsocb

Melting Slicks

Joined: Feb 2000

Posts: 3,145

Likes: 537

From: Upland CA

Quote:

Originally Posted by KenHorse

So it's not an actual app but rather a specific URL to visit with my Android phone.

Gotcha, thanks

Started working again this afternoon.

m.chevrolet.com/order-tracking.html

I am using Chrome on an Android phone.

Of course it is still he same old crude 5-step status (no event codes), and it does not report all of your options. It does show pictures of your exterior and interior colors.

Nov 5, 2013 | 05:55 PM

#25

louloumax

Racer

Joined: Dec 2005

Posts: 411

Likes: 2

From: southeastern pa

Quote:

Originally Posted by adamsocb

not working for me. i get this from the web:

Thanks for checking on the status of your vehicle.

The details for your specific order number are not available at this time. Please check back soon or you can contact your dealer on the status of your order. You can also email orderstatus@chevrolet.com to get additional information on your vehicle. Please make sure you include your name and order number in the email.

Nov 5, 2013 | 05:56 PM

#26

KenHorse

Team Owner

Joined: Aug 2007

Posts: 136,140

Likes: 2,432

From: I live my life by 2 rules. 1) Never share everything you know. 2)

St. Jude Donor '11-'12-'13, '16-'17-'18

Quote:

Originally Posted by louloumax

You have to go to the mobile website with a mobile device otherwise the website senses you're using a standard browser and kicks to the "normal" website. At least that's how it worked for me with Firefox.

Nov 5, 2013 | 06:00 PM

#27

louloumax

Racer

Joined: Dec 2005

Posts: 411

Likes: 2

From: southeastern pa

Quote:

Originally Posted by KenHorse

i tried on my iphone, but the same opotions are not available under ''ownership'' there is no sub category of ''track your order''. odd.

Nov 5, 2013 | 06:03 PM

#28

KenHorse

Team Owner

Joined: Aug 2007

Posts: 136,140

Likes: 2,432

From: I live my life by 2 rules. 1) Never share everything you know. 2)

St. Jude Donor '11-'12-'13, '16-'17-'18

Quote:

Originally Posted by louloumax

i tried on my iphone, but the same opotions are not available under ''ownership'' there is no sub category of ''track your order''. odd.

Works fine on my Android FWIW....

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Nov 5, 2013 | 06:07 PM

#29

louloumax

Racer

Joined: Dec 2005

Posts: 411

Likes: 2

From: southeastern pa

Quote:

Originally Posted by KenHorse

Works fine on my Android FWIW....

check out their facebook page. seems they have had problems for awhile. last posting was in july and says they were ''giving up'' until a later undisclosed date.

https://www.facebook.com/GMConnects

Nov 5, 2013 | 06:10 PM

#30

adamsocb

Melting Slicks

Joined: Feb 2000

Posts: 3,145

Likes: 537

From: Upland CA

Quote:

Originally Posted by louloumax

i tried on my iphone, but the same opotions are not available under ''ownership'' there is no sub category of ''track your order''. odd.

Since I refuse to touch anything spawned by the evil Jobs Empire, I don't know how that Apple stuff works.

Try entering "m.chevrolet.com/order-tracking.html" (without the "" marks) into your browswer url line.

Nov 5, 2013 | 06:11 PM

#31

lve2xlr8

Thread Starter

Instructor

Joined: Jan 2013

Posts: 203

Likes: 0

Quote:

Originally Posted by louloumax

check out their facebook page. seems they have had problems for awhile. last posting was in july and says they were ''giving up'' until a later undisclosed date. https://www.facebook.com/GMConnects

Frustrating...Doesn't give you a lot of confidence in the vehicle's electronics when they can't get a simple order status update system to function properly.

Nov 5, 2013 | 06:15 PM

#32

adamsocb

Melting Slicks

Joined: Feb 2000

Posts: 3,145

Likes: 537

From: Upland CA

Quote:

Originally Posted by louloumax

check out their facebook page. seems they have had problems for awhile. last posting was in july and says they were ''giving up'' until a later undisclosed date.

https://www.facebook.com/GMConnects

GMConnects.com was a third party website that GM used to let access the data.

They have been shut out by GM for quite a while now. Too bad, their tracking was tied right into the GM system and gave full event codes.

Nov 5, 2013 | 06:18 PM

#33

JRBurn

Instructor

Joined: Sep 2013

Posts: 145

Likes: 0

From: Cali

I just opened the web browser on my phone and went to Chevy.com and navigated to order tracking and it worked for me.

Nov 5, 2013 | 06:22 PM

#34

louloumax

Racer

Joined: Dec 2005

Posts: 411

Likes: 2

From: southeastern pa

Quote:

Originally Posted by JRBurn

I just opened the web browser on my phone and went to Chevy.com and navigated to order tracking and it worked for me.

help a dummy out. i go to chevy.com and then what?

[4 years of college shot to hell!]

Nov 5, 2013 | 06:29 PM

#35

KenHorse

Team Owner

Joined: Aug 2007

Posts: 136,140

Likes: 2,432

From: I live my life by 2 rules. 1) Never share everything you know. 2)

St. Jude Donor '11-'12-'13, '16-'17-'18

Quote:

Originally Posted by louloumax

help a dummy out. i go to chevy.com and then what?

[4 years of college shot to hell!]

Enter this URL into your smartphone's browser

Enter it EXACTLY as below

m.chevrolet.com/order-tracking.html

Nov 5, 2013 | 06:42 PM

#36

louloumax

Racer

Joined: Dec 2005

Posts: 411

Likes: 2

From: southeastern pa

Quote:

Originally Posted by KenHorse

Enter this URL into your smartphone's browser

Enter it EXACTLY as below

m.chevrolet.com/order-tracking.html

thx. ken. i got to the page to enter my info. the answer was system is down, try later.
hope the car is better than gov't motors tech savvy.

Nov 5, 2013 | 06:49 PM

#37

JRBurn

Instructor

Joined: Sep 2013

Posts: 145

Likes: 0

From: Cali

Nov 5, 2013 | 07:29 PM

#38

lve2xlr8

Thread Starter

Instructor

Joined: Jan 2013

Posts: 203

Likes: 0

It's working for me again on the mobile site. I'm at the vague step 2/5. I assume:

Step 1: Order Accepted?
Step 2: Queued for Production ~3300
Step 3: Built?
Step 4: En Route to Dealership
Step 5: Delivered to Dealership?

Nov 5, 2013 | 08:08 PM

#39

adamsocb

Melting Slicks

Joined: Feb 2000

Posts: 3,145

Likes: 537

From: Upland CA

Quote:

Originally Posted by lve2xlr8

I think Step 2 is only Event Code 3000. If the tracker is still working when I get confirmation I am past 3000, I will post the GM order tracker step when at Event Code 3100+