Hi everyone. Here's my quick story. I'm wondering if anyone has any other tips for what I should do.

I purchased a new 2016 Corvette in September 2016. Since then, it's been in for service for 34 days at two dealerships. Issues are/were a distorted rear-view mirror that was replaced, broken radio and DIC that were replaced, a leaking driver window, then a leaking passenger window, horrible squeaks from the driver seat, a rattle in the dashboard, and a squeak/rattle from the rear end.

It was in for service in November at my purchasing dealership. I had a ton of issues with them (see my other thread), but they replaced the radio.

I took it to another dealership in December. They fixed the driver window leak, but the seat and dashboard noises continued. Since then, it developed a bad squeak coming from the trunk area. I took it back to the dealership last week. It was there 11 days. They replaced seals for the passenger leak issue and tightened a spring in the seat, which, as of now, has stopped the squeak. They made some adjustments and said that fixed the dashboard and rear noises. I got the car home last night and it's still squeaking/creaking!

I had opened a case with Chevy while the car was still there, but they said it was all done and ready to be picked up. I've been calling back and getting the runaround regarding my case. I called the number listed here http://www.gm.com/lemon-law.html and was connected to a level 1 advisor...they weren't helpful at all. So I emailed the address there as well. I haven't heard anything yet.

I'm ready to return the car under Michigan Lemon Laws but I can't even talk to someone at GM that's willing to hear me out. They just keep saying go back to the dealership. Does anyone have any advice? I'm at wit's end. I just want a quality car that doesn't sound like a junker.

 

Most "lemon-laws" pertain to multiple attempts (usually 3) to resolve the same problem or x number of days out of service during a defined period of time. It sounds like the latter may apply to you but you need to verify that under Michigan law.

If you find that you do have a case, and you decide to go that route, send a registered letter to GM advising of them of your intent to file a lemon-law claim. That will get their attention.

This is also the type of situation where hiring an attorney would be helpful. The fees should be minimal for such a simple claim, and there are attorneys that handle these types of claims all the time. If you have a legitimate claim under Michigan law, usually all it takes is the first letter from an attorney to get the process rolling.

 

Look here...

http://www.michigan.gov/ag/0,4534,7-...2777--,00.html

 

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There you go, complete w/ contact info. It appears you do have a case.

 

Thank you, I've read that a few times. I filled out the BBB form yesterday. Haven't heard back yet. I'm going to call them to update them in case that helps.

 

First off, sorry to hear you are having problems w/ your new Corvette. It certainly is understandable you feeling the way you do w/ a new car purchase.

I suggest you check the "Yellow Pages" for a lawyer that handles lemon law claims. Most will listen to your problem and advise you if proceeding forward with a claim is possible. If they think you have a case, most charge a very small fee to start the proceeding. If you win and settle, the lawyer gets the big payday at the end from the car company. If you lose, you play nothing.

The Lemon Law guys do this exclusively and know which cases are win-able or not. So even if you may not meet all the criteria to win now, they will advise you how to proceed w/ the dealerships and the company going forward so your car is either fixed to your satisfaction or you have a history for a win-able lemon law case.

Trying to resolve this on your own is an effort in futility. You'll likely be treated nicely by all the CS corporate operatives, but ultimately, its going to be you and the dealership. Without a knowledgeable advocate guiding you, the process will likely wear you out to a point of giving up (which is what they hope you do).

Just my $.02.......................

 

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The above is generally good advice. I've handled it myself without a lemon law attorney, but it definitely makes things a whole lot easier. The manufacturer should eat any legal fees associated w/ the process.

It's not a big pay-day for the attorney either, but the process is so simple for them, they really don't have to spend much time resolving a solid, open and shut case. The manufacturers usually surrender quickly under such circumstances.

 

I'm pretty-much going to agree with Mr. Foosh, except to say that IMHO a few rattles and squeaks in a sports car don't qualify it as a lemon.

Not trying to minimize your complaints, because they are real and upsetting to you, I get that. I've been through the lemon process with BMW, and it isn't quite so easy, at least not here in NC.

But I'm not a lawyer and you should never trust advice you receive on the Internet.

 

Agreed, which is why it's always a good idea to do a consultation w/ an attorney who specializes in these matters. He/she probably won't be interested in your case, if based upon their experience, it's not a solid case.

 

I just washed my car and now both windows leak... This is unreal.

 

Sounds like one of your battery disconnects messed up the window indexing. It's simple to reset, but I don't have the procedure memorized or my manual handy at the moment.

Consult your owner's manual.

 

Here's the procedure. With the window up roll it down while keeping pressure on switch. Then pull the switch up to roll the window up, hold the switch up for a few seconds after the window stops. EZPZ.

OP, I hope you get this situation resolved to your satisfaction.

 

If I were in your shoes, the first thing I would do is write GM and tell them that if the issues are not corrected to your satisfaction, you are going to contact the Attorney Generals office in your state. And make sure EVERYTHING is well documented.

 

Thank you. I did that and I'm still having this issue. The trim must be installed incorrectly.

 

I have a case open with a "GM Business Resolution Center" person and he knows this is a lemon law issue. After two weeks, he told me I need to take the car back to the dealership AGAIN. I told him they've had 34 days to make things right and haven't, but he insisted they need to fix the car.

I contacted the AG yesterday. I'm not sure if I'll hear anything from them. I don't know what else I should do. I went through all of my service paperwork yesterday and everything is there and in order. 34 days in service since September....

 

Stop wasting your time with the hacks at GM. I doubt if anyone there cares about your situation.
File under the lemon law through the BBB or contact a lemon law attorney.

 

Why wasn't the lemon law brought up at the Bash with Tadge, he knows how many cars were bought back and recycled to the used market.

 

Try the Better Business Bureau, we had a 1985 corvette and went through BBB and GM bought the car back from us.

 

Maybe because they are trying to keep the bash upbeat? Why would he know how many are bought back under lemon law?

Michael

 

I went through BBB last yr and GM brought back my 16 stingray. Give BBB a little time they will get back with you. Good luck.