On Star trial about to expire. What are people paying for annual renewal for Guidance Program.
Thanks

 

Go to the Onstar website. The price just increased.

 

This is not even remotely helpful considering people are getting rates lower than advertised..

 

I have got no use from it and for what little I drive the car it would not be worth paying for. This and XM I could live without but it could be good for you.

 

For the basic coverage, $50 off list, should be a good reference point:

I just paid $149 plus tax. If they try to charge more, ask to speak with their customer loyalty program. It was a little more complicated for me because i had let it expire, but still i paid $149 plus about $10 tax for the next 12 months.

 

Unless you absolutely need Onstar stay far away from it and never give them your credit card. When Onstar increased their monthly cost from $20 to $25 I contacted Onstar and asked them to cancel all 4 accounts that I had with them. They told me that all 4 accounts would be closed on March 16. When I got my credit card bill for April they had charged me for all 4 accounts. Again I called them and they said that they had only closed 3 accounts. However they could not explain how I was charged for 4 accounts in April. They said that they would close the 1 open account and charge back the April charges for 4 accounts. I just checked my credit card information and as of this day I have not received the credit charged back. To make matters worst when I called to close all 4 accounts I found out that 1 of the accounts was being over charged since day one. This account was on a vehicle that did not have the ability to have Onstar to do things thing like open you doors remotely. That vehicle should have been charge less than $15 a month. Onstar is a big rip off for GM loyal customers and a cash cow for GM.

 

Yes you make all good points but for some of us it provides peace of mind. Couldn't you challenge the charges through your credit card company and let them duke it out with Onstar?

 

That is next. My daughter has a vehicle in Texas, my son has a vehicle in Chicago and another is my wife's vehicle. I kept Onstar because I like the peace of mind it provided my family and I. But when they increased the cost of Onstar it to much for me to take.

 

If you have a cell phone, what is the point? I dropped them, and never looked back....no use for the service, any of their services, TOO EXPENSIVE.

 

If I remember right, I paid $112 for a year's service and paid by check. They allow winter suspension so that basically extends the year for me.

 

Hi craigcurry,

We would like to have the opportunity to speak with you further about your OnStar experience. I assure you, we take our subscribers comments very seriously. Please send us a private message with your VIN or account number so we can further assist you. Your family's safety is important to us, and we would like to provide you with the peace of mind you once had. We look forward to hearing from you.

Thanks,

Kayla K.
OnStar Customer Care

 

The onstar I will live without. Having XM on my various cross country jaunts is worth the money to me.

 

FYI for folks considering a renewal..
As people have mentioned on this forum, the prices on the site went up recently and have changed names. I do occasionally use the iphone app's 'send directions to car nav' feature when i need to send an address and hate typing on the on screen keys.

the best price i got for was $269 for 14 months (approx $19/month) before tax and this was for the 'Guidance' plan which is generally $349 a year.
I did renew by mail (Pro Tip: NEVER give them your credit card) because at that price point, it actually makes sense for me given i wanted the Stolen vehicle assistance and crash response services.. both services i hope never to use having nav and free calling minutes was icing

 

Some background...
I took delivery of my C7 on January 20 and it went straight into storage. I had never done the Welcome call. My free trial for the WiFi Hotspot had ended before I drove the car. The dealer lit up my OnStar about January 12.

After being pestered by OnStar asking how I like OnStar I had told them I had not pushed the blue button yet. I finally did the Welcome call this past Saturday. It appears that old that was standard with OnStar for 2014 and earlier is being handled by regular OnStar. It appears the WiFi/Hotspot/4G connectivity is being handled by someone else. I was faced with this when I complained I never got a chance to try the hotspot capability during the Welcome call. The Welcome Advisor was good. I explained my situation about new car directly into winter storage and now my trial has been extended to September from July. Thank you OnStar.

After the call I was transferred to OnStar Wifi and they told me there was no extending my trial for this feature. Bad, bad, bad for there would have been a chance I would have signed up at the end of an extended trial (my wife LOVES her iPad and playing games). They would not budge.

I did pay for 300 minutes of hands free talk to use during my trial. It was $15 CDN and not a biggie. Ouch! I did give them my CC number. They said they would email me my C7's phone number. I have not received it yet and this is Tuesday.

In an online survey i explained much the same grief. I told them that with Smartphones and my C7 having a nav system, OnStar is pretty much an obsolete tool. Yes, I appreciate the crash response stuff.

I got put on hold a couple of times during my initial call rendering OnStar just another customer support service. The only plus is you don't have to dial a number.

Lastly, I got yet another OnStar courtesy call this morning and gave her an earful - especially about my car's phone number. She had the number in front of her. I got the number by some secondary means!! Please.

I doubt I will use the service one the trial ends. Lord knows they have already excluded me from the WiFi unless I am willing to put down some e pluribus unum upfront. Some free trial. OnStar? Yeah, right.

 

I just paid $179.90 and got to keep my minutes.

 

Was that for the guidance package?

 

If you cancel the OnStar do you lose any other features on the car like Navigation, WiFi, etc ?

 

you lose all on star features except the ability to lock/unlock doors and honk horn/flash lights with their app.

 

Hey there,

We're glad your initial Welcome went well, but understand you were not completely satisfied with your experience prior to that. We want to ensure everything has been done on our end to fully address your questions and concerns. If there's any way we can be of further assistance just shoot us a private message with your account number and details. We're happy to do what we can to help.

We're more than happy to go over plans and pricing options with you, fizzman. If interested, feel free to message us your VIN or account number.

Amber N.
OnStar Customer Care

 

I sent a PM and never heard a peep from OnStar, still waiting. I bet ya that OnStar will attempt to charge my credit card 80 bucks even thou I have cancel all 4 of my subscription last March.