GM Process
Thread Starter
Burning Brakes
Joined: Oct 2010
Posts: 1,147
Likes: 79
From: El Paso Texas
GM Process
What's the forums take on this?
I received this Email reply from an organization. I do not intend to name them as it doesn't appear to be of any fault of their own.
"There is still no stock on the part to try a third time. They closed our case as for the part doesn't match your VIN so they won't support it.
I received this Email reply from an organization. I do not intend to name them as it doesn't appear to be of any fault of their own.
"There is still no stock on the part to try a third time. They closed our case as for the part doesn't match your VIN so they won't support it.
We either wait in line, or have to cancel.
There is no DEALER in the US or anywhere within GM that can get this for you any faster. Your call, just let us know!"
Name omitted "has tried everything up to this point to help. "
There is no DEALER in the US or anywhere within GM that can get this for you any faster. Your call, just let us know!"
Name omitted "has tried everything up to this point to help. "
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,801
From: Charlotte, NC (formerly Endicott, NY)
Sounds like GM has a shortage of parts and any parts that become available will be allocated to cars that need them based on their build configuration. If your car wasn't built with this part then you won't get any help from GM to expedite delivery to you as you don't really need it while there are others that need it.
Bill
Bill
Melting Slicks
Joined: Jun 2005
Posts: 2,663
Likes: 994
From: Rock Hill SC (Charlotte NC Area)
2022 C8 of the Year Finalist - Modified
2022 C7 of the Year Finalist - Unmodified
To the OP, what kind of part are we talking about? Something that keeps the car from being driven?
Thread Starter
Burning Brakes
Joined: Oct 2010
Posts: 1,147
Likes: 79
From: El Paso Texas
It’s not an operational part, it a beatification item. The point was that the firm ordered it once and shipped to me. Instead of the item being Kalahari, it was Adrenaline Red. The part number on the box was for Kalahari. Item was returned and a new part reordered. Before shipping to me the firm checked item. Red, not Kalahari. A total of three tries. This indicates s larger issue than availability, but a mislabeling issue, leading to an inventory issue. Dumping it off because my VIN doesn’t have Kalahari instead of delving deeper seems to take the lazy way out. I didn’t clearly state it all in OP.
Last edited by Thompyt; Aug 10, 2018 at 03:10 PM.
Melting Slicks
Joined: Jun 2005
Posts: 2,663
Likes: 994
From: Rock Hill SC (Charlotte NC Area)
2022 C8 of the Year Finalist - Modified
2022 C7 of the Year Finalist - Unmodified
It’s not an operational part, it a beatification item. The point was that the firm ordered it once and shipped to me. Instead of the item being Kalahari, it was Adrenaline Red. The part number on the box was for Kalahari. Item was returned and a new part reordered. Before shipping to me the firm checked item. Red, not Kalahari. A total of three tries. This indicates s larger issue than availability, but a mislabeling issue, leading to an inventory issue. Dumping it off because my VIN doesn’t have Kalahari instead of delving deeper seems to take the lazy way out. I didn’t clearly state it all in OP.
In the absence of an OEM part, have you thought of maybe checking with a forum vendor like APSIS? I've only bought some carbon fiber parts from them, but I believe they offer matching leather interior parts as well. Not sure how prices compare, but it might be better than waiting on an indefinite GM parts shortage.
Race Director
Joined: Mar 2001
Posts: 19,948
Likes: 6,751
From: Bonneville Salt Flats
Is it something you can have covered? Or, simply wait long enough (whatever that might be) for it to get sorted at GM and try again. If you have the correct part number documented, simply order from a dealer periodically and open the correctly numbered box at the counter when it is handed to you, with the staff watching. Btw, I've never needed a VIN to order anything as long as I was paying... the operative part was ME paying.
Last edited by Avanti; Aug 10, 2018 at 06:28 PM.
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Melting Slicks
Joined: Aug 2016
Posts: 2,761
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From: MOUNTAIN HOME Arkansas
Look up this definition please, I'm so BAD-sorry.
Le Mans Master
Joined: Sep 2013
Posts: 6,192
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From: near the thumb in the mitten
If this was not the case; go by local GM dealer to order part. Expediting part may require Repair Order. GMSPO has some resources for dealers related to back ordered parts. "Cars in shop" parts orders take priority over counter sales. Some accessories can be "ship direct" GMSPO doesn't stock inventory so you are at the mercy of the supplier. You could discuss situation with Chevrolet customer assistance. If it's a situation where GM is not going to release a new part. Thr correct part that is wrong color maybe able to be "dyed" to correct color. In the old days most interior trim was paint or dye to match. Good Luck.