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Old May 14, 2015 | 05:24 PM
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Default Steering issues

From the day I picked up my 2015 Z51 corvette it drifts to the right. It has been back to the dealer 3 times then to another dealer who set the alignment outside of the GM specifications. The car still handles like my 1970 El Camino. Without getting into details how the dealers have jerked me around and continue to try to apply a band aid approach instead of fixing the problem I wonder if anyone else has had steering problems.
Also, any suggestions besides hiring a lawyer on how to have GM address the problem so I can finally use the car without this inherent problem.

Bill
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Old May 14, 2015 | 05:34 PM
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I have no such issue and also drove at least 6 other 2014 Vettes at Ron Fellows with no such issue. Check your state lemon law. Sounds though like wheels are out of line - maybe something bent if the wheels are in alignment, etc. Good luck, but that is not sounding normal.
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Old May 14, 2015 | 05:53 PM
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Refer your service department to this:


http://sandyblogs.com/techlink/?p=3984
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Old May 14, 2015 | 06:14 PM
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Ask if they reset the electric steering. I drove back after an alignment with a right pull that was not there before the alignment. The tech came out with a "computer" and plugged it in and "reset" the steering box. The wheel was straight before hand and looked straight after the alignment but internally if it's not "centered" electronically it will pull because the steering box wants to center it's self to where it thinks it needs to be.....while you are tugging on the wheel telling it something different.

Last edited by John Ulrich; May 14, 2015 at 06:19 PM.
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Old May 14, 2015 | 07:25 PM
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Originally Posted by John Ulrich
Ask if they reset the electric steering. I drove back after an alignment with a right pull that was not there before the alignment. The tech came out with a "computer" and plugged it in and "reset" the steering box. The wheel was straight before hand and looked straight after the alignment but internally if it's not "centered" electronically it will pull because the steering box wants to center it's self to where it thinks it needs to be.....while you are tugging on the wheel telling it something different.
I agree. The elec steering needs to be re-calibrated.
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Old May 14, 2015 | 08:27 PM
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I know this will sound like a low tech response, but check the air pressure in all of your tires.
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Old May 14, 2015 | 08:49 PM
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Originally Posted by cruzin_05
From the day I picked up my 2015 Z51 corvette it drifts to the right. It has been back to the dealer 3 times then to another dealer who set the alignment outside of the GM specifications. The car still handles like my 1970 El Camino. Without getting into details how the dealers have jerked me around and continue to try to apply a band aid approach instead of fixing the problem I wonder if anyone else has had steering problems.
Also, any suggestions besides hiring a lawyer on how to have GM address the problem so I can finally use the car without this inherent problem.

Bill
Hey Bill,

We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.

Regards,


Brandon M.
Chevrolet Customer Care
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Old May 14, 2015 | 11:16 PM
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Default Steering issues

My 2014 base Corvette had a pull to the right from day one and the steering wheel was off to the left a fraction . Told the dealer and they did a alignment got the car back car still pulled to the right and the steering wheel was still off center. They took it back and found the alignment was off again , they did another alignment, car tracked fine but now the steering wheel is off to the right now. I know they will not do another alignment but do I have to live with this? Is someone not getting the correct the right updates from GM ?
Bob
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Old May 14, 2015 | 11:32 PM
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Originally Posted by Old-Timer
car tracked fine but now the steering wheel is off to the right now. I know they will not do another alignment but do I have to live with this? Is someone not getting the correct the right updates from GM ?
Bob
Take it back. Fixing the steering wheel is a basic alignment procedure. The tech did not do his job on it.
For fun....Ask if they used the rear C7 caster tool that GM says they should use to align all C7's with. My guy never hear of it....I bet your guy is clueless too.
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Old May 14, 2015 | 11:37 PM
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Default Steering

Had the same issue dealer aligned my wheels still drifted to the right, I Rotated my rear tires seems okay now
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Old May 15, 2015 | 08:57 PM
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Originally Posted by Zymurgy
Refer your service department to this:


http://sandyblogs.com/techlink/?p=3984
Ben to dealers (2) they have played with the alignment 4 times
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Old May 15, 2015 | 09:10 PM
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The car has been to 2 different dealerships per Chevy customer care. Dealer 1 tried 3 times and told CC it was fixed (it was not fixed just doctored up). I was sent to another dealer who agreed it still was not tracking right and drifted to the right. They fudged the alignment to the point of it being out of spec and told me and CC it was fixed (it was not fixed just doctored up some more). Customer Care (CC) will not send an engineer or GM tech because both dealers said it was fixed.
This is my 6th Corvette since 1993 and I am sorry to say the worst handling Corvette I have owned. In fact it handles like my 1970 El Camino with the original steering box. Something is wrong with this car.


Originally Posted by Chevy Cust Svc
Hey Bill,

We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.

Regards,


Brandon M.
Chevrolet Customer Care
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Old May 15, 2015 | 09:12 PM
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Originally Posted by John Ulrich
Take it back. Fixing the steering wheel is a basic alignment procedure. The tech did not do his job on it.
For fun....Ask if they used the rear C7 caster tool that GM says they should use to align all C7's with. My guy never hear of it....I bet your guy is clueless too.
The car has been to 2 different dealerships per Chevy customer care. Dealer 1 tried 3 times and told CC it was fixed (it was not fixed just doctored up). I was sent to another dealer who agreed it still was not tracking right and drifted to the right. They fudged the alignment to the point of it being out of spec and told me and CC it was fixed (it was not fixed just doctored up some more). Customer Care (CC) will not send an engineer or GM tech because both dealers said it was fixed.
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Old May 15, 2015 | 09:55 PM
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Originally Posted by John Ulrich
Take it back. Fixing the steering wheel is a basic alignment procedure. The tech did not do his job on it.
+1

Over the years, it's amazing how many times I've had a problem having my car's steering wheel aligned correctly, as if it's rocket science. It only takes a little extra effort making sure the wheel is straight, and not just "close enough". As you said, the tech didn't his job.

A few of my new cars had off-center steering wheels. I had a Honda S2000 that, after three alignments from two different Honda dealers and one independent shop, never had a straight, aligned steering wheel. It was so frustrating. They all said it was straight, even though it was clearly off center. They also blamed the crown in the road.

My Golf R also had a misaligned steering wheel. It didn't track straight, either. Its alignment was clearly off. Hesitant, I took it to the dealer. The service manager drives it, then the service writer tells me the car needs no adjustments. What?? I insisted they at least center the steering wheel by doing a tie-rod adjustment. Concerned that would be too risky, possibly sending me away with a car doing u-turns by itself, they ended up doing a full front end alignment. Guess what? From the car "needs no adjustments", once on the alignment rack they found the front wheels were significantly toed out. The tech made the adjustments, centering the wheel in the process, all of which took 15 minutes. 30 minutes arguing for 15 minutes worth of legitimate warranty work. Afterwards, the car tracked straight and handled noticeably better...and the steering wheel was straight.

If it were my car, I would take it back and insist that it's fixed properly.
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Old May 15, 2015 | 10:03 PM
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Originally Posted by Zymurgy
Refer your service department to this:


http://sandyblogs.com/techlink/?p=3984
Originally Posted by cruzin_05
Ben to dealers (2) they have played with the alignment 4 times

The techlink article gives specific instructions for this condition. If these two dealers did not follow these procedures (and the probably did not), then take it back to whichever dealer you prefer and give them the article and see what they do.
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Old May 16, 2015 | 01:03 AM
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The car will never handle correctly unless the alignment AND the steering rack calibration are done correctly.

IMO, setting the alignment outside the specs is a bandaid to cover up a problem with the steering rack. It'll shorten your tire life and keep it from handling properly.
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Old May 16, 2015 | 05:00 AM
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Call The BBB and tell them you want to file a buy back. You'll see how fast Chevrolet gets it fixed then.
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Old May 19, 2015 | 01:52 PM
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Originally Posted by Chevy Cust Svc
Hey Bill,

We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.

Regards,


Brandon M.
Chevrolet Customer Care
Why haven't I heard back from Customer Care?
5/19/15
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Old May 19, 2015 | 02:37 PM
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The key to alignment is to have the car square. In other words the front wheels have to be in the exact middle of the rears.
The first thing is the rear toe has to be even that means a 0 thrust angle .
Then if they lock the steering wheel centered and set the front toe even the steering wheel should be perfectly straight. carl

http://lshapedgarage.blogspot.com/20...asurement.html
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Old May 22, 2015 | 02:39 PM
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Originally Posted by Chevy Cust Svc
Hey Bill,

We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.

Regards,


Brandon M.
It appears that Customer Care does not want to deal with the problem Chevrolet Customer Care
I would appreciate all the help I can get to fix rather than try and cover up the problem

Bill
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