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Let me apologize in advance. I am not as active as I was on the Forum so I am sure I am asking for something that has been discussed. My fader switch is non functional. So what I am looking for is the service bulletin number or some reference to take to the local dealer. The nearest dealer has not been receptive because I didn't buy my car there. I am not interested in going to GM and complaining If I had a document for the problem I think that would do the trick.
I'm not sure of any TSB, but any dealer should fix a warranty issue. As for the dealer that isn't interested in helping I'd out them so we all can stay clear.
I didn't know we had a dash fader switch in the C7.
As far as the dealer that is not receptive to your warranty needs , simply emaill Chevrolet Customer Service. You can google it.
After my last Email to them I got a call back that day. Make sure your have all the pertinent information, starting with your Vin#, Dealer name location, and names of people you dealt with.
I know of one local 2014 that had that problem. Turned out to be the connector was not plugged into the switch. Not sure if the dash had ever been apart. Dealer was able to get to it from below without removing the dash facia.
Thanks guys. I went to the dealer this morning. They apologized for not calling me back on another issue. ( leaking little lines going to the oil pan on dry sump). They gave me an appointment a week from this Wednesday. I am not a hard butt we will let bygones be bygones. Thanks for good advice that is why I love the Forum.
Let me apologize in advance. I am not as active as I was on the Forum so I am sure I am asking for something that has been discussed. My fader switch is non functional. So what I am looking for is the service bulletin number or some reference to take to the local dealer. The nearest dealer has not been receptive because I didn't buy my car there. I am not interested in going to GM and complaining If I had a document for the problem I think that would do the trick.
Thanks in advance,
Bill
Hello Bill17601,
I see that you are having trouble your fader switch and we apologize for the inconvenience this has caused. We'd be more than happy to look into this situation further and contact the dealership on your behalf. If this is something of interest, please send us a private message containing your VIN, mileage, contact information and preferred dealership.
I see that you are having trouble your fader switch and we apologize for the inconvenience this has caused. We'd be more than happy to look into this situation further and contact the dealership on your behalf. If this is something of interest, please send us a private message containing your VIN, mileage, contact information and preferred dealership.
Thank you Bill, we look forward to your message.
Jasmine F
Chevrolet Customer Care
Thanks everything is fine. FYI my car was delivered Oct 4, 2013.
Z51 Vin. #1518