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Problem with steering wheel controls

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Old Jul 2, 2014 | 03:34 PM
  #1  
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Default Problem with steering wheel controls

I'm planning on having the dealer take a look but am wondering if anyone else has had this issue?

Thanks!
Gary

Last edited by gwalsh88; Feb 29, 2020 at 11:05 PM.
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Old Jul 2, 2014 | 05:27 PM
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This just happened to me yesterday (7/2/14). Vin 12234.
Steering wheel controls for sound system stopped working, then sound would stop for about 15 seconds every 3-5 minutes, then the whole unit would reboot itself.

Stopping and restarting did not have any effect. I ran mine by the dealer this morning that they are going to re-flash the system.
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Old Jul 2, 2014 | 06:01 PM
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Only thing I have noticed is after start give the system a few seconds to come on line. I tried to turn the radio off the instant I started the car and the radio volume/0n off didn't work for the trip, I didn't restart. Has worked as designed since. Once the logic gets screwed up only a reboot will reset it. Vin#22487
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Old Jul 2, 2014 | 07:08 PM
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My Favorites & Volumn controls on the wheel would work one time, park the car for a few minutes and they wouldn't work at all. Dealer reprogramed computer. Have your dealer pull up Document ID # 3767523.
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Old Jul 2, 2014 | 10:22 PM
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Thanks everyone! I appreciate the feedback.
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Old Jul 2, 2014 | 10:57 PM
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This has been a problem for me since day 1, been to the dealer a couple of times and they don't have an answer.
Vin 4956
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Old Jul 2, 2014 | 11:32 PM
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Originally Posted by gwalsh88
I have only had my car about a month and have recently noticed that sometimes after start up none of my steering wheel controls work (no favorites, no volume, can't change the DIC options and phone does not work). Sometimes a shut down and complete restart will resolve the issue and sometimes it will not. I noticed yesterday that after about 10 minutes they started to work.

I'm planning on having the dealer take a look but am wondering if anyone else has had this issue?

Thanks!
Gary
Gary,

I realize how displeasing it can be when faced with a steering wheel controls concern like this, and though you're seeking thoughts and opinions, I would be happy to communicate this situation with the designated Customer Experience Manager at your preferred dealer if you'd like. Feel free to message us privately if you'd like to proceed, or discuss this situation further.

William R.
Chevrolet Customer Care
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Old Aug 13, 2014 | 08:18 AM
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VIN 32826 built 7/18 delivered 7/26 and currently at 512 miles and it happened to me this am. Lost both sets of steering wheel audio buttons.

Calling dealer to have it looked at. Rat's was hoping a late MY build would have had ALL the latest software and bugs fixed.

Tom
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Old Aug 13, 2014 | 11:17 AM
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Several times I have had this issue and called OnStar in frustration. They connected me with the GM info people who advised the park and wait deal. It worked but was not reassuring. The last tim this occurred I changed XM stations and the radio came back to life.
Are we back to the early days of AOL like annoyances?
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Old Oct 2, 2014 | 02:16 AM
  #10  
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Has anyone's dealer found a solution to this issue?
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Old Oct 2, 2014 | 03:18 AM
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I've had a problem of the radio not playing anything even though it seems to be working fine.

I turn the car off and back on again and it works OK.
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Old Oct 2, 2014 | 04:00 AM
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Old Dec 21, 2015 | 09:40 PM
  #13  
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Default I have this problem.

Originally Posted by Chevy Cust Svc
Gary,

I realize how displeasing it can be when faced with a steering wheel controls concern like this, and though you're seeking thoughts and opinions, I would be happy to communicate this situation with the designated Customer Experience Manager at your preferred dealer if you'd like. Feel free to message us privately if you'd like to proceed, or discuss this situation further.

William R.
Chevrolet Customer Care
Del Chevy had my car for three days to fix the problem. The fix worked on the way home but now the problem is back. Have a new appointment on 1/4/16. Anything new on this problem?
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Old Dec 21, 2015 | 11:28 PM
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I agree that the car features should work as designed when you first get in the car. That said, I give the Corvette a few mins to warm up especially on cold mornings and so far everything is working fine.
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Old Dec 24, 2015 | 12:30 AM
  #15  
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Any one else have this issue also?
I have had this happen once in a while but it is happening more often now.
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Old Dec 24, 2015 | 10:41 AM
  #16  
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Originally Posted by gwalsh88
I have only had my car about a month and have recently noticed that sometimes after start up none of my steering wheel controls work (no favorites, no volume, can't change the DIC options and phone does not work). Sometimes a shut down and complete restart will resolve the issue and sometimes it will not. I noticed yesterday that after about 10 minutes they started to work.

I'm planning on having the dealer take a look but am wondering if anyone else has had this issue?

Thanks!
Gary
take the wheel apart, spray the affected controls with electric contact cleaner and reassemble...
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