2014 Corvette ordering procedures
Thread Starter
Heel & Toe
Joined: Mar 2014
Posts: 18
Likes: 0
2014 Corvette ordering procedures
Does anyone know who we can actually talk to about the procedures used to order corvettes?
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
Drifting
Joined: Sep 1999
Posts: 1,700
Likes: 15
From: Southern Florida
Does anyone know who we can actually talk to about the procedures used to order corvettes?
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
Safety Car
Joined: Feb 2007
Posts: 4,939
Likes: 448
From: CHOCOWINITY NC
You apparently failed to do your homework, or got taken in by a dealer long on promises and short on the ability to deliver. There are thousands of posts here outlining how to do it if you want a car. I'll have mine 5 weeks after ordering...(thanks Macmulkin)
Safety Car
Joined: Sep 2000
Posts: 3,704
Likes: 70
From: Davie Florida
If your
Does anyone know who we can actually talk to about the procedures used to order corvettes?
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
The allocation system is a joke and the customer is the one who waits and waits and never gets their car. The status page itself is useless. The assistance teams on line appear to know about the same. Zip. Why are there almost 6000 requests on the forum from people trying to get status on their cars?
I have a few friends that gave up and bought BMW or JAGS because they were tired of waiting and the lack of information from their dealers and chevrolet.
Chevrolet needs to rethink its procedures on allocations and start putting the customer first. How many people have ordered cars, put down a deposit, and never got their cars because the dealer did not have the allocation? They took your money knowing you would never see your car.
My dealer said 4 to 8 weeks. I'm at 4 months now.
in the South or west of the Mississippi 4 months is almost the normal. The fastest way is throught NE and maybe Nebraska for something quicker.
Don't feel to bad I just found out car ordered in Feb is right now looking at August!!!
Melting Slicks
Joined: Sep 2013
Posts: 2,299
Likes: 466
From: Long Island New York
Read all the threads on it - there is no magic to the allocation system or ordering.
If your dealer has no allocation, it is just because he didn't bother to sell Corvettes in 2012: anyone can sell a hot new product, but for GM to survive it needs its dealers to move product during the entire product life cycle, not just year 1.
GM does that by basing 2014 C7 allocations on how many C6 Corvettes a dealer sold in 2012 - the initial allocation (phase 1 - August to December 31 build dates) was 1 C7 for everyone a dealer sold in 2012 (the dealer had to sell a whopping 3 C6's in 2012 and pay for the training to sell C7's - and even with that low bar, only 900 of GM's 3100 dealers met those requirements); then dealers got their phase 2 allocation which was a second C7 for everyone sold plus a 25% allocation bonus. Also during phase 2, any dealer could obtain allocation for 4 C7's if they spent the money for training its staff and buying the service tools - I understand about 375 (of the non-qualified 2,200) Chevy dealers did so.
With that system, Kerbeck got 1,500 2014 C7 allocations because they sold 650 C6's in 2012, a dealer that sold 3 C6's in 2012 will receive 7 total allocations for 2014 C7's.
In 2012, approximately 850 dealers sold exactly ZERO C6's and another 1,350 sold 1 or 2 - why should GM have rewarded them with C7 allocation?
For fred11 - I think your dealer has no allocations and is hoping that for 2015, GM opens ups the allocation system to everyone - they may for all but the Z06, but only if sales start to falter? This has been the biggest launch volume of a Corvette compared to the prior generation's last year since the C4 debuted in 1983 (as a 1984 model).
There are many on this forum who bought from Kerbeck, MacMulkin, Criswell, Fichter, Coughlin or Hendrick who got their C7's in 12 weeks or less - some as quick as 6 weeks if they weren't shipped by rail.
If your dealer has no allocation, it is just because he didn't bother to sell Corvettes in 2012: anyone can sell a hot new product, but for GM to survive it needs its dealers to move product during the entire product life cycle, not just year 1.
GM does that by basing 2014 C7 allocations on how many C6 Corvettes a dealer sold in 2012 - the initial allocation (phase 1 - August to December 31 build dates) was 1 C7 for everyone a dealer sold in 2012 (the dealer had to sell a whopping 3 C6's in 2012 and pay for the training to sell C7's - and even with that low bar, only 900 of GM's 3100 dealers met those requirements); then dealers got their phase 2 allocation which was a second C7 for everyone sold plus a 25% allocation bonus. Also during phase 2, any dealer could obtain allocation for 4 C7's if they spent the money for training its staff and buying the service tools - I understand about 375 (of the non-qualified 2,200) Chevy dealers did so.
With that system, Kerbeck got 1,500 2014 C7 allocations because they sold 650 C6's in 2012, a dealer that sold 3 C6's in 2012 will receive 7 total allocations for 2014 C7's.
In 2012, approximately 850 dealers sold exactly ZERO C6's and another 1,350 sold 1 or 2 - why should GM have rewarded them with C7 allocation?
For fred11 - I think your dealer has no allocations and is hoping that for 2015, GM opens ups the allocation system to everyone - they may for all but the Z06, but only if sales start to falter? This has been the biggest launch volume of a Corvette compared to the prior generation's last year since the C4 debuted in 1983 (as a 1984 model).
There are many on this forum who bought from Kerbeck, MacMulkin, Criswell, Fichter, Coughlin or Hendrick who got their C7's in 12 weeks or less - some as quick as 6 weeks if they weren't shipped by rail.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
As I and numerous others have posted when this question comes up, the allocation system used by Chevrolet is designed to withstand lawsuits. It also seeks to comply with each individual state's franchise laws, but litigation is the primary reason. The system is based on how your dealership performed in a previous time period, usually the previous model year.
Have there been lawsuits? Are we living in the USA?
Management persons have lost their jobs (taking early retirement for instance) or accepted demotions in the past in the run up to the system we now have. Honda shenanigans prompted a best seller, the name of which escapes me but it has been posted in other threads on this forum.
Every vehicle Chevrolet produces for retail sale follows these procedures. Every one. The only ones that do not are ones not assembled for retail delivery, such as CTFs, and those few that are sold are sold as used after being brought up to snuff.
Laborsmith
Have there been lawsuits? Are we living in the USA?
Management persons have lost their jobs (taking early retirement for instance) or accepted demotions in the past in the run up to the system we now have. Honda shenanigans prompted a best seller, the name of which escapes me but it has been posted in other threads on this forum.
Every vehicle Chevrolet produces for retail sale follows these procedures. Every one. The only ones that do not are ones not assembled for retail delivery, such as CTFs, and those few that are sold are sold as used after being brought up to snuff.
Laborsmith
Le Mans Master
Joined: Apr 2012
Posts: 6,956
Likes: 4,811
From: Camden SC
Read all the threads on it - there is no magic to the allocation system or ordering.
If your dealer has no allocation, it is just because he didn't bother to sell Corvettes in 2012: anyone can sell a hot new product, but for GM to survive it needs its dealers to move product during the entire product life cycle, not just year 1.
GM does that by basing 2014 C7 allocations on how many C6 Corvettes a dealer sold in 2012 - the initial allocation (phase 1 - August to December 31 build dates) was 1 C7 for everyone a dealer sold in 2012 (the dealer had to sell a whopping 3 C6's in 2012 and pay for the training to sell C7's - and even with that low bar, only 900 of GM's 3100 dealers met those requirements); then dealers got their phase 2 allocation which was a second C7 for everyone sold plus a 25% allocation bonus. Also during phase 2, any dealer could obtain allocation for 4 C7's if they spent the money for training its staff and buying the service tools - I understand about 375 (of the non-qualified 2,200) Chevy dealers did so.
With that system, Kerbeck got 1,500 2014 C7 allocations because they sold 650 C6's in 2012, a dealer that sold 3 C6's in 2012 will receive 7 total allocations for 2014 C7's.
In 2012, approximately 850 dealers sold exactly ZERO C6's and another 1,350 sold 1 or 2 - why should GM have rewarded them with C7 allocation?
For fred11 - I think your dealer has no allocations and is hoping that for 2015, GM opens ups the allocation system to everyone - they may for all but the Z06, but only if sales start to falter? This has been the biggest launch volume of a Corvette compared to the prior generation's last year since the C4 debuted in 1983 (as a 1984 model).
There are many on this forum who bought from Kerbeck, MacMulkin, Criswell, Fichter, Coughlin or Hendrick who got their C7's in 12 weeks or less - some as quick as 6 weeks if they weren't shipped by rail.
If your dealer has no allocation, it is just because he didn't bother to sell Corvettes in 2012: anyone can sell a hot new product, but for GM to survive it needs its dealers to move product during the entire product life cycle, not just year 1.
GM does that by basing 2014 C7 allocations on how many C6 Corvettes a dealer sold in 2012 - the initial allocation (phase 1 - August to December 31 build dates) was 1 C7 for everyone a dealer sold in 2012 (the dealer had to sell a whopping 3 C6's in 2012 and pay for the training to sell C7's - and even with that low bar, only 900 of GM's 3100 dealers met those requirements); then dealers got their phase 2 allocation which was a second C7 for everyone sold plus a 25% allocation bonus. Also during phase 2, any dealer could obtain allocation for 4 C7's if they spent the money for training its staff and buying the service tools - I understand about 375 (of the non-qualified 2,200) Chevy dealers did so.
With that system, Kerbeck got 1,500 2014 C7 allocations because they sold 650 C6's in 2012, a dealer that sold 3 C6's in 2012 will receive 7 total allocations for 2014 C7's.
In 2012, approximately 850 dealers sold exactly ZERO C6's and another 1,350 sold 1 or 2 - why should GM have rewarded them with C7 allocation?
For fred11 - I think your dealer has no allocations and is hoping that for 2015, GM opens ups the allocation system to everyone - they may for all but the Z06, but only if sales start to falter? This has been the biggest launch volume of a Corvette compared to the prior generation's last year since the C4 debuted in 1983 (as a 1984 model).
There are many on this forum who bought from Kerbeck, MacMulkin, Criswell, Fichter, Coughlin or Hendrick who got their C7's in 12 weeks or less - some as quick as 6 weeks if they weren't shipped by rail.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
Every Chevy dealer gets at least one Corvette allocation every year but to actually use it has to have a Corvette trained tech on staff, certain Corvette specific tools, and a salesperson trained to sell Corvette. This last was added for the C7, the first two in this list started with the C6 back in 2004.
A dealer who does not do this will not be able to use their allocation which allocation will normally be picked up by another dealer.
Laborsmith
A dealer who does not do this will not be able to use their allocation which allocation will normally be picked up by another dealer.
Laborsmith
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8th Gear
Joined: Dec 2012
Posts: 8
Likes: 0
From: Ormond Beach Florida
Whole thing is junk. I want a car and can't get it. In 2 years they will be begging you to buy the car, and people don't forget when you were treated bad!!!!! Chevy is not doing me a favor so I need to beg a dealer and figure out what to do. They want you to buy and the customer keeps them rolling. What if you don't belong to this forum and want a car? You get dicked around? It is a real turnoff. When times get tough they make promises and say customer first, yea right. As someone in a huge customer service industry, if it's not convenient you lose business period. Customer service is not just a term. Vette is a nice car, but just that a car!!! I love corvettes, but how can you have loyalty to something when chevy and it's dealers treat their "loyal" customers horribly and give this whole bs system. I don't care about allocation and shouldn't have to!!! I want the car!! I have the cash and should be able to get the car! Go to Porsche, bet you can get a new 997 without issue. Easy to get turned off by this treatment. It's hard when treated badly to keep interest. More rant. Been thinking of getting intermediate car until can get a vette in 2-3 years. Such a shame.
Le Mans Master
Joined: Feb 2002
Posts: 5,394
Likes: 281
From: cumming ga
Whole thing is junk. I want a car and can't get it. In 2 years they will be begging you to buy the car, and people don't forget when you were treated bad!!!!! Chevy is not doing me a favor so I need to beg a dealer and figure out what to do. They want you to buy and the customer keeps them rolling. What if you don't belong to this forum and want a car? You get dicked around? It is a real turnoff. When times get tough they make promises and say customer first, yea right. As someone in a huge customer service industry, if it's not convenient you lose business period. Customer service is not just a term. Vette is a nice car, but just that a car!!! I love corvettes, but how can you have loyalty to something when chevy and it's dealers treat their "loyal" customers horribly and give this whole bs system. I don't care about allocation and shouldn't have to!!! I want the car!! I have the cash and should be able to get the car! Go to Porsche, bet you can get a new 997 without issue. Easy to get turned off by this treatment. It's hard when treated badly to keep interest. More rant. Been thinking of getting intermediate car until can get a vette in 2-3 years. Such a shame.
z51vett
Doug
Safety Car
Joined: Feb 2007
Posts: 4,939
Likes: 448
From: CHOCOWINITY NC
You can **** and moan all you want...the allocation system is unlikely to change. Call up a forum dealer, set up a courtesy delivery to your local guy (who can't get you a car) and get on with life. You can have a car in 5-6 weeks, or you can continue whining about how bad GM is treating you. Or, better yet, pull one from stock, have it shipped you you, you'll have it in a week or two and you'll still be cheaper than buying from a local FL. dealer. Your choice. This is really pretty easy.
Last edited by Modshack; Mar 30, 2014 at 05:43 PM.
Safety Car
Joined: Feb 2007
Posts: 4,939
Likes: 448
From: CHOCOWINITY NC
8th Gear
Joined: Dec 2012
Posts: 8
Likes: 0
From: Ormond Beach Florida
The it's ok attitude when everything is not right bothers me. Didn't gmail just get bailed out a few years ago and this is what we get? At least let me feel like I am important when I spend my $70,000.
Pro
Joined: Aug 2000
Posts: 700
Likes: 1
From: Florida
Their are rules to the ordering process, I get it. But it doesn't change the fact that consumers are not happy with the process. How difficult would it be for GM to refine the process which would eliminate the "Allocation black hole"? It's ridiculous to put the blame on the consumer. The control point lies with GM/Chevy. A possible solution is to post allocation numbers for each dealer and update it daily.
Advanced
Joined: Mar 2014
Posts: 75
Likes: 2
From: Fleming Island FL
Their are rules to the ordering process, I get it. But it doesn't change the fact that consumers are not happy with the process. How difficult would it be for GM to refine the process which would eliminate the "Allocation black hole"? It's ridiculous to put the blame on the consumer. The control point lies with GM/Chevy. A possible solution is to post allocation numbers for each dealer and update it daily.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
In a different thread, a post said GM should adopt the "Tesla" model of selling. The problem is Chevrolet is not Tesla, and even if Corvette was spun off as its own division (imagine the decades of litigation that would ensue) it is still a car aimed at a general audience. Not a large one but definitely greater than a niche.
But at least the 997 has a back seat, something one can not accuse a Corvette of having.
Laborsmith
Racer
Joined: Nov 2013
Posts: 297
Likes: 0
From: VA
Just $.02 here, but my opinion is that it is not GM's fault that the smaller dealer salespeople either don't know the system (doubtful) or simply lead customers to believe they can get their car from them. Then they blame it on GM, but the fact is that they (dealer/salespeople) didn't SELL the C6's when they could have. The dealers that sold 500 to 1000 C6 Corvettes in a slack market last year deserve the opportunity to sell more C7's than those who sold maybe 10 if they want. If I had obtained a better understanding of the system before I ordered from a local dealer, my C7 would have been in the garage before last Christmas! I probably wouldn't have jumped ship on the local dealer if they had just been up-front about the allocation process.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
Their are rules to the ordering process, I get it. But it doesn't change the fact that consumers are not happy with the process. How difficult would it be for GM to refine the process which would eliminate the "Allocation black hole"? It's ridiculous to put the blame on the consumer. The control point lies with GM/Chevy. A possible solution is to post allocation numbers for each dealer and update it daily.
But I agree, that could work. Maybe. I don't know!
Laborsmith
Racer
Joined: Nov 2013
Posts: 297
Likes: 0
From: VA
Their are rules to the ordering process, I get it. But it doesn't change the fact that consumers are not happy with the process. How difficult would it be for GM to refine the process which would eliminate the "Allocation black hole"? It's ridiculous to put the blame on the consumer. The control point lies with GM/Chevy. A possible solution is to post allocation numbers for each dealer and update it daily.