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Cracked Windshield - replaced, pic

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Old Dec 21, 2016 | 08:09 AM
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Default Cracked Windshield - replaced, pic

Greetings,

My C7 (Shark Gray, Z51) has a crack on the passenger side front windshield near the top (please see pic below). It appears as if the crack is either on the inside or "in the middle" of the glass. It has not protruded through to the outside. In other words, you can run your fingernail over the crack and NOT detect anything. The crack cannot be felt from the inside because of the padding near the top.

Went to the dealer last week and it was agreed that it was a manufacturing or installation problem and will be replaced. They ordered a new windshield and it should be replaced within a week or so.

Other than that...a great car to drive...love every second.

Semper Fi
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Old Dec 21, 2016 | 08:23 AM
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Good luck on getting your windshield in a week. I've had one on order for my 2015 coupe, since October 3, 2016. It's still not here.
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Old Dec 21, 2016 | 08:26 AM
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^^^^^^^ a complaint letter to GM CEO ??
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Old Dec 21, 2016 | 09:27 AM
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Had my windshield replaced on my C7 Z06 a few weeks ago. The dealer ordered it and it took less than 3 weeks to get it in.
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Old Dec 21, 2016 | 10:55 AM
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Originally Posted by 767guy
^^^^^^^ a complaint letter to GM CEO ??
Have read posts about the letter working.
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Old Dec 21, 2016 | 12:36 PM
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Make sure you look at the HUD afterwards. There have been some threads on faulty windshields resulting on the HUD being blury.
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Old Dec 21, 2016 | 01:16 PM
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Strange, my son bought a Shark gray Z51. The windshield was cracked exactly in the same place and way!!?? They had it replaced with in a week.
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Old Dec 21, 2016 | 05:49 PM
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Originally Posted by Maxpowers
Make sure you look at the HUD afterwards. There have been some threads on faulty windshields resulting on the HUD being blury.
Maxpowers,

No HUD on my C7...

Semper Fi
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Old Dec 21, 2016 | 05:50 PM
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Originally Posted by Tom/99
Good luck on getting your windshield in a week. I've had one on order for my 2015 coupe, since October 3, 2016. It's still not here.
Tom,

Oh my...since Oct? That's not acceptable.

The service department said a week...will let you know.

Semper Fi
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Old Dec 21, 2016 | 05:51 PM
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Originally Posted by cwing85b
Strange, my son bought a Shark gray Z51. The windshield was cracked exactly in the same place and way!!?? They had it replaced with in a week.
Must have something to do with the color? Strange indeed.

Semper Fi
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Old Dec 21, 2016 | 06:10 PM
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Originally Posted by cwing85b
Strange, my son bought a Shark gray Z51. The windshield was cracked exactly in the same place and way!!?? They had it replaced with in a week.
Apparently this is not that uncommon of a problem. Hopefully mine stays crack free.
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Old Dec 23, 2016 | 03:30 PM
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Had the same exact issue, but the crack was on the driver's side. GM refused to change the windshield for 2 reasons:

1. They claimed it was a chip crack (even though there was no external damage)
2. Windshield was no longer under warranty (1 year coverage only!!!)

Eventually they folded after numerous complaints.
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Old Dec 23, 2016 | 03:36 PM
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Good luck, I have the same problem. Going on third replacement due to defective glass.
BE SURE you look through the glass keeping an eye out for blurry/ distorted in your line of sight.
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Old Dec 23, 2016 | 03:49 PM
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Originally Posted by Hamed
Had the same exact issue, but the crack was on the driver's side. GM refused to change the windshield for 2 reasons:

1. They claimed it was a chip crack (even though there was no external damage)
2. Windshield was no longer under warranty (1 year coverage only!!!)

Eventually they folded after numerous complaints.
Excellent, love hearing a happy ending.

Exactly when did this happen? '14?
C7 has had a delamination issue w/ some cars since first '14s.
Supplier issue? Probably. [confused2]

FWIW C7 members here reported replacement done under warranty when it happened, no questions asked.
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Old Dec 27, 2016 | 09:46 PM
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Greetings fellow members,

Tomorrow I go in to the dealership for a new windshield. Almost one week before complaint and replacement.

Oorah and Semper Fi.
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Old Dec 27, 2016 | 10:45 PM
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I had the same problem with my '14, only in a different spot. The local dealership had a lot of questions and worked with GM to get it replaced. Dealership and GM both stepped up to fix the problem and did a nice job on the replacement, the HUD is sharp and crisp!
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Old Dec 28, 2016 | 01:43 AM
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Is the gap over the A-pillar always this big?
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