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I agree, all Corvette forum members should write letters to GM requesting they upgrade their customer service to be more like Lexus - who have the best service and treat you like a king whenever you enter a dealership or have service done on your car. It would be nice to have an American car company be known as the best when it comes to products, quality control, customer service and reliability. When you pay what you have to pay for a new Corvette, it should be exempt from problems !
Ive always heard a dealership makes its money in the service department not the sales floor. I've been treated fair by the service department thus far regarding this issue. Ive been told that can only repair/replace what GM will authorize under the warranty. Maybe that's why they don't want to replace the water pump/radiator/thermostats? My only real complaint with the service experience thus far is the crappy Base Model Camaro I've had to drive. My previous experience with Cadillac was exemplary, always a clean nice loaner and well appointed service departments.
Well I got my C7 back from the shop on 7/22/15 (was in the shop since 7/6/15). They replaced the radiator coolant manifold/assembly. Im not blaming the service center at all, the have to wait on the GM Engineers to tell them what to fix and how to fix it. Anyways on 8/2/15 it overheated again and spewed antifreeze all over the garage. This is the third time in 2 months my C7 has been in the shop for overheating problems.
Starting to consider buyback from GM as I really do not trust this car anymore. Car is not driven hard at all, its my wifes DD and is always "babied" by her.
Bummer! Did they check the thermostat? Plugged hose?
They keep it for 2 weeks, tested engine for water in oil and followed GM Tech orders to replace coolant manifold. The service centers "hands are tied" in regards to what GM will pay for under warranty claim. I'm at the mercy of GM as to what the Service Dept can do.
Mine has overheated twice the first time in they just checked the fan connecter and gave it back to me. Always overheated when in traffic going really slow. This time in GM had them take the pump off and inspect it plus change the fluid and replace the thermostat. Both times the fan was not running when it overheated. The difference I noticed now is the fan runs a lot more then it ever did and both the digital and analog gauges are only a few degrees different and before they were 20 degrees apart. Now when I'm in traffic I can hear the fan running at high speed and the gauge will drop from 220 to 210 and when its really hot the fan will run a few after I shut the car off which it never did before.
Mine has overheated twice the first time in they just checked the fan connecter and gave it back to me. Always overheated when in traffic going really slow. This time in GM had them take the pump off and inspect it plus change the fluid and replace the thermostat. Both times the fan was not running when it overheated. The difference I noticed now is the fan runs a lot more then it ever did and both the digital and analog gauges are only a few degrees different and before they were 20 degrees apart. Now when I'm in traffic I can hear the fan running at high speed and the gauge will drop from 220 to 210 and when its really hot the fan will run a few after I shut the car off which it never did before.
I was wondering if you had your overheating problem corrected. It's reached the point now that I'm embarrassed to tell people that my C7 is back in the shop. I've never had problems like this with a car before and it's really frustrating. Third time in the shop since 7/1/15. Car spent most of the month of July in the shop.
My 2015 Z07 runs 195 sitting in traffic with the AC blowing cold. if I drive it hard, I can heat it up but never sitting in traffic or just normal city driving.
Well I got my C7 back from the shop on 7/22/15 (was in the shop since 7/6/15). They replaced the radiator coolant manifold/assembly. Im not blaming the service center at all, the have to wait on the GM Engineers to tell them what to fix and how to fix it. Anyways on 8/2/15 it overheated again and spewed antifreeze all over the garage. This is the third time in 2 months my C7 has been in the shop for overheating problems.
Starting to consider buyback from GM as I really do not trust this car anymore. Car is not driven hard at all, its my wifes DD and is always "babied" by her.
Little late to start the "Lemon Law" process but go ahead and provide the notification now and document the previous attempts with documentation such as the service ticket numbers.
Get it to the asap. Let that car be GM's problem...
Sorry to hear of all your problems, nobody should have to go through what you are dealing with when you pay as much as we do for a C-7 - it should just be able to be driven and enjoyed - completely unacceptable by GM. Then American auto makers wonder why they cannot compete with foreign auto makers as far as reliability and retained value. Almost makes me want to cancel my 2016 order.
Sorry to hear of all your problems, nobody should have to go through what you are dealing with when you pay as much as we do for a C-7 - it should just be able to be driven and enjoyed - completely unacceptable by GM. Then American auto makers wonder why they cannot compete with foreign auto makers as far as reliability and retained value. Almost makes me want to cancel my 2016 order.
I agree this is disappointing. But I hangout on several other auto forums (all of them foreign manufacturers) and they have similar issues.
I was contacted today by the Service Manager where my 2015 C7 has been 3x's since July 2015 for overheating. He told me he received a message from TAC about my C7 asking about possible "track use". I'm not sure what to make of this request from GM asking if my car was used at a track. I do know that I sent a message to GM Customer Service via this forum advising GM I was unhappy with this vehicle and no longer feel its a dependable safe vehicle. The following day the Svs Manager receives a msg from GM TAC about track use of the car.
I don't know if GM is trying to cover its bases or what. The car has never been on a track and is a DD for my wife. Makes me wonder what the "TRACK MODE" is for??? Ive now decided to utilize the BBB Auto Line to have GM buy my C7 back. GM is fully aware of this overheating problem and they don't know what to do to fix it. A service bulletin has been issued stating to replace the coolant manifold, which was done in July.
Ive had it with this car, its left a bad taste in my mouth. Not what I would expect in a $60,000+ car.
Well tomorrow will make two weeks straight my 2015 C7 has been in the shop for overheating issues, 38 days and counting that it's been in the shop since June 26, 2015 . I don't trust this car anymore, ready to be done with it and move on. BBB Auto Line Claim has been initiated and filed. I hope GM does right by me and takes this car back.
Well tomorrow will make two weeks straight my 2015 C7 has been in the shop for overheating issues, 38 days and counting that it's been in the shop since June 26, 2015 . I don't trust this car anymore, ready to be done with it and move on. BBB Auto Line Claim has been initiated and filed. I hope GM does right by me and takes this car back.
I hope it works out for you and that your car is an anomaly. I had a buyback from BMW a few years ago but they also put me in a new car at very little cost. All I had to pay was a mileage charge.
I was contacted today by the Service Manager where my 2015 C7 has been 3x's since July 2015 for overheating. He told me he received a message from TAC about my C7 asking about possible "track use". I'm not sure what to make of this request from GM asking if my car was used at a track. I do know that I sent a message to GM Customer Service via this forum advising GM I was unhappy with this vehicle and no longer feel its a dependable safe vehicle. The following day the Svs Manager receives a msg from GM TAC about track use of the car.
I don't know if GM is trying to cover its bases or what. The car has never been on a track and is a DD for my wife. Makes me wonder what the "TRACK MODE" is for??? Ive now decided to utilize the BBB Auto Line to have GM buy my C7 back. GM is fully aware of this overheating problem and they don't know what to do to fix it. A service bulletin has been issued stating to replace the coolant manifold, which was done in July.
Ive had it with this car, its left a bad taste in my mouth. Not what I would expect in a $60,000+ car.
Tadge is on camera saying that this car is designed to be on the track! Can't really void a warranty when the head honch says it is designed for the track! Maybe they are just trying to troubleshoot it more?
Tadge is on camera saying that this car is designed to be on the track! Can't really void a warranty when the head honch says it is designed for the track! Maybe they are just trying to troubleshoot it more?
DUH! It even has a track mode! Has the dealer replaced /checked the water pump and thermostat and done an evaluation of the engine oil?