Another Screw Up By Discount Tire - But With A Happy Ending
07-12-2018, 01:30 PM
#1
Instructor
Thread Starter
Another Screw Up By Discount Tire - But With A Happy Ending
Received a text that my car (2019 Grand Sport with 2,000 miles) had low air pressure on the left rear. Went out to look and sure enough, a screw right in the middle of the tire. Called discount tire, told them what car it was and if they had the proper equipment to repair. Was assured they did, was told they work on new corvettes all the time, so I made an appointment. Arrived for my appointment, and was greeted by a different guy than who I made the appointment with. We went out and looked at the car, and again, I asked him if they had the proper equipment to handle this. His response was yes, we work on Corvettes, Porsche and Fisker cars all the time.
They pulled the car in, remove the wheel, took the tire off..mind you, Im watching the whole time. As soon as the guy got the tire off he stopped and went and got the guy who had written up the service over, then he grabbed a manager, and next thing I know, there are six people standing around looking at my wheel. Immediately I knew they had screwed something up. The service writer came to the waiting room and ask me to come out into the shop, and sure enough, not only a huge scratch on the wheel, but some nicks along the edges. I immediately lost it, I don't remember what choice words I used, but it was enough that the workers in the area stopped what they were doing. I then said to the service writer, what about all of the corvettes, porsche and fiskers you work on, do you do that to their wheels too? His only response was that they could have the wheel refinished. I firmly stated NO, that I wanted a new wheel, that he needed to file a claim. He immediately picked up the phone and started making phone calls. Few minutes later he came back, told me that he had ordered a new wheel from the local dealership and it would be here in a week.
So in the end, everything did work out, new wheel went on without a scratch.
They pulled the car in, remove the wheel, took the tire off..mind you, Im watching the whole time. As soon as the guy got the tire off he stopped and went and got the guy who had written up the service over, then he grabbed a manager, and next thing I know, there are six people standing around looking at my wheel. Immediately I knew they had screwed something up. The service writer came to the waiting room and ask me to come out into the shop, and sure enough, not only a huge scratch on the wheel, but some nicks along the edges. I immediately lost it, I don't remember what choice words I used, but it was enough that the workers in the area stopped what they were doing. I then said to the service writer, what about all of the corvettes, porsche and fiskers you work on, do you do that to their wheels too? His only response was that they could have the wheel refinished. I firmly stated NO, that I wanted a new wheel, that he needed to file a claim. He immediately picked up the phone and started making phone calls. Few minutes later he came back, told me that he had ordered a new wheel from the local dealership and it would be here in a week.
So in the end, everything did work out, new wheel went on without a scratch.
07-12-2018, 01:42 PM
#2
Road Forece Balance?
Did you have them road force balance the wheel and tire?
Received a text that my car (2019 Grand Sport with 2,000 miles) had low air pressure on the left rear. Went out to look and sure enough, a screw right in the middle of the tire. Called discount tire, told them what car it was and if they had the proper equipment to repair. Was assured they did, was told they work on new corvettes all the time, so I made an appointment. Arrived for my appointment, and was greeted by a different guy than who I made the appointment with. We went out and looked at the car, and again, I asked him if they had the proper equipment to handle this. His response was yes, we work on Corvettes, Porsche and Fisker cars all the time.
They pulled the car in, remove the wheel, took the tire off..mind you, Im watching the whole time. As soon as the guy got the tire off he stopped and went and got the guy who had written up the service over, then he grabbed a manager, and next thing I know, there are six people standing around looking at my wheel. Immediately I knew they had screwed something up. The service writer came to the waiting room and ask me to come out into the shop, and sure enough, not only a huge scratch on the wheel, but some nicks along the edges. I immediately lost it, I don't remember what choice words I used, but it was enough that the workers in the area stopped what they were doing. I then said to the service writer, what about all of the corvettes, porsche and fiskers you work on, do you do that to their wheels too? His only response was that they could have the wheel refinished. I firmly stated NO, that I wanted a new wheel, that he needed to file a claim. He immediately picked up the phone and started making phone calls. Few minutes later he came back, told me that he had ordered a new wheel from the local dealership and it would be here in a week.
So in the end, everything did work out, new wheel went on without a scratch.
They pulled the car in, remove the wheel, took the tire off..mind you, Im watching the whole time. As soon as the guy got the tire off he stopped and went and got the guy who had written up the service over, then he grabbed a manager, and next thing I know, there are six people standing around looking at my wheel. Immediately I knew they had screwed something up. The service writer came to the waiting room and ask me to come out into the shop, and sure enough, not only a huge scratch on the wheel, but some nicks along the edges. I immediately lost it, I don't remember what choice words I used, but it was enough that the workers in the area stopped what they were doing. I then said to the service writer, what about all of the corvettes, porsche and fiskers you work on, do you do that to their wheels too? His only response was that they could have the wheel refinished. I firmly stated NO, that I wanted a new wheel, that he needed to file a claim. He immediately picked up the phone and started making phone calls. Few minutes later he came back, told me that he had ordered a new wheel from the local dealership and it would be here in a week.
So in the end, everything did work out, new wheel went on without a scratch.
07-12-2018, 03:48 PM
#3
Instructor
Thread Starter
07-12-2018, 03:54 PM
#4
Melting Slicks
Glad it worked out for you. I had my wife's XT5 at DT for a screw puncture on Tuesday and I was careful to check for any rim damage before I left the shop. Fortunately all was OK. I realize those wheels aren't as challenging, but can be messed up as well. Not taking DT's side, but I wonder how much longer they and other shops will continue to honor damage issues or will revert to a "not responsible" clause on the work order? If not that route, they may establish a premium price on certain sizes to somewhat cover themselves. These larger wheels/tires certainly require specialty equipment which is expensive and even then the stiff runflats are a bear to work with. I had a DT manager mount some on my '05 Vette and he struggled but was extremely careful.
07-12-2018, 09:21 PM
#5
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While they should have been more careful when working on your wheel, at least they fessed up to the damage and ordered you a new wheel. I've been to shops that won't take any responsibility for wheel damage - and immediately left.