Steering issues
Also, any suggestions besides hiring a lawyer on how to have GM address the problem so I can finally use the car without this inherent problem.
Bill
Last edited by John Ulrich; May 14, 2015 at 06:19 PM.
Also, any suggestions besides hiring a lawyer on how to have GM address the problem so I can finally use the car without this inherent problem.
Bill
We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.
Regards,
Brandon M.
Chevrolet Customer Care
Bob
The Best of Corvette for Corvette Enthusiasts
For fun....Ask if they used the rear C7 caster tool that GM says they should use to align all C7's with. My guy never hear of it....I bet your guy is clueless too.
This is my 6th Corvette since 1993 and I am sorry to say the worst handling Corvette I have owned. In fact it handles like my 1970 El Camino with the original steering box. Something is wrong with this car.
We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.
Regards,
Brandon M.
Chevrolet Customer Care
For fun....Ask if they used the rear C7 caster tool that GM says they should use to align all C7's with. My guy never hear of it....I bet your guy is clueless too.
Over the years, it's amazing how many times I've had a problem having my car's steering wheel aligned correctly, as if it's rocket science. It only takes a little extra effort making sure the wheel is straight, and not just "close enough". As you said, the tech didn't his job.
A few of my new cars had off-center steering wheels. I had a Honda S2000 that, after three alignments from two different Honda dealers and one independent shop, never had a straight, aligned steering wheel. It was so frustrating. They all said it was straight, even though it was clearly off center. They also blamed the crown in the road.

My Golf R also had a misaligned steering wheel. It didn't track straight, either. Its alignment was clearly off. Hesitant, I took it to the dealer. The service manager drives it, then the service writer tells me the car needs no adjustments. What?? I insisted they at least center the steering wheel by doing a tie-rod adjustment. Concerned that would be too risky, possibly sending me away with a car doing u-turns by itself, they ended up doing a full front end alignment. Guess what? From the car "needs no adjustments", once on the alignment rack they found the front wheels were significantly toed out. The tech made the adjustments, centering the wheel in the process, all of which took 15 minutes. 30 minutes arguing for 15 minutes worth of legitimate warranty work. Afterwards, the car tracked straight and handled noticeably better...and the steering wheel was straight.
If it were my car, I would take it back and insist that it's fixed properly.
The techlink article gives specific instructions for this condition. If these two dealers did not follow these procedures (and the probably did not), then take it back to whichever dealer you prefer and give them the article and see what they do.
IMO, setting the alignment outside the specs is a bandaid to cover up a problem with the steering rack. It'll shorten your tire life and keep it from handling properly.
We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.
Regards,
Brandon M.
Chevrolet Customer Care
5/19/15
The first thing is the rear toe has to be even that means a 0 thrust angle .
Then if they lock the steering wheel centered and set the front toe even the steering wheel should be perfectly straight. carl
http://lshapedgarage.blogspot.com/20...asurement.html
We are sorry to hear that you are experiencing difficulties with this steering concern. We definitely want you to focus on enjoying that suspension! Feel free to send us a PM if this is something that you would like us to provide support on. Have a great night and we hope to hear from you soon.
Regards,
Brandon M.
It appears that Customer Care does not want to deal with the problem Chevrolet Customer Care
Bill






















