Gift from GM?
Melting Slicks
Joined: May 2004
Posts: 2,426
Likes: 285
From: West Barnstable MA
Got in contact with GM customer service and they are sending me the Welcome Packet.
Sent Customer Service the link to this thread and they stated that they will contact anyone on this thread who did not receive the welcome packet and remedy the situation.
Also, they are unsure as to why some people did not receive the packet.
Hopefully this is a closed issue.
Sent Customer Service the link to this thread and they stated that they will contact anyone on this thread who did not receive the welcome packet and remedy the situation.
Also, they are unsure as to why some people did not receive the packet.
Hopefully this is a closed issue.
Burning Brakes
Joined: Apr 2008
Posts: 1,007
Likes: 196
From: Sullivan Illinois
2025 C5 of the Year Finalist - Modified
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2022 C7 of the Year Finalist - Modified
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2019 C5 of Year Finalist (performance mods)
2017 C5 of the Year Finalist
[/QUOTE]
I received this same thing today. I bought my 2016 Z51 back in Sept.
Le Mans Master
Joined: Jul 2015
Posts: 6,223
Likes: 1,700
From: Northern California
St. Jude Donor '15
It's a history of the Corvette book, a letter saying thanks, and an invitation to Spring Mountain. Honestly the box it came in is nicer than the book.
Last edited by Rooster OG; Jan 29, 2016 at 11:23 PM.
Instructor
Joined: Oct 2015
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From: Los Angeles CA
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Racer
Joined: Jul 2015
Posts: 391
Likes: 37
From: Maryland
Welcome packet
I have spoken to both GM customer service and my dealership but neither could tell me why I did not receive my welcome packet. The dealership told me to call CS and CS said they were not sure what I should get.
Le Mans Master
Joined: Jul 2015
Posts: 6,223
Likes: 1,700
From: Northern California
St. Jude Donor '15
Administrator
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CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '26
NCM Lifetime Member
NCM Sinkhole Donor
Posting the following on behalf of Chevy Customer Care:
I see that some customers have received the Welcome Kit, but they are expecting something additional.
In an effort to avoid copying and pasting the same statement to multiple customers, I was hoping you could post this statement on my behalf at the top of this thread.
“Hello All,
I apologize if some of you have not yet received your Welcome Kit. Buying a new vehicle is certainly an exciting time, and we want these Welcome Kits to add to your excitement!
After reviewing this thread, I thought it would be helpful to clarify the contents of this Welcome Kit. Customers who purchase a 2014, 2015, or 2016 Corvette Stingray will receive a personalized letter, along with a leather sleeve made of actual Corvette Stingray seat leather. It can be used as a mini tablet cover or holder for glove box documents. Please keep in mind that this leather may not match the interior leather of the owner’s vehicle.
Inside the sleeve is an exclusive collector’s edition book that gives a look behind the vehicle’s creation, direct from the designers and engineers who created it. Other ownership perks include a special performance driving school offer and a one-year membership to the National Corvette Museum.
I hope this helps to clear things up, but if anyone still believes they have not yet received this kit, please feel free to reach out to Chevy Cust Svc in a private message.
All the best,
Corey K.
Chevrolet Customer Care”
In an effort to avoid copying and pasting the same statement to multiple customers, I was hoping you could post this statement on my behalf at the top of this thread.
“Hello All,
I apologize if some of you have not yet received your Welcome Kit. Buying a new vehicle is certainly an exciting time, and we want these Welcome Kits to add to your excitement!
After reviewing this thread, I thought it would be helpful to clarify the contents of this Welcome Kit. Customers who purchase a 2014, 2015, or 2016 Corvette Stingray will receive a personalized letter, along with a leather sleeve made of actual Corvette Stingray seat leather. It can be used as a mini tablet cover or holder for glove box documents. Please keep in mind that this leather may not match the interior leather of the owner’s vehicle.
Inside the sleeve is an exclusive collector’s edition book that gives a look behind the vehicle’s creation, direct from the designers and engineers who created it. Other ownership perks include a special performance driving school offer and a one-year membership to the National Corvette Museum.
I hope this helps to clear things up, but if anyone still believes they have not yet received this kit, please feel free to reach out to Chevy Cust Svc in a private message.
All the best,
Corey K.
Chevrolet Customer Care”
Drifting
Joined: Jun 2015
Posts: 1,574
Likes: 554
Since the email from CS above indicates its for Stingray owners, perhaps they do not send one to Z06 purchasers?
Burning Brakes
Joined: Apr 2008
Posts: 1,007
Likes: 196
From: Sullivan Illinois
2025 C5 of the Year Finalist - Modified
2023 C7 of the Year Finalist - Modified
2022 C7 of the Year Finalist - Modified
2022 C5 of the Year Finalist - Modified
2019 C5 of Year Finalist (performance mods)
2017 C5 of the Year Finalist
What I received was a nice jester, but not worth the postage to send it. Just my 2 cents.
Thread Starter
Le Mans Master
Joined: Sep 2012
Posts: 7,146
Likes: 1,940
From: Hagerstown MD
St. Jude Donor '15-'16,'18
I'm on the phone now with Customer Service. Guy is totally clueless. Now on hold while he checks with someone. I gave him Corey K.'s name as the author of the message in the post above. Anyone have any other suggestions?
On hold for 10 minutes. Guy came back and said Chevrolet Marketing handles this issue. He tried to transfer me but I got cut off. Typical customer service.
Anyone have a better number to call than the Chevrolet Customer Service number?
On hold for 10 minutes. Guy came back and said Chevrolet Marketing handles this issue. He tried to transfer me but I got cut off. Typical customer service.
Anyone have a better number to call than the Chevrolet Customer Service number?
Last edited by rmorin1249; Feb 4, 2016 at 01:02 PM.