Quality Control Duties
Thread Starter
Burning Brakes
Joined: Jul 2015
Posts: 920
Likes: 87
Quality Control Duties
Is there an exact set of tests and observations done by Quailty Control
prior to each vehicle leaving the factory ? The reason I ask, how do some these issues ever make out the door ?
prior to each vehicle leaving the factory ? The reason I ask, how do some these issues ever make out the door ?
Team Owner
Joined: Mar 2012
Posts: 49,429
Likes: 3,935
From: Best Island in the U.S.
St. Jude Donor '12 thru '17
Constantly badmouthing GM and the C7 when you don't even own one is hilarious.
Thread Starter
Burning Brakes
Joined: Jul 2015
Posts: 920
Likes: 87
I've owned one for over a year and 7,000 miles. It's been to the dealer for two oil changes and the fuel filler recall. Zero issues. Over 70,000 C7s have been sold. There will be some issues with any car from any manufacturer. Thinking an anonymous internet chat forum has any statistical relationship to defect rate is to know nothing about forums or statistics.
Constantly badmouthing GM and the C7 when you don't even own one is hilarious.
Constantly badmouthing GM and the C7 when you don't even own one is hilarious.
By the way ... in case you missed it .. I asked a question regarding the steps that may or may not exist ... regarding Q.C.
Additionally, thank you for the explanation of statistics.
Team Owner
Joined: Mar 2012
Posts: 49,429
Likes: 3,935
From: Best Island in the U.S.
St. Jude Donor '12 thru '17
I'm sure GM has formal, rigorous, documented QA and QC programs (they're two different things) that are proprietary and not available to the public.
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Advanced
Joined: May 2015
Posts: 80
Likes: 5
From: Gorham NH
Scratching my head on what this thread is about. I've owned a 2015 stingray and currently own a 2016 Z06. Both cars were perfect. I took museum delivery of the Z06, which includes a factory tour. I was completely blown away by the level of detail the factory takes on these cars. I guess haters are going to hate. Not me. GM got it right on these cars.
Race Director
Joined: Oct 2011
Posts: 15,067
Likes: 1,613
From: Holly Springs NC
St. Jude Donor '16-'17,'22,'24
bbcb, if you're buying a vehicle (or refrigerator, stereo, TV or any other manufactured goods) and you're buying from a manufacturer who relies on the QC department to detect defects then you're already buying from a firm that has a high failure rate in the field.
Quality must be designed into the product by the engineers, then purchasing must ensure only reliable vendors that adhere to the parts design documents provide the parts. That's followed by production assembling the parts according to the design into the finished product. QC may have detection stations along the way including incoming inspection however to expect a Quality department to be able to inspect a complex piece of equipment such as a car and detect the myriad of possible defects is unrealistic. Engineering combined with the support departments and production build quality into the car, not QC detecting it in.
Unfortunately, in the US, this concept is not always understood.
Racer
Joined: Jul 2015
Posts: 391
Likes: 37
From: Maryland
As a Quality Professional I couldn't let this one go.
bbcb, if you're buying a vehicle (or refrigerator, stereo, TV or any other manufactured goods) and you're buying from a manufacturer who relies on the QC department to detect defects then you're already buying from a firm that has a high failure rate in the field.
Quality must be designed into the product by the engineers, then purchasing must ensure only reliable vendors that adhere to the parts design documents provide the parts. That's followed by production assembling the parts according to the design into the finished product. QC may have detection stations along the way including incoming inspection however to expect a Quality department to be able to inspect a complex piece of equipment such as a car and detect the myriad of possible defects is unrealistic. Engineering combined with the support departments and production build quality into the car, not QC detecting it in.
Unfortunately, in the US, this concept is not always understood.
bbcb, if you're buying a vehicle (or refrigerator, stereo, TV or any other manufactured goods) and you're buying from a manufacturer who relies on the QC department to detect defects then you're already buying from a firm that has a high failure rate in the field.
Quality must be designed into the product by the engineers, then purchasing must ensure only reliable vendors that adhere to the parts design documents provide the parts. That's followed by production assembling the parts according to the design into the finished product. QC may have detection stations along the way including incoming inspection however to expect a Quality department to be able to inspect a complex piece of equipment such as a car and detect the myriad of possible defects is unrealistic. Engineering combined with the support departments and production build quality into the car, not QC detecting it in.
Unfortunately, in the US, this concept is not always understood.
Safety Car
Joined: Dec 2007
Posts: 4,070
Likes: 162
From: Coralville Iowa
As a Quality Professional I couldn't let this one go.
bbcb, if you're buying a vehicle (or refrigerator, stereo, TV or any other manufactured goods) and you're buying from a manufacturer who relies on the QC department to detect defects then you're already buying from a firm that has a high failure rate in the field.
Quality must be designed into the product by the engineers, then purchasing must ensure only reliable vendors that adhere to the parts design documents provide the parts. That's followed by production assembling the parts according to the design into the finished product. QC may have detection stations along the way including incoming inspection however to expect a Quality department to be able to inspect a complex piece of equipment such as a car and detect the myriad of possible defects is unrealistic. Engineering combined with the support departments and production build quality into the car, not QC detecting it in.
Unfortunately, in the US, this concept is not always understood.
bbcb, if you're buying a vehicle (or refrigerator, stereo, TV or any other manufactured goods) and you're buying from a manufacturer who relies on the QC department to detect defects then you're already buying from a firm that has a high failure rate in the field.
Quality must be designed into the product by the engineers, then purchasing must ensure only reliable vendors that adhere to the parts design documents provide the parts. That's followed by production assembling the parts according to the design into the finished product. QC may have detection stations along the way including incoming inspection however to expect a Quality department to be able to inspect a complex piece of equipment such as a car and detect the myriad of possible defects is unrealistic. Engineering combined with the support departments and production build quality into the car, not QC detecting it in.
Unfortunately, in the US, this concept is not always understood.
Melting Slicks
Joined: Jul 2006
Posts: 2,090
Likes: 51
From: Georgetown TX
You guys are getting a bit rough with the OP here. I suspect he is referring to cosmetic issues like paint defects and body panel fitment. These are defects that should not get past a discerning eye, let alone a minor degree of QC inspection at Bowling Green. My car had to be wet sanded (twice) to even be presentable. Have not heard of any of this with KIA or Hyundai owners.
I have the same question: Exactly what type of QC standards and inspections are currently in place at the factory?????
I have the same question: Exactly what type of QC standards and inspections are currently in place at the factory?????
Thread Starter
Burning Brakes
Joined: Jul 2015
Posts: 920
Likes: 87
You guys are getting a bit rough with the OP here. I suspect he is referring to cosmetic issues like paint defects and body panel fitment. These are defects that should not get past a discerning eye, let alone a minor degree of QC inspection at Bowling Green. My car had to be wet sanded (twice) to even be presentable. Have not heard of any of this with KIA or Hyundai owners.
I have the same question: Exactly what type of QC standards and inspections are currently in place at the factory?????
I have the same question: Exactly what type of QC standards and inspections are currently in place at the factory?????
Then when you question how this can continue..you are deemed negative.
Burning Brakes
Joined: Mar 2015
Posts: 786
Likes: 78
From: DFW TX-Texas
It all depends on while your car was on the production line and at a particular point
Any of these things or a million other reasons could be why crappy quality control makes it through the production line.
- Was it smoke break time?
- Was X employee pissed off, working overtime, tired, or watching YouTube?
- Friday afternoon?
- Right before an equipment failure or malfunction?
- The last of a certain production run before parts were switched out to a new/different supplier?
- The employee working that spot on the line needed to take a dump real bad and was distracted?
- UFC 75 was being televised?
- GM forgot to conduct the weekly random drug test?
- Fred the line worker brought in a screwdriver disguised as a morning orange juice?
Any of these things or a million other reasons could be why crappy quality control makes it through the production line.