Anthony s

Vetteman Jack

kennyjames21

Call GM and tell them about your experience and see what they say.

Corgidog1

Maybe Robert Chevrolet does not have a corvette tech on board as a result of not selling any vettes and does not want to get involved with servicing vettes. Regardless they could have handled the situation in a much better manner.

jbenderl

Hi,

Try Huntington Chevrolet. First question to me when I brought in the car was "Did you buy the car from us?" (I purchased from Kerbeck). My first thought was "uh-oh", then then they proceeded to treat me really well.
Let us know how it works out - we need to vote with our feet and $$ when it comes to dealers.

Regards,
J

WelderGuy

" They made jokes..."

Care to share any?

proexpert

I bought a 2004 form Kerbeck. My local dealer would not service the car. They sued Kerbeck around the same time because we are close to Carlisle and Kerbeck was at the show selling cars in the "local territory".

jimtreber

Many years ago I went through the exact same scenario. I contacted GM who in turn contacted the chevy dealer. The dealer totally denied saying that and basically called me the liar. Came down to he said she said and no results.

50th year

I am lucky here in Tucson. We have 2 dealers within 5 miles of each other. They both want your business and both give great service.

roy817

That's a poor business plan. I thought service is where dealerships actually make most of their money.

JALLEN4

In all reality, what would you expect GM to do about it? Each dealer holds a Sales & Service Agreement that represents a very sizable investment. The process to cancel such an agreement by the manufacturer is very complex and governed by both State and Federal Laws. It certainly will not happen because the dealer refused service to a random Corvette owner. The legal procedures would be epic.

As a dealer, I did not condone refusing service. You gain nothing by doing so. On the other hand I have done it. You run into extremely obnoxious owners, customers with unreasonable demands, and customers who want to walk through your store telling everyone how they got a better price somewhere else and bought it there all the while waiting for their car to be serviced. As a customer, I would certainly not want my vehicle worked on by someone the factory had to convince to do so.

crawfish333

Sometimes for different reasons, local dealers cannot sell me a Corvette, although I always try them first. The reasons are varied, but the last new one I bought was simply because they did not have enough allocation and I wanted to order my new car. Their lead time was 13 weeks compared 6 weeks, which I got in Richardson, about a 1.5 hour drive away.The dealer in Richardson has a high allocation because they sell a lot of Corvettes. Both of the dealers offered to allowed me use supplier pricing, but I did not want to go Vetteless during the summer. My local dealer has welcomed my service business so far. They are a sponsor of our Corvette Club so I really wanted to buy from them.

Avanti

Time to personally make an appointment to talk with whomever actually runs the place... and, if you want to have fun with it, bring your lawyer with you to the meeting. Trust me on this one, hehehe.

JALLEN4

So you really think you are going to intimidate the dealer by bringing an attorney? These are guys with multi-million dollar investments and an attorney on retainer. Sure... you will leave him quaking in his boots!

AORoads

In this day, you not only still have choices (of dealers, as some recommended above) you can also "rate" this dealer on dealerrater.com. And yelp, and other places, too. As to contacting GM directly, it's a waste of your time----they'll use a series of "platitudes" to string you along, and do little. If you hear a phrase similar to this, you'll know you've wasted your minutes in a lifetime: "dealers are not directly controlled by us; they're independently-owned."

Rebel Yell

Wow, you've bought cars from them, and they won't service a GM car that you didn't. What a load of crap. Like the others have said, talk with the GM of the dealership, and ask him/her if that is their philosophy also. However if it were me, whatever answer I got I would let the GM know I wouldn't let them work on it anyway after the Service Writer acted like a dick. And as "AORoads" advised it would be a good idea to tell everyone what happened by way of reviews on the sites he mentioned.

I also a lucky one in that regard. Two dealership close, and both said they would be happy to help my in anyway.

Mr. Wonderful

Chalk it up to experience and move on.
No sense staying frustrated and upset when in the end there is little that can be done to remedy the situation.
GM will do nothing for you.

dyoung

There was someone from New York on here awhile ago with the same problem. Maybe it's a New York "thing"...I would find another dealer for all my business.

redzone

fixed

HorsePower Junkie

Hi Anthony s,

Who at Robert Chevrolet in Hicksville, New York, was it that said to you the dealership will not work on your Corvette that is currently under warranty?

Was it a service writer?
Was it the Service Manager?Was it the dealership Operations Manager?
Was it the General Manager over the whole dealership?


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