oldfoggy

I have been using Chevrolet Customer Service Chat to stay in touch with my order. With great pleasure I might add.

I had a 6/29 TPW, and received the 'happy email' July 1, Vin#357 was complete. Last week it was showing 4000. All was well in the world as I wait for shipping. Waited till today to see if the status had changed. Lo and behold the following Chat conversation with CS.

What is wrong with this girl?


Live Chat
Oldfoggy:4:15:13 PM
Chevrolet - Checking the status of my vehicle order
Connection established.
Welcome to Chevrolet
Connecting.....A live chat agent is now entering the chat.
Dena:4:15:35 PM
Thank you for contacting Chevrolet customer assistance, Cliff! My name is Dena. How may I assist you today?
cliff mesirov:4:16:00 PM
Please tell met status of my car
cliff mesirov:4:16:14 PM
SPTDH1
Dena:4:16:36 PM
Congratulations on your new vehicle order, Cliff! Please allow me a moment to look into this information for you.
cliff mesirov:4:16:47 PM
THANKS
Dena:4:18:11 PM
At this time, you would need to speak to your dealership regarding your vehicle order. I do apologize for the inconvenience.
cliff mesirov:4:18:33 PM
CAN YOU TELL ME THE STAUTUS
Dena:4:19:13 PM
At this time, I am unable to provide you with a status update for the vehicle. You will need to speak to your dealership.
cliff mesirov:4:19:51 PM
PLEASE LET ME SPEAK TO A SUPERVISOR, OR SHOULD I CALL CUSTOMER SERICE/
Dena:4:20:17 PM
This is customer service.
cliff mesirov:4:20:27 PM
THERE IS A SIMPLE CODE NUMBER THAT WILL TELL ME WHAT I WANT TO KNOW
Dena:4:21:10 PM
I do apologize for the inconvenience, but you will need to speak to your dealership for any information on this order.
Dena:4:21:21 PM
We do not have any information to provide.
cliff mesirov:4:21:52 PM
ILL BE SURE TO MENTION YOU NAME IN MY COMPLAINT ABOUT YOUR LACK OF COOPERATION. MAY I SPEAK TO A SUPERVISOR NOW?
Dena:4:22:25 PM
Unfortunately, there is no one beyond me that would be able to provide you with a different resolution. The only thing you can do is speak to your selling dealership if you want information on this vehicle order.


HELP . . . now what . . .

TNSQUIRE

Once mine shipped Customer Service could not provide any more info. My dealer provided updates at that point.

oldfoggy

They can't or won't simply give us the code for bayed, released to ship or shipped from the factory? They were good up to 4000 . . .

LATrafficJam

Since you are posting the sum of the chat session for all to see, I'm chiming in...

Dena seemed respectful.

You, on the other hand, old foggy, were disrespectful and flat out rude. Using CAPS to yell at her? That's like an obnoxious American in Europe yelling louder in English to foreign nationals in their own country in an attempt to "get them" to understand English.

You're the older one. Fine example you set as a senior member of our society.

Call your dealer as Dena indicated you should do, and stop seeking sympathy for your clear disrespect and rudeness.

Mean people suck, and you were mean to her.

Please don't compound your lack of respect toward others by offering a personal attack on me now.

mpuzach

If you send me your order number, I can check it for you in the morning. BTW, it's quite possible that the reason the person couldn't give you any info was that the system was closed which often happens on Tuesday afternoons. I just checked it and it's closed now. It will be back to open status in the morning.

Karanx7

What the hell is wrong with YOU? Learn some respect and talk to others politely. You were acting like a child in that conversation, while the customer service rep was being nothing less than professional.

You have a problem.

Fawk

You should be ashamed you treated someone like that. You acted like a mean child.

Vetteman Jack

I'd have to say Dena showed a lot of patience - tough to keep your cool when someone is being rude to you.

tunaman

Sad... Hope I don't get that cantankerous when I hit that age.

Steve_R

Have to agree with this. OP was a jerk in that conversation.

Frodo

I have found, usually the hard way, that being disrespectful or discourteous will turn the other party off, they don't want to be abused just as you don't want to be abused. Courtesy is always a better path. Think about this... maybe she was telling the truth! Perhaps she couldn't give you the status code because it wasn't available to her at that time. What purpose could she or anyone have in finding the information you want and NOT giving it to you? Take the high road, be a polite customer and do as she suggested, call the dealer.

HoustonMidtown

C8Jake

oldfoggy = GOOF!
Thread = embarrassing
Dena shoulda hung up.

Patman

I don't think this thread is going the way the OP intended! I guess he expected us to take his side here. I must say, he was quite rude and his spelling and grammar are terrible to boot!

C7Joy

I was very pleased with the dialogue I had with CS during my order process. Someone was always there for me, providing cheerful updates along the way.

DAFFYDRUNK

The only thing I see wrong is CS could've made that conversation simple by stating WHY there wasn't info. I've tried the chat and they simply told me the computer was down. I thanked them for trying and went on my way. Not that the OP's spaz attitude is acceptable, but I think I can kinda see why he got pissy.

SRQStingray

Fawk

Since my car went to 4000 the online chat tells me that they can't determine when it will ship and if I need to expedite or inquire further to contact my dealer, which is fine.

Though maybe in this case there's something flagged on this order number to have the customer contact the dealer for any inquires. Maybe this isn't the first time he yelled at someone from their customer care department. I know that's speculation, but it makes sense in my head.

08mojo

Thanks for the good laugh!

LDYSTIG

"Sorry, we seem to have lost connection," would have been my response if I was in Dena's shoes.

Cool it OP, it's really not that big of a deal. You could, you know...just take her advice and ask your dealer. The fleet manager should be, at the very least, someone who has your cars shipping details and current status code.