MJZ

2 guys in my office ordered new vettes this year. One went with Maxie Price in Atlanta and the other from Kerbeck. When I decided to buy last month I asked both of them about their experiences. Both had very good things to say about their dealerships. First I contacted Maxie Price since it is much closer to Memphis and I would not have to go through a shipper. They never returned the inquiry, so poof they were out. The guy that bought from Kerbeck went on and on about how great they were to him. Said they called often to let him know just what was going on as the order progressed. Then gave him 3 recommended choices for good reliable shippers. Well I called Kerbeck, asked for sales and told the salesman what I was looking for. It happens they had one very close to my choice on order at that time. He emailed me the price MSRP less about 6K and said it should be in early June. The guy in my office "says" his discount was about 10K. Since it was already on order and was just about exactly what I wanted I told him to go ahead and wired the required 2K deposit. I asked about shipping and he flatly informed shipping was my problem. I called him middle of last week just to check on the progress. He had no idea who I was, after reminding him I'd ordered from him 3 or 4 weeks ago, he remembered. Said he would check on it and call me back. Since I have not heard back I called again today. Left messages on both his cell voicemail and with the Kerbeck receptionist. Never heard back. I realize they sell a gazillion vettes but it's still a 75k purchase which is a lot to me.
It's not like I was bugging the guy calling once since I ordered the car. My experience has been just the opposite from my coworker. I'm considering just loosing the 2K and ordering a 2016 from another dealer.
What do you think? Am I out of line or should I have expected the quality of service my co-worker got from a different salesman at Kerbeck.
I'm venting but I don't care who you are 75K is a sizable purchase and a returned phone call is not too much to ask.

z51vett

Since it so late an 16s start off line tell them to swap it over to a 16.
Z51vett
Doug
I have dealer in Atlanta and supplier cert for you for 16.

Holy C7

Sorry to hear about your aggravation. Your going to hear both good and bad with all the Vette dealers, thats just the way it goes. I however, didnt care for Kerbeck myself. When I was looking to purchase, I called them, and to me, I just didnt get the feeling they had that much pride in the cars they are selling...I mean for a lot of people, this is their dream ride, and I felt like the salesman I spoke to just rushed me off the phone. It also took three times leaving messages before someone finally returned my call.

Anyway, I finally decided to order my car through MacMulkin Chevy in NH and couldnt be happier. They beat Kerbecks price by a couple grand and they dont have that wonderful "dealer doc fee"

MJZ

Thanks for you response, that is how I feel. It's like a clerk was so busy he needed to take the next call as this one was finished.

rmorin1249

Mike Furman at Criswell. He will respond.

nmvettec7

Keep in mind that just because a dealership may taut that they are #1 in Corvette sales does not make them a 100% flawless dealership.

Salesmanship is a quality that in most cases is hard to find. It's not just taking an order, it's all about customer service, returning phone calls and being totally transparent to the consumer. In automotive sales, only the strong survive.

If the guy at Kerbeck doesn't know what's going on, doesn't know his customer, and doesn't return phone calls, then move on. Car salespeople are a dime a dozen. They come and go.

There are plenty of forum dealers who fall into the "top gun" status for Corvette sales. Make calls, complete your due diligence. The Corvette C7 is a "hot car" in a strong automotive sales environment. The environment is much different that back in 2008, 2009 and 2010. In 2014 and 2015 salespeople are finding it easy to sell cars, and they just may be taking any sale for granted. They need to earn the business. That means working for sale.

If the guy at Kerbeck jerks you around, do not hestitate to go directly to the owner or general manager of the business. This CF generates allot of business for those "top gun" salespeople and dealerships and they know it. More than ever, CF members will mention the delaership name well befor they mention any salesperson. It is the image of the dealership that general managers and owners want to be at the highest level.

One thing they don't want is negative feedback here on this forum, or complaints, or seeing bad mouthed remarks about one of their salespeople or the dealership in general.

When in doubt and having a problem with any retail purchased product, never be afraid to shake things up and go to the top of the management or ownership chain. These guys will usually listen to correct any problems that there potential consumer is experiencing.

MJZ

You are right, I appreciate your advice.

mpuzach

Many people here have reported excellent experiences with Kerbeck but there have also been a good number of not-so-great ones reported as well. I suppose when you sell over 1400 new Corvettes in a year there are bound to be a few misses.

I personally wouldn't back out of a deal because of an unreturned phone call but that's just me. Don't get me wrong - there's no condoning dealer or salesperson indifference but who knows, maybe your salesperson was off today. Yeah, I know, if that was the case the receptionist should have told you so but it's still a possibility.

I'm in no way suggesting that what I'm about to say pertains to Kerbeck but let's face it: when a business is the number one volume seller in the world of a particular product it can be easy to become complacent and even arrogant. In your shoes, I think I'd try reaching my salesperson again tomorrow. If successful, let them know how you feel about the service you've been getting; if not successful, keep going up the chain of command until you get someone to listen to you and then decide if you still want to do business with them.

rcooper

Kerbeck also monitors this forum, they may see your post and reply directly to the post. As mpuzach stated, they must do something right to sell 1400 vettes a year.Give them a chance, I would not pee away $2,000 because a salesperson did not return a call.
When I ordered mine I knew far more than the Corvette specialist who ordered the car for me. He never called me the entire time it was on order....I did not really care as I could track it via Chevy Chat.
Remember, they are sales people, not bashing sales people, but they deal with scads of customers daily and most likely can't remember the names of 25% of the customers.
You can just call and push them along or give up...I sure as hell wouldn't give up.

McFly

Sorry to hear it. Wes Milby at Reliable Chevrolet in Springfield, MO can get you a great deal and it's an easy drive to/from Memphis. Good luck.

dj2b4life

Had the SAME exact issue with Kerbeck.

Don't worry, they will most likely call you, or notify you when the car comes in. I, too, ordered the car when it was still in transit.

Get the salesman number, and text him maybe once every couple days checking in.

If no response still, email him and CC both Dave Salvatore, and Deborah, in the email. This in a way will pressure the salesman. Because you just CC'd his bosses . IF still no response, which I highly doubt after that, call Dave or Deborah directly and ask to be transferred to another rep.

Believe me. This works. Because it did for me.

Hope to see you in your c7 soon

Vetteman Jack

Excellent advice - no reason to accept being treated poorly when you are spending that kind of money on a car. If all else fails, see if a different salesperson can handle your purchase.

slesher

Sorry to hear about your situation there.

Between my friends and I we have purchased 4 C7's from a sales guy named Amoni @Kerbeck and had excellent experiences.

Perhaps they could send you to him or you could take your money elsewhere. They should be hunting you down not the other way around. Good luck

Karanx7

I'm currently looking to order a Z06 from a top dealer this week. I was originally planning Kerbeck, but I will look for another dealer now. Thanks for your review.

John Ulrich

My museum delivery from them was great.

Did you know they have an online order tracking? Pull out your order number.
http://kerbeck.com/corvette_order_update/

MJZ

That only works for originally ordered cars. If the car was already on order from the dealership, the update link will not work, I tried that last week. Thanks though.

Dave@Ciocca

OP - I'm not in the office this week, but I am accessing email twice a day.

Send me an email with your name and I'll get you an update. Please be a little patient since I may not see the email for a few hours. I'm doing some mountain training this week and cell service is very spotty out there.

Dave

MJZ

Done, thank you.

sprtplt

Another vote for Wes Milby, however do not attempt to deal with anyone else at Reliable. That dealership is (really) terrible with the exception of Wes.
I think that is the way it goes at every dealership, there may be a single good person there.

MJZ

I think my dissatisfaction is most likely the same type of situation. The luck of a good salesman answering the call. My coworker knew nothing of Kerbeck and got a good guy on his phone call, I got what I got, just my luck.