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Is this normal?

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Old Aug 31, 2017 | 04:18 PM
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Default Is this normal?

2016 C7 3LT Stingray Vert.

My carpet is super thin on both the passengers and drivers side. It looks almost like it is worn out, or missing some of the nap, fibers, or whatever you call it. I bought the car used with 7700 miles on it, so I find it hard to believe it's wear. Does everyones carpet look like this, or do I have a warranty claim?

Thanks!
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Old Aug 31, 2017 | 04:57 PM
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Well I doubt it left the factory that way so it "could" be a warranty claim but they could say it's a wear item and deny it. Won't hurt to try.
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Old Aug 31, 2017 | 05:08 PM
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Originally Posted by 2K14C7
Well I doubt it left the factory that way so it "could" be a warranty claim but they could say it's a wear item and deny it. Won't hurt to try.
Thanks. So It's safe to say yours doesn't look like this? What's odd is that it's under the mats. Here's the passenger side.
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Old Aug 31, 2017 | 05:16 PM
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My '16 doesn't look like that Dan. Like our friend above said, it won't hurt to take it to the dealer.
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Old Aug 31, 2017 | 05:21 PM
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Thanks Fellas. Just wanted to be sure before I got the "Normal Condition, Could Not Duplicate Customer Concern" comment on my service ticket...
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Old Aug 31, 2017 | 05:23 PM
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If they give you that crap, go take them to C7's on their lot and pull the floor mats out.
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Old Aug 31, 2017 | 05:23 PM
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Mine was that way brand new. Took it back to the dealer. They showed me several new ones exactly the same way. The offered to replace it but said they couldn't guarantee they could make it fit as snugly as the factory install.
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Old Aug 31, 2017 | 05:33 PM
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My 17 Z06 is the same way on the passenger side. The carpet reminds me a lot of the C1 carpets. Definitely has no plush to it.
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Old Aug 31, 2017 | 06:05 PM
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Yeah not the best quality unfortunately. Just buy some nice Lloyds Mats to put over it and you'll probably will forget all about it.
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Old Aug 31, 2017 | 06:17 PM
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Hmmmm, so some C7's do have the same issue. I wasn't really looking forward to having my seats pulled to replace the carpet, and like boofus1 said, it'll like not be a "factory" fit once they were done. Frankly, the only time I see it is when I pull the mats to detail the car. I'll probably leave it alone for now...
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Old Aug 31, 2017 | 07:00 PM
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I think the carpet is one of the places they shaved a few pounds and a few dollars; since it covers much of the surface of the car a small change in its characteristics makes a difference overall.

Like others said hide it under a quality mat
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Old Aug 31, 2017 | 07:09 PM
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My 17 Z06 looks exactly like on both sides. GM took cheap carpet and made it even more cheap.
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Old Aug 31, 2017 | 07:28 PM
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Lloyds Mats
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Old Aug 31, 2017 | 07:50 PM
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Originally Posted by boofus1
Mine was that way brand new. Took it back to the dealer. They showed me several new ones exactly the same way. The offered to replace it but said they couldn't guarantee they could make it fit as snugly as the factory install.
Translated:
We hope that if we show you enough other C7s with the same problem you might think it's normal. Then if that doesn't work we're going to scare you into thinking that we can't fix it properly.
All in the hopes that you just walk away and don't ask us to fix it at all.
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Old Aug 31, 2017 | 08:21 PM
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Originally Posted by RedC7AZ
Translated:
We hope that if we show you enough other C7s with the same problem you might think it's normal. Then if that doesn't work we're going to scare you into thinking that we can't fix it properly.
All in the hopes that you just walk away and don't ask us to fix it at all.
You are the voice of reason. Sad, but perhaps, true.

My '14 with 75,000 miles looks virtually pristine, as far as wear in those area goes, on both sides.

The pics of those cars with threadbare carpet are sad, and a horrible testament to GM's QC and Customer Service.
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Old Aug 31, 2017 | 08:25 PM
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Originally Posted by owc6
You are the voice of reason. Sad, but perhaps, true.

My '14 with 75,000 miles looks virtually pristine, as far as wear in those area goes, on both sides.

The pics of those cars with threadbare carpet are sad, and a horrible testament to GM's QC and Customer Service.
It is kinda sad, but it's still a great car. 100% better build quality than my C4 was. The really sad part is I'm afraid to take it to the dealer for fear that they'll make it worse, or break something else. I suspect I'm not alone in this either...
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Old Aug 31, 2017 | 08:39 PM
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You can always take it in and have them order the replacement parts (while keeping your car to drive). When the parts come in, then inspect them, and make the call whether you want them to go ahead and replace.

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Old Aug 31, 2017 | 09:56 PM
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Originally Posted by owc6
You can always take it in and have them order the replacement parts (while keeping your car to drive). When the parts come in, then inspect them, and make the call whether you want them to go ahead and replace.
Good thinking!
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Old Aug 31, 2017 | 10:45 PM
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I can't believe (well maybe I can) that BG would install some carpet that looked that bad and was obviously defective. No way would I live with that. Seeing one was bad enough but to have several others report the same situation is inexcusable. The more I see paint issues and things like this I'm sure not regretting buying an early '14 that has only been to the dealer for oil changes and one air bag recall.
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Old Sep 1, 2017 | 01:27 AM
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Originally Posted by RedC7AZ
Translated:
We hope that if we show you enough other C7s with the same problem you might think it's normal. Then if that doesn't work we're going to scare you into thinking that we can't fix it properly.
All in the hopes that you just walk away and don't ask us to fix it at all.
Originally Posted by owc6
You can always take it in and have them order the replacement parts (while keeping your car to drive). When the parts come in, then inspect them, and make the call whether you want them to go ahead and replace.
I agree with both...

Mine is a 2016 C7 3LT with 16305 miles so it's very close to yours and my carpet looks okay except a little bit mashed down from the mat (and some dirt ).



-Mickey

Last edited by MickP; Sep 1, 2017 at 01:28 AM.
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