Bad experience so far. C07 order
Race Director
Joined: Sep 2013
Posts: 11,825
Likes: 2,478
From: Ft Lauderdale
Tech Contributor
Get the regional sales field mgr involved, it will be uncomfortable for that dealer and you will probably get a new car ordered and expedited to a new dealer. At least that's what I did as a regional rep....happened a few times.....
Melting Slicks
Joined: Jun 2012
Posts: 2,226
Likes: 1,029
From: Thomas Texas
A civil action on your part is necessary. The dealer had all the paperwork to show it was your car but they sold the car to someone else anyway. You are in titled to damages. Hire a lawyer.
Melting Slicks
Joined: Jun 2000
Posts: 3,431
Likes: 298
From: MN-C3, AZ-C7
Administrator
Joined: Mar 2001
Posts: 368,611
Likes: 24,865
From: In a parallel universe. Currently own 2014 Stingray Coupe.
C7 of the Year - Modified Finalist 2021
MO Events Coordinator
St. Jude Co-Organizer
St. Jude Donor '03 thru '26
NCM Sinkhole Donor
CI 5, 8 & 11 Veteran
Can't blame you for being pizzed at that dealer. I too would explore legal options and certainly would look at doing business with another dealership anyway.
Melting Slicks
Joined: May 2012
Posts: 2,906
Likes: 318
From: Cedar Falls Iowa
If you got the VIN and GM thinks you own the car you should be able to setup the onstar app, right? Set off the horn. Maybe start the thing. Maybe both. They'll either call Ghost Busters or take it to the dealer complaining of freakish glitches. Repeat often. Might be even more fun with your phone than playing Candy Crush.
Safety Car
Joined: Jul 2013
Posts: 4,408
Likes: 3,485
From: Granada Hills CA
Okay, perhaps not viable or legal but you got my wheels turning...
If you got the VIN and GM thinks you own the car you should be able to setup the onstar app, right? Set off the horn. Maybe start the thing. Maybe both. They'll either call Ghost Busters or take it to the dealer complaining of freakish glitches. Repeat often. Might be even more fun with your phone than playing Candy Crush.
If you got the VIN and GM thinks you own the car you should be able to setup the onstar app, right? Set off the horn. Maybe start the thing. Maybe both. They'll either call Ghost Busters or take it to the dealer complaining of freakish glitches. Repeat often. Might be even more fun with your phone than playing Candy Crush.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
5 Best & 5 Worst Corvette Daily Drivers
Joe Kucinski
The Headlights of Every Corvette Generation Explained
Joe Kucinski
5 Best & 5 Most Overrated Corvette Track Packages of All Time!
Joe Kucinski
Every 2027 Corvette Engine Explained
Joe Kucinski
Designer Imagines A Corvette That Looks More Like a Corvette Than the Corvette
Verdad Gallardo
10 Ugly Corvettes That We Still Kinda Love
Joe Kucinski
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer
Brett Foote
10 Things Every Corvette Owner Needs (2026 Edition)
Michael S. Palmer
8 Most "Only Corvette Owners Understand" Quirks and Problems
Pouria Savadkouei
Melting Slicks
Joined: May 2012
Posts: 2,906
Likes: 318
From: Cedar Falls Iowa
Pro
Joined: Dec 2012
Posts: 642
Likes: 144
From: Chandler AZ
Stop with the phone calls and e-mails. If you want to get somewhere, show up in person and demand resolution. Given that you received all of the "start up" notifications, it definitely sounds like they sold the car out from under you to a buyer who was offering more money. I typically say drop it and move on in these types of situations, but this is exceptionally ridiculous behavior from the dealer.
Race Director
Joined: Sep 2013
Posts: 11,825
Likes: 2,478
From: Ft Lauderdale
Tech Contributor
Stop with the phone calls and e-mails. If you want to get somewhere, show up in person and demand resolution. Given that you received all of the "start up" notifications, it definitely sounds like they sold the car out from under you to a buyer who was offering more money. I typically say drop it and move on in these types of situations, but this is exceptionally ridiculous behavior from the dealer.
Melting Slicks
Joined: May 2012
Posts: 2,906
Likes: 318
From: Cedar Falls Iowa
I'm gonna guess there's really nothing that can be done except lick wounds and order another from somewhere else. Maybe you can go for mental anguish? It has to be extremely frustrating.
If you order from a forum dealer and do courtesy delivery, this sort of thing is impossible because you own the car before it even gets to the dealer.
BTW, if you don't think you wanna play with the Onstar app, you might see if you can cancel your Onstar and XM with the existing car asap. You know, shut it off even though it's still in the trial period.
If you order from a forum dealer and do courtesy delivery, this sort of thing is impossible because you own the car before it even gets to the dealer.
BTW, if you don't think you wanna play with the Onstar app, you might see if you can cancel your Onstar and XM with the existing car asap. You know, shut it off even though it's still in the trial period.
Last edited by DAFFYDRUNK; Jun 8, 2015 at 12:23 PM. Reason: I like big butts and I cannot lie.
Thread Starter
Navigator
Joined: Apr 2015
Posts: 9
Likes: 0
From: Racine WI
Stop with the phone calls and e-mails. If you want to get somewhere, show up in person and demand resolution. Given that you received all of the "start up" notifications, it definitely sounds like they sold the car out from under you to a buyer who was offering more money. I typically say drop it and move on in these types of situations, but this is exceptionally ridiculous behavior from the dealer.
Safety Car
Joined: Oct 2012
Posts: 4,788
Likes: 683
From: Austin Texas
St. Jude Donor '15
If you can find the car and it matches your order, then you have a shot at legal recourse. If GM says it is your car, 1) the order was placed. 2) your name was on the order. 3) the car was delivered to the dealer as your order. 4) this would be a fraudulent sale or theft. 5) get all your paperwork together, deposit receipt, order conformation and date of order entry. All this will have your car with the listed options, color, wheels and trim level. Get a lawyer and nail the SOB's.
But be sure all of your ducks are in a row, the dealership has a lot of money and a lot more vested in this than you do. If you win, bye bye dealership hello grey bar hotel.
Someone posted that GM doesn't care and that all they care about is selling cars. While it is true that they care about selling cars I can assure they do care. GM can not afford to have their dealer franchise stores not be on the up and up. Having a dealership make national news for selling someone else's ordered vehicle would not be good for GM's image. This is surely something that GM would be very concerned about. The dealer is never going to admit to doing anything wrong and will probably have lost the paperwork for your order. Which will be of interest as they would not have any proof that they ordered the car for stock as opposed to ordering for you. When the orders are placed in the GM ordering system GM gives it an order number, that is the way it is found in the GM system.
I am thinking that you have a very good case for legal action...assuming the car you are talking about matches the car you ordered.
I sincerely wish you the best of luck on this and keep us posted.
But be sure all of your ducks are in a row, the dealership has a lot of money and a lot more vested in this than you do. If you win, bye bye dealership hello grey bar hotel.
Someone posted that GM doesn't care and that all they care about is selling cars. While it is true that they care about selling cars I can assure they do care. GM can not afford to have their dealer franchise stores not be on the up and up. Having a dealership make national news for selling someone else's ordered vehicle would not be good for GM's image. This is surely something that GM would be very concerned about. The dealer is never going to admit to doing anything wrong and will probably have lost the paperwork for your order. Which will be of interest as they would not have any proof that they ordered the car for stock as opposed to ordering for you. When the orders are placed in the GM ordering system GM gives it an order number, that is the way it is found in the GM system.
I am thinking that you have a very good case for legal action...assuming the car you are talking about matches the car you ordered.
I sincerely wish you the best of luck on this and keep us posted.
Race Director
Joined: May 2008
Posts: 10,742
Likes: 629
From: Manheim Pennsylvania
Notify GM about your order concerns. GM does care but in reality can not trace every vehicle that is produced from the assembly line to end user. Legal; the cost to litigate adds up fast and there is no guarantee of a successful conclusion. If you got your deposit returned (really only solution) consider the transaction closed and move on to another dealer.
Le Mans Master
Joined: May 1999
Posts: 6,520
Likes: 1,306
From: Windermere FL
Yet another true example of a Stealership. At the very least, post horrible reviews for this Stealership on every social media you can think of, Google +, Cars.com, Cargurus.com, Dealerreviews.com, etc. Maybe if you have the time take them to small claims court and get a few thousands out of them for your troubles. Case is too small for a lawyer to be enriched.
I would opt for museum delivery. I would think they would not let someone else drive off with your car.
I would opt for museum delivery. I would think they would not let someone else drive off with your car.
Melting Slicks
Joined: Nov 2014
Posts: 2,204
Likes: 17
From: Fayetteville North Carolina
St. Jude Donor '15
Hi all. First time Corvette buyer and having a very bad experience with the process.
Here is the story. I ordered a C07 3LT with a Z51 package on 4/14/15 from a reputable dealership in Kenosha WI. The sales man said it would be 6 to 8 weeks before delivery. I took his word for it. On 5/3 15 I Received an email from Sirius XM radio prompting me to set up my radio account complete with a radio ID#. Huh? I called the dealer and asked for my sales guy. I Left a message and he never called back. On 5/7/15 I get an email from mylink to set up my new mistry car. Again, a big note of congradulations but no car. I call the dealer again, same drill and no call back On 5/15/15 I get an email from GM asking me to please comment on my new car delivery experience. Again HUH!!!. No car in my garage yet. Another call and to my big surprise the guy is out sick. We aren't done yet my new friends.
On 5/21/15 I get a promt from the GM owner site to start my new corvette experience. By now I am the most confused man on the planet. Now I call GM customer service. I talked to a very nice man who was appaled by the series of events that have taken place. We do a conference call with the dealership and my sales guy. More lies are flowing from there mouths. Something about an order mix up and how the dealer buys the car. So I send all the emails to the dealer and to GM and wait. On 5/30/15 a Fedex truck pulls up to my house and drops me off a pachage from GM. It's my Welcome to the team package complete with the $1,000 track experience voucher. STILL NO VET!!! I storm down to the dealer demanding to know what is going on. He said the car was not going to be built and I had to order a 2016 model and start the process all over. NOT!!! I asked for my depost back, went home. Logged into the owner center site and got the VIN# for my car that I never received and googled the number and yup, you guessed it. It was deliverd to the dealer but to a diffrent store and sold to someone else. Can you belive this!!GM needs to sink these guys. This has put a big dark cloud over an experience that I have looked forward to for a very long time.
Here is the story. I ordered a C07 3LT with a Z51 package on 4/14/15 from a reputable dealership in Kenosha WI. The sales man said it would be 6 to 8 weeks before delivery. I took his word for it. On 5/3 15 I Received an email from Sirius XM radio prompting me to set up my radio account complete with a radio ID#. Huh? I called the dealer and asked for my sales guy. I Left a message and he never called back. On 5/7/15 I get an email from mylink to set up my new mistry car. Again, a big note of congradulations but no car. I call the dealer again, same drill and no call back On 5/15/15 I get an email from GM asking me to please comment on my new car delivery experience. Again HUH!!!. No car in my garage yet. Another call and to my big surprise the guy is out sick. We aren't done yet my new friends.
On 5/21/15 I get a promt from the GM owner site to start my new corvette experience. By now I am the most confused man on the planet. Now I call GM customer service. I talked to a very nice man who was appaled by the series of events that have taken place. We do a conference call with the dealership and my sales guy. More lies are flowing from there mouths. Something about an order mix up and how the dealer buys the car. So I send all the emails to the dealer and to GM and wait. On 5/30/15 a Fedex truck pulls up to my house and drops me off a pachage from GM. It's my Welcome to the team package complete with the $1,000 track experience voucher. STILL NO VET!!! I storm down to the dealer demanding to know what is going on. He said the car was not going to be built and I had to order a 2016 model and start the process all over. NOT!!! I asked for my depost back, went home. Logged into the owner center site and got the VIN# for my car that I never received and googled the number and yup, you guessed it. It was deliverd to the dealer but to a diffrent store and sold to someone else. Can you belive this!!GM needs to sink these guys. This has put a big dark cloud over an experience that I have looked forward to for a very long time.
Burning Brakes
Joined: Apr 2015
Posts: 753
Likes: 166
From: Buffalo Minnesota
Legal action is probably both expensive and pointless.
The folks that were advising to see if you can get GM to process an expedited order through a different dealer is probably about the best that can be done.