Chevrolet Connect Tracking
Thread Starter
Melting Slicks
Joined: May 2011
Posts: 2,072
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From: Lincoln, CA.
Chevrolet Connect Tracking
Has anyone used that site and actually got somewhere? I've tried over and over again, but I can't get anywhere. Some guy named Larry is the one that's supposed to do the tracking from the time you order all the way through the system to the dealership.
Moderator
Joined: Feb 2006
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From: DFW Area TX
Are you talking about: http://www.chevrolet.com/order-tracking.html? I have no idea who "Larry" is. This site is automated. Just need your GM Order number and the State where the ordering dealership is located. I tracked by build through it.
Burning Brakes
Joined: Jun 2013
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Chevy/GMConnect ceased activity a couple of years ago. If your question is related to the Chevrolet "track my order" site, I have long considered it to be a true waste of bandwidth and of little use to anyone who does not take pleasure in banging their own head against a cement block wall.
Laborsmith
Laborsmith
Instructor
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From: New Orleans Louisiana
Are you talking about: http://www.chevrolet.com/order-tracking.html? I have no idea who "Larry" is. This site is automated. Just need your GM Order number and the State where the ordering dealership is located. I tracked by build through it.
Thread Starter
Melting Slicks
Joined: May 2011
Posts: 2,072
Likes: 462
From: Lincoln, CA.
As for Larry, I hope he doesn't get paid for the service he's not providing.
Burning Brakes
Joined: Jun 2013
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Leaves a lot to be desired from before build to after dealer delivery.
If one is reaching Larry through Chevy/GM Connects one must have used a time machine. Being a slacker has nothing to do with it. Larry was a Texas based salesperson who with four volunteers did a heroic job keeping GM vehicle retail order buyers up to date as their orders moved from one status level to the next. It worked well until GM changed the way the info could be accessed making the automatic program unfunctional and ultimately leading to its demise.
Whenever this question comes up I can not help think of how good the official Chevy order tracking is (recall I posted it is an absolute waste of bandwidth, it is that good) to how good GMConnects was.
Notice there is no automatic update by CCS or BeckyD, each has to check by hand every time an update is requested. The data stream was purposely made this way by GM and done for the goal of increasing traffic to the various GM Divisions (my opinion no fact to substantiate) web sites.
Laborsmith
If one is reaching Larry through Chevy/GM Connects one must have used a time machine. Being a slacker has nothing to do with it. Larry was a Texas based salesperson who with four volunteers did a heroic job keeping GM vehicle retail order buyers up to date as their orders moved from one status level to the next. It worked well until GM changed the way the info could be accessed making the automatic program unfunctional and ultimately leading to its demise.
Whenever this question comes up I can not help think of how good the official Chevy order tracking is (recall I posted it is an absolute waste of bandwidth, it is that good) to how good GMConnects was.
Notice there is no automatic update by CCS or BeckyD, each has to check by hand every time an update is requested. The data stream was purposely made this way by GM and done for the goal of increasing traffic to the various GM Divisions (my opinion no fact to substantiate) web sites.
Laborsmith
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Thread Starter
Melting Slicks
Joined: May 2011
Posts: 2,072
Likes: 462
From: Lincoln, CA.
This is the site and Larry manages it for GM.Attachment 47813610
Last edited by blackmagicZ; Sep 21, 2014 at 08:35 AM.
Burning Brakes
Joined: Jun 2013
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Never heard of Octavia Shipping so can not say but the Larry I referenced is/was a Texas Chevrolet dealership salesperson.
Thumbs up to mfear's recommendation, BeckyD has tracked vehicles for me.
And neither the Larry I am referencing or BeckyD are GM employees. Larry in the past and Becky currently respond when they can on their own time.
Laborsmith
Thumbs up to mfear's recommendation, BeckyD has tracked vehicles for me.
And neither the Larry I am referencing or BeckyD are GM employees. Larry in the past and Becky currently respond when they can on their own time.
Laborsmith
Burning Brakes
Joined: Jun 2013
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Likes: 5
That is the site I referenced. Are you sure it is still active? I ask because I have tried to use it on two different orders in the last couple of years and could not get it to work.
Laborsmith
And it was NEVER a Chevrolet or a General Motors staffed site. One volunteer lived in LA, another in GA, and it looks like one may have lived in CO. Don't recall where the fourth volunteer resided.
Laborsmith
Laborsmith
And it was NEVER a Chevrolet or a General Motors staffed site. One volunteer lived in LA, another in GA, and it looks like one may have lived in CO. Don't recall where the fourth volunteer resided.
Laborsmith
Last edited by laborsmith; Jul 21, 2014 at 06:29 PM.
Thread Starter
Melting Slicks
Joined: May 2011
Posts: 2,072
Likes: 462
From: Lincoln, CA.
I did the live chat thing a little bit ago. They said the car has not been loaded on a train yet. I told them it left BG in the morning of the 15th or 16th. I don't think they are up to date as we would hope.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
The problem is systems designed for internal use are being adapted and the result is good most of the time and bizarrely inaccurate for no apparent reason.
It does work well if you are sitting at your dealer's salesperson desk and your salesperson either checks or asks the IT person to check; I have long thought there is a server the dealer can access for their own orders and a master server CCS (or Becky) can access that is updated overnight.
And none of these two are effective once at 4200 when the assembly plant turns over tracking to dispatch, which is not GM staffed.
Interesting (to me) is ChevroletConnects began to facilitate trackjng Camaros as they left Ontario to trek their way across the country (usually by train). Status changes were grafted on and status changes are what tracking can do most effectively.
Laborsmith
It does work well if you are sitting at your dealer's salesperson desk and your salesperson either checks or asks the IT person to check; I have long thought there is a server the dealer can access for their own orders and a master server CCS (or Becky) can access that is updated overnight.
And none of these two are effective once at 4200 when the assembly plant turns over tracking to dispatch, which is not GM staffed.
Interesting (to me) is ChevroletConnects began to facilitate trackjng Camaros as they left Ontario to trek their way across the country (usually by train). Status changes were grafted on and status changes are what tracking can do most effectively.
Laborsmith
Last edited by laborsmith; Jul 21, 2014 at 07:49 PM.