OnStar Basic Plan Problem
Thread Starter
Advanced
Joined: Jan 2015
Posts: 72
Likes: 3
From: Chapel Hill NC
OnStar Basic Plan Problem
I let the OnStar upgraded plans that came with the car for the first 6 months expire last week, keeping just the Basic plan, which is good for 5 years.
Today I used the OnStar app to look at the Vehicle Status (which should be still accessible on the Basic plan) and received a message that I needed to upgrade plans for this feature.
I called OnStar customer service and they claim this is a technical glitch in their software that should be resolved in 24 hours.
Has anyone else encountered this "glitch" or is it a marketing ploy to get one to upgrade under false pretenses. Seems strange that the glitch happened a couple of days after my plan went to Basic.
Today I used the OnStar app to look at the Vehicle Status (which should be still accessible on the Basic plan) and received a message that I needed to upgrade plans for this feature.
I called OnStar customer service and they claim this is a technical glitch in their software that should be resolved in 24 hours.
Has anyone else encountered this "glitch" or is it a marketing ploy to get one to upgrade under false pretenses. Seems strange that the glitch happened a couple of days after my plan went to Basic.
Racer
Joined: Jul 2005
Posts: 496
Likes: 204
From: Irvine CA
I let the OnStar upgraded plans that came with the car for the first 6 months expire last week, keeping just the Basic plan, which is good for 5 years.
Today I used the OnStar app to look at the Vehicle Status (which should be still accessible on the Basic plan) and received a message that I needed to upgrade plans for this feature.
I called OnStar customer service and they claim this is a technical glitch in their software that should be resolved in 24 hours.
Has anyone else encountered this "glitch" or is it a marketing ploy to get one to upgrade under false pretenses. Seems strange that the glitch happened a couple of days after my plan went to Basic.
Today I used the OnStar app to look at the Vehicle Status (which should be still accessible on the Basic plan) and received a message that I needed to upgrade plans for this feature.
I called OnStar customer service and they claim this is a technical glitch in their software that should be resolved in 24 hours.
Has anyone else encountered this "glitch" or is it a marketing ploy to get one to upgrade under false pretenses. Seems strange that the glitch happened a couple of days after my plan went to Basic.
Thread Starter
Advanced
Joined: Jan 2015
Posts: 72
Likes: 3
From: Chapel Hill NC
5 years of the Basic plan is included in the price of the vehicle.
See fine print near bottom of https://www.onstar.com/us/en/plans-pricing.html
"All 2015 GM vehicles come with the OnStar Basic Plan »
The OnStar Basic Plan is available for 5 years from the date of delivery of an eligible, new 2015 Model Year vehicles and is transferable; includes OnStar Vehicle Diagnostics, Dealer Maintenance Notification, and access to RemoteLink Key Fob Services. The OnStar Basic Plan does not include any Emergency Services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. These and other services are available under a paid plan."
See fine print near bottom of https://www.onstar.com/us/en/plans-pricing.html
"All 2015 GM vehicles come with the OnStar Basic Plan »
The OnStar Basic Plan is available for 5 years from the date of delivery of an eligible, new 2015 Model Year vehicles and is transferable; includes OnStar Vehicle Diagnostics, Dealer Maintenance Notification, and access to RemoteLink Key Fob Services. The OnStar Basic Plan does not include any Emergency Services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. These and other services are available under a paid plan."
Advanced
Joined: Jan 2015
Posts: 69
Likes: 0
From: SC
The basic plan I have my vech's on is called 'Safe & Sound' usually ~$15/month, I got for $9. The remote link gives vech diag but no location of vech. The remote will say that to get location you must upgrade. We track our Android cells using 'Real Time GPS Tracker' for no cost.
S/F
S/F
Instructor
Joined: Apr 2014
Posts: 180
Likes: 3
From: Dallas TX
OnStar RemoteLink Key Fob Services
An active OnStar Directions & Connections or Safe & Sound service plan is required to access most RemoteLink features.
RemoteLink Key Fob Services, including Remote Start, Remote Door Lock and Remote Horn and Lights, for five years from date of vehicle delivery.
OnStar RemoteLink Key Fob Services do not include any emergency services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. If you sell your GM vehicle or wish to cancel use of OnStar Key Fob Services, you must contact OnStar at 1.888.4.ONSTAR. Subsequent owners will be able to activate the remaining term of the Key Fob Services by calling 1.888.4.ONSTAR.
When OnStar RemoteLink Key Fob Services are active, location information is collected each time you use the app.
An active OnStar Directions & Connections or Safe & Sound service plan is required to access most RemoteLink features.
RemoteLink Key Fob Services, including Remote Start, Remote Door Lock and Remote Horn and Lights, for five years from date of vehicle delivery.
OnStar RemoteLink Key Fob Services do not include any emergency services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. If you sell your GM vehicle or wish to cancel use of OnStar Key Fob Services, you must contact OnStar at 1.888.4.ONSTAR. Subsequent owners will be able to activate the remaining term of the Key Fob Services by calling 1.888.4.ONSTAR.
When OnStar RemoteLink Key Fob Services are active, location information is collected each time you use the app.
Thread Starter
Advanced
Joined: Jan 2015
Posts: 72
Likes: 3
From: Chapel Hill NC
OnStar RemoteLink Key Fob Services
An active OnStar Directions & Connections or Safe & Sound service plan is required to access most RemoteLink features.
RemoteLink Key Fob Services, including Remote Start, Remote Door Lock and Remote Horn and Lights, for five years from date of vehicle delivery.
OnStar RemoteLink Key Fob Services do not include any emergency services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. If you sell your GM vehicle or wish to cancel use of OnStar Key Fob Services, you must contact OnStar at 1.888.4.ONSTAR. Subsequent owners will be able to activate the remaining term of the Key Fob Services by calling 1.888.4.ONSTAR.
When OnStar RemoteLink Key Fob Services are active, location information is collected each time you use the app.
An active OnStar Directions & Connections or Safe & Sound service plan is required to access most RemoteLink features.
RemoteLink Key Fob Services, including Remote Start, Remote Door Lock and Remote Horn and Lights, for five years from date of vehicle delivery.
OnStar RemoteLink Key Fob Services do not include any emergency services, Automatic Crash Response, Stolen Vehicle Assistance, live Advisor service, or Hands-Free Calling. If you sell your GM vehicle or wish to cancel use of OnStar Key Fob Services, you must contact OnStar at 1.888.4.ONSTAR. Subsequent owners will be able to activate the remaining term of the Key Fob Services by calling 1.888.4.ONSTAR.
When OnStar RemoteLink Key Fob Services are active, location information is collected each time you use the app.
But OnStar's customer service doesn't have a stellar reputation...
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Guess I'll find out when my trial subscription to OnStar expires on my DD.
Instructor
Joined: Apr 2014
Posts: 180
Likes: 3
From: Dallas TX
I believe we reading same book but maybe we are on different pages.
Vehicle Diagnostics and RemoteLink Vehicle Status are two different things.
Vehicle diagnostics are part of Onstar basic. But unless something has changed in the past week or two, RemoteLink Vehicle Status is not.
Vehicle diagnostics are done from inside the vehicle by pressing the talking man onstar button. They will connect to the car and run a diagnostic. They also perform a remote diagnostic scan once a month. This is concerning DTCs and emissions systems primarily.
The Remote Link Vehicle Status shows fuel levels, miles to empty, etc... They are two very different services.
I am reading while between clients. So I apologize if I've miss interpreted what anyone has said or asked.
Vehicle Diagnostics and RemoteLink Vehicle Status are two different things.
Vehicle diagnostics are part of Onstar basic. But unless something has changed in the past week or two, RemoteLink Vehicle Status is not.
Vehicle diagnostics are done from inside the vehicle by pressing the talking man onstar button. They will connect to the car and run a diagnostic. They also perform a remote diagnostic scan once a month. This is concerning DTCs and emissions systems primarily.
The Remote Link Vehicle Status shows fuel levels, miles to empty, etc... They are two very different services.
I am reading while between clients. So I apologize if I've miss interpreted what anyone has said or asked.