Question about order tracking
Thread Starter
Cruising
Joined: Nov 2014
Posts: 12
Likes: 0
Question about order tracking
I look at the order tracking thread nearly every day and the number of requests to answers seems to be about 100 to 1. Are most requests just ignored? Or are the Service Folks answering via private email msg?
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
Moderator
Joined: Feb 2006
Posts: 39,066
Likes: 17,932
From: DFW Area TX
I look at the order tracking thread nearly every day and the number of requests to answers seems to be about 100 to 1. Are most requests just ignored? Or are the Service Folks answering via private email msg?
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
This reply was posted 12/16:
Welcome and congratulations on your new C7 order! She is currently at 1100 - Preliminary Order Accepted. We are excited to update you on your new Blade Silver Stingray.
Sincerely,
Brandon M.
Chevrolet Customer Care
Burning Brakes
Joined: Jul 2004
Posts: 1,032
Likes: 173
From: Upstate NY
I didn't know about this on the forum at all, so I used the chevrolet.com chat feature. They were always spot on. My dealer knew ... zip. Was not helpful at all. Told me the car 'will magically appear out of nowhere' ... REALLY??????
Anyway! Good luck on your car moving ahead soon.
Anyway! Good luck on your car moving ahead soon.
Le Mans Master
Joined: Nov 2005
Posts: 6,099
Likes: 64
From: Houston TX
St. Jude Donor '09
My dealer gave me an update when I asked every two weeks or so. I didn't want to be a pest.
I used the thread here to check once per week and got answers half the time.
The thread is a free service for which I am grateful and it is readily apparent that they get more requests than they have time to answer. If you don't get an answer, try again next week.
Don't look a gift horse in the mouth. If they start taking flack, they'll probably pull the thread.
I used the thread here to check once per week and got answers half the time.
The thread is a free service for which I am grateful and it is readily apparent that they get more requests than they have time to answer. If you don't get an answer, try again next week.
Don't look a gift horse in the mouth. If they start taking flack, they'll probably pull the thread.
Moderator
Joined: Feb 2006
Posts: 39,066
Likes: 17,932
From: DFW Area TX
I didn't know about this on the forum at all, so I used the chevrolet.com chat feature. They were always spot on. My dealer knew ... zip. Was not helpful at all. Told me the car 'will magically appear out of nowhere' ... REALLY??????
Anyway! Good luck on your car moving ahead soon.
Anyway! Good luck on your car moving ahead soon.
Burning Brakes
Joined: Jul 2004
Posts: 1,032
Likes: 173
From: Upstate NY
Well said. Luckily for ME, I had someone to double check the chevrolet.com site with weekly. Salesman and sales manager: Not Helpful.
Thread Starter
Cruising
Joined: Nov 2014
Posts: 12
Likes: 0
Oops my bad but
Thanks for the feedback.
C____
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
My dealer gave me an update when I asked every two weeks or so. I didn't want to be a pest.
I used the thread here to check once per week and got answers half the time.
The thread is a free service for which I am grateful and it is readily apparent that they get more requests than they have time to answer. If you don't get an answer, try again next week.
Don't look a gift horse in the mouth. If they start taking flack, they'll probably pull the thread.
I used the thread here to check once per week and got answers half the time.
The thread is a free service for which I am grateful and it is readily apparent that they get more requests than they have time to answer. If you don't get an answer, try again next week.
Don't look a gift horse in the mouth. If they start taking flack, they'll probably pull the thread.
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Burning Brakes
Joined: Jul 2012
Posts: 826
Likes: 3
From: Seabeck WA
Moderator
Joined: Feb 2006
Posts: 39,066
Likes: 17,932
From: DFW Area TX
Some definitely get missed, but I think that is a small minority of the requests.
Still, you really should be pushing your dealer to get this information. Remind them that you will get a Customer Satisfaction Survey and that they can expect your rating of the dealership to include how well they communicate with you during the entire order to delivery experience. It is not unreasonable to expect (demand) a weekly update from your dealership.
Burning Brakes
Joined: Jul 2004
Posts: 1,032
Likes: 173
From: Upstate NY
Still, you really should be pushing your dealer to get this information. Remind them that you will get a Customer Satisfaction Survey and that they can expect your rating of the dealership to include how well they communicate with you during the entire order to delivery experience. It is not unreasonable to expect (demand) a weekly update from your dealership.
Thread Starter
Cruising
Joined: Nov 2014
Posts: 12
Likes: 0
A 1-2+ ratio would be a more realistic level as most people post a "Thank You" when they get the response to their request (as you did). Plus there are other posts in there that do not ask for an update.
Some definitely get missed, but I think that is a small minority of the requests.
Still, you really should be pushing your dealer to get this information. Remind them that you will get a Customer Satisfaction Survey and that they can expect your rating of the dealership to include how well they communicate with you during the entire order to delivery experience. It is not unreasonable to expect (demand) a weekly update from your dealership.
Some definitely get missed, but I think that is a small minority of the requests.
Still, you really should be pushing your dealer to get this information. Remind them that you will get a Customer Satisfaction Survey and that they can expect your rating of the dealership to include how well they communicate with you during the entire order to delivery experience. It is not unreasonable to expect (demand) a weekly update from your dealership.
You say 1 to 2 and I think 1 to 100 so we at least agree it's not 1 to 1.
I have an order in with a small town dealer and the only person who can access the order code is apparently the sales manager (!) and he never seems to give me the status code. So far I'm stuck at 1100 but I want to start tracking things more closely as soon as they get an allocation.
Why stick with this dealer?
mostly to support my local dealer and to get good service after I get the car. Believe me I question whether this is worth it or not.I still think it would save everyone a lot of grief if there was an automated service to look up the code and send back (post) the status code. A competent programmer could probably knock out a simple app in one day to do this with Java Script or whatever.
In any event thanks again.
C____
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 824
I look at the order tracking thread nearly every day and the number of requests to answers seems to be about 100 to 1. Are most requests just ignored? Or are the Service Folks answering via private email msg?
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
The reason I ask is I have submitted a request twice (separated by a month) and have never received a response either on the thread or by private email.
I realize the Service Folks are doing this in their copious spare time (Haha), but maybe the advice at the start of the thread should warn you that you may never get a response.
It's too bad Chevy has not put together an automated method of making these kind of status requests.
Thanks
C____
I was able to check your order status and there has not been any movement yet. Please keep checking back with us for more updates.
Erica Tiffany
Chevrolet Customer Care
Moderator
Joined: Feb 2006
Posts: 39,066
Likes: 17,932
From: DFW Area TX
Thanks for your help and thanks to the Chevy people too for doing this.
You say 1 to 2 and I think 1 to 100 so we at least agree it's not 1 to 1.
I have an order in with a small town dealer and the only person who can access the order code is apparently the sales manager (!) and he never seems to give me the status code. So far I'm stuck at 1100 but I want to start tracking things more closely as soon as they get an allocation.
Why stick with this dealer? mostly to support my local dealer and to get good service after I get the car. Believe me I question whether this is worth it or not.
I still think it would save everyone a lot of grief if there was an automated service to look up the code and send back (post) the status code. A competent programmer could probably knock out a simple app in one day to do this with Java Script or whatever.
In any event thanks again.
C____
You say 1 to 2 and I think 1 to 100 so we at least agree it's not 1 to 1.
I have an order in with a small town dealer and the only person who can access the order code is apparently the sales manager (!) and he never seems to give me the status code. So far I'm stuck at 1100 but I want to start tracking things more closely as soon as they get an allocation.
Why stick with this dealer?
mostly to support my local dealer and to get good service after I get the car. Believe me I question whether this is worth it or not.I still think it would save everyone a lot of grief if there was an automated service to look up the code and send back (post) the status code. A competent programmer could probably knock out a simple app in one day to do this with Java Script or whatever.
In any event thanks again.
C____
Any worthwhile dealer would be happy to service your Corvette regardless of where you bought it from. I talked to my local dealer's Service Manager. He told me the Service Department could care less where I bought if from. Service revenue is the same no matter where it was bought. He also introduced me to the service writer that is the "Corvette Specialist" who stays current on Corvette TSBs and recalls.