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Not a nice dealership!

Old 10-09-2018, 09:58 AM
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Anthony s
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Default Not a nice dealership!

I was told by the service department of Robert Chevrolet in Hicksville, NY to go back to the dealer I bought the car from if I had any possible warranty items. First time for me. Iíve brought other cars there without a question to do regular & warranty repairs. I purchased a 2019 grandsport out of state. I am concern about the paint on the barrels of the chrome rims didnít look right. Just wanted them to look. They made jokes and said sorry. Has anyone experienced this?
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Old 10-09-2018, 10:07 AM
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Sadly it does happen. Take it as a sign to use a different dealer for any repair work you need done, not just on the Vette. And you might want to let the GM of the dealership know about your experience. Most dealerships have some form of feedback system that you can post to to share your thoughts.
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Old 10-09-2018, 10:17 AM
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Originally Posted by Anthony s View Post
I was told by the service department of Robert Chevrolet in Hicksville, NY to go back to the dealer I bought the car from if I had any possible warranty items. First time for me. Iíve brought other cars there without a question to do regular & warranty repairs. I purchased a 2019 grandsport out of state. I am concern about the paint on the barrels of the chrome rims didnít look right. Just wanted them to look. They made jokes and said sorry. Has anyone experienced this?

Call GM and tell them about your experience and see what they say.
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Old 10-09-2018, 10:20 AM
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Maybe Robert Chevrolet does not have a corvette tech on board as a result of not selling any vettes and does not want to get involved with servicing vettes. Regardless they could have handled the situation in a much better manner.
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Old 10-09-2018, 10:54 AM
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Hi,

Try Huntington Chevrolet. First question to me when I brought in the car was "Did you buy the car from us?" (I purchased from Kerbeck). My first thought was "uh-oh", then then they proceeded to treat me really well.
Let us know how it works out - we need to vote with our feet and $$ when it comes to dealers.

Regards,
J
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Old 10-09-2018, 01:32 PM
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" They made jokes..."

Care to share any?
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Old 10-09-2018, 01:41 PM
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I bought a 2004 form Kerbeck. My local dealer would not service the car. They sued Kerbeck around the same time because we are close to Carlisle and Kerbeck was at the show selling cars in the "local territory".
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Old 10-09-2018, 01:44 PM
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Originally Posted by Anthony s View Post
I was told by the service department of Robert Chevrolet in Hicksville, NY to go back to the dealer I bought the car from if I had any possible warranty items. First time for me. Iíve brought other cars there without a question to do regular & warranty repairs. I purchased a 2019 grandsport out of state. I am concern about the paint on the barrels of the chrome rims didnít look right. Just wanted them to look. They made jokes and said sorry. Has anyone experienced this?
Many years ago I went through the exact same scenario. I contacted GM who in turn contacted the chevy dealer. The dealer totally denied saying that and basically called me the liar. Came down to he said she said and no results.
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Old 10-09-2018, 01:48 PM
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I am lucky here in Tucson. We have 2 dealers within 5 miles of each other. They both want your business and both give great service.
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Old 10-09-2018, 02:35 PM
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That's a poor business plan. I thought service is where dealerships actually make most of their money.
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Old 10-09-2018, 02:39 PM
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Originally Posted by kennyjames21 View Post
Call GM and tell them about your experience and see what they say.
In all reality, what would you expect GM to do about it? Each dealer holds a Sales & Service Agreement that represents a very sizable investment. The process to cancel such an agreement by the manufacturer is very complex and governed by both State and Federal Laws. It certainly will not happen because the dealer refused service to a random Corvette owner. The legal procedures would be epic.

As a dealer, I did not condone refusing service. You gain nothing by doing so. On the other hand I have done it. You run into extremely obnoxious owners, customers with unreasonable demands, and customers who want to walk through your store telling everyone how they got a better price somewhere else and bought it there all the while waiting for their car to be serviced. As a customer, I would certainly not want my vehicle worked on by someone the factory had to convince to do so.
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Old 10-09-2018, 02:55 PM
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Sometimes for different reasons, local dealers cannot sell me a Corvette, although I always try them first. The reasons are varied, but the last new one I bought was simply because they did not have enough allocation and I wanted to order my new car. Their lead time was 13 weeks compared 6 weeks, which I got in Richardson, about a 1.5 hour drive away.The dealer in Richardson has a high allocation because they sell a lot of Corvettes. Both of the dealers offered to allowed me use supplier pricing, but I did not want to go Vetteless during the summer. My local dealer has welcomed my service business so far. They are a sponsor of our Corvette Club so I really wanted to buy from them.

Last edited by crawfish333; 10-10-2018 at 01:20 PM.
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Old 10-09-2018, 03:14 PM
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Time to personally make an appointment to talk with whomever actually runs the place... and, if you want to have fun with it, bring your lawyer with you to the meeting. Trust me on this one, hehehe.
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Old 10-09-2018, 03:21 PM
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Originally Posted by Avanti View Post
Time to personally make an appointment to talk with whomever actually runs the place... and, if you want to have fun with it, bring your lawyer with you to the meeting. Trust me on this one, hehehe.
So you really think you are going to intimidate the dealer by bringing an attorney? These are guys with multi-million dollar investments and an attorney on retainer. Sure... you will leave him quaking in his boots!
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Old 10-09-2018, 03:36 PM
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In this day, you not only still have choices (of dealers, as some recommended above) you can also "rate" this dealer on dealerrater.com. And yelp, and other places, too. As to contacting GM directly, it's a waste of your time----they'll use a series of "platitudes" to string you along, and do little. If you hear a phrase similar to this, you'll know you've wasted your minutes in a lifetime: "dealers are not directly controlled by us; they're independently-owned."
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Old 10-09-2018, 03:43 PM
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Wow, you've bought cars from them, and they won't service a GM car that you didn't. What a load of crap. Like the others have said, talk with the GM of the dealership, and ask him/her if that is their philosophy also. However if it were me, whatever answer I got I would let the GM know I wouldn't let them work on it anyway after the Service Writer acted like a dick. And as "AORoads" advised it would be a good idea to tell everyone what happened by way of reviews on the sites he mentioned.

I also a lucky one in that regard. Two dealership close, and both said they would be happy to help my in anyway.

Last edited by Rebel Yell; 10-09-2018 at 03:45 PM.
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Old 10-09-2018, 03:44 PM
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Chalk it up to experience and move on.
No sense staying frustrated and upset when in the end there is little that can be done to remedy the situation.
GM will do nothing for you.
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Old 10-09-2018, 03:54 PM
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There was someone from New York on here awhile ago with the same problem. Maybe it's a New York "thing"...I would find another dealer for all my business.
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Old 10-09-2018, 03:54 PM
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Originally Posted by JALLEN4 View Post
So you really think you are going to intimidate the dealer by bringing an attorney? These are guys with multi-million dollar investments and a law firm on retainer. Sure... you will leave him quaking in his boots!
fixed
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Old 10-09-2018, 04:14 PM
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HorsePower Junkie
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Hi Anthony s,

Who at Robert Chevrolet in Hicksville, New York, was it that said to you the dealership will not work on your Corvette that is currently under warranty?

Was it a service writer?
Was it the Service Manager?Was it the dealership Operations Manager?
Was it the General Manager over the whole dealership?


.
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