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Anyone experience this USB/SD issue?

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Old Jun 3, 2015 | 09:55 PM
  #1  
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Default Anyone experience this USB/SD issue?

Several times... depress media button but USB's and SD card are not recognized.
Only Bluetooth gets recognized. Then, later same day, turn on car, and all media cards/sticks are recognized?

Is there something that I am doing wrong?
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Old Jun 4, 2015 | 05:37 AM
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Originally Posted by Can Vette
Several times... depress media button but USB's and SD card are not recognized.
Only Bluetooth gets recognized. Then, later same day, turn on car, and all media cards/sticks are recognized?

Is there something that I am doing wrong?
I'm not sure if you have a real problem or if you're seeing the delay caused by the software indexing the songs on the USB or SD memory chips. The more songs on the chip the longer it takes for indexing. Mine usually takes less than a minute, not all that many songs on it. Next time try waiting to see if its just lag time during indexing or maybe there's a problem. Good luck!
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Old Jun 4, 2015 | 06:36 AM
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Originally Posted by Frodo
I'm not sure if you have a real problem or if you're seeing the delay caused by the software indexing the songs on the USB or SD memory chips. The more songs on the chip the longer it takes for indexing. Mine usually takes less than a minute, not all that many songs on it. Next time try waiting to see if its just lag time during indexing or maybe there's a problem. Good luck!
Thank you. That is possible.
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Old Jun 4, 2015 | 08:51 AM
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I know you can confuse the system if you stop the engine , open the driver's door (which stops the music) and then restart the car. That really annoys the system apparently. Eventually (5 minutes or so) it gets back in the swing of things and picks up where it left off. I just ignore the no media detected message.

I have even had the head unit report no media detected and yet a song from the SD cards begins to play.
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Old Jun 4, 2015 | 09:03 AM
  #5  
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Originally Posted by Can Vette
Several times... depress media button but USB's and SD card are not recognized.
Only Bluetooth gets recognized. Then, later same day, turn on car, and all media cards/sticks are recognized?

Is there something that I am doing wrong?
Hi Can Vette,

Have you been able to resolve your question with your USB and SD card being recognized?

We recommend that you reach out to our Infotainment Support Team at 855-478-7767. They can be reached Monday through Saturday 8:00 a.m. to 10:00 p.m. EST and they are our MyLink experts.

If they are unable to answer your question, please send us a PM with your VIN and I would be happy to explore other options for potential solutions.

All the best,

Kaylee D.
Chevrolet Customer Care
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Old Jun 4, 2015 | 11:05 PM
  #6  
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Can Vette
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From: Mississauga Ontario
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Originally Posted by Chevy Cust Svc
Hi Can Vette,

Have you been able to resolve your question with your USB and SD card being recognized?

We recommend that you reach out to our Infotainment Support Team at 855-478-7767. They can be reached Monday through Saturday 8:00 a.m. to 10:00 p.m. EST and they are our MyLink experts.

If they are unable to answer your question, please send us a PM with your VIN and I would be happy to explore other options for potential solutions.

All the best,

Kaylee D.
Chevrolet Customer Care
Thank you Kaylee. I am waiting to see if the situation occurs again and if so, I will follow your direction. With thanks.
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