Infotainment control module replacement
Thread Starter
Pro
Joined: Mar 2002
Posts: 610
Likes: 1
From: Bluffton SC
Infotainment control module replacement
2014 May production. My daily driver with 5k miles. Started it last week and the infotainment screen was dead along with the displays in the temp and fan dials. Volume/mute button did nothing as did the control buttons below the screen. The steering wheel controls still cycled through the favorites and controlled the volume as normal. Drove a mile or so and restarted the car and had the same result. Dead for two days and then on the 3rd day it came back on when the car was started to drive to work and has been functioning normally.
Shot video of the system while it was dead and emailed it to the service mgr at my dealership. He had to contact Chevy who told him the infotainment system control module was bad. They have a control module on order that should come is sometime this week. Interesting that he told me this module is now coming directly from a new vendor for the part.
Does the dash have to come completely out to install a new infotainment system contol module? Of course the dealer has never replaced this control module before and I'm really concerned about my car being their tech's "learning experience". I know Chevy has had a lot of issues with this but what have others experiences been with this repair?
Shot video of the system while it was dead and emailed it to the service mgr at my dealership. He had to contact Chevy who told him the infotainment system control module was bad. They have a control module on order that should come is sometime this week. Interesting that he told me this module is now coming directly from a new vendor for the part.
Does the dash have to come completely out to install a new infotainment system contol module? Of course the dealer has never replaced this control module before and I'm really concerned about my car being their tech's "learning experience". I know Chevy has had a lot of issues with this but what have others experiences been with this repair?
Burning Brakes
Joined: Dec 2010
Posts: 1,151
Likes: 190
From: SoCal
I wouldn't sweat the "learning curve" of the tech. I've had a large amount of the interior as well as the wheel and center console out and reinstalled. I did it all without a manual and I'm no professional either. Your tech has a manual and proper training, he/she will definitely take their time but by no means do I think a professional will be careless in their performance.
I hope the new module holds out.
I hope the new module holds out.
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Good luck with the replacement. Good chance that the tech will be careful and do a good job on your car. I'm sure the dealer does not want to have to replace other parts if the tech would mess something up.
Racer
Joined: Aug 2013
Posts: 380
Likes: 9
From: Russellville TN
St. Jude Donor '13-'14-'15
2014 May production. My daily driver with 5k miles. Started it last week and the infotainment screen was dead along with the displays in the temp and fan dials. Volume/mute button did nothing as did the control buttons below the screen. The steering wheel controls still cycled through the favorites and controlled the volume as normal. Drove a mile or so and restarted the car and had the same result. Dead for two days and then on the 3rd day it came back on when the car was started to drive to work and has been functioning normally.
Shot video of the system while it was dead and emailed it to the service mgr at my dealership. He had to contact Chevy who told him the infotainment system control module was bad. They have a control module on order that should come is sometime this week. Interesting that he told me this module is now coming directly from a new vendor for the part.
Does the dash have to come completely out to install a new infotainment system contol module? Of course the dealer has never replaced this control module before and I'm really concerned about my car being their tech's "learning experience". I know Chevy has had a lot of issues with this but what have others experiences been with this repair?
Shot video of the system while it was dead and emailed it to the service mgr at my dealership. He had to contact Chevy who told him the infotainment system control module was bad. They have a control module on order that should come is sometime this week. Interesting that he told me this module is now coming directly from a new vendor for the part.
Does the dash have to come completely out to install a new infotainment system contol module? Of course the dealer has never replaced this control module before and I'm really concerned about my car being their tech's "learning experience". I know Chevy has had a lot of issues with this but what have others experiences been with this repair?
My replacement module was from the original supplier but seemed to correct the problem.
