Many here report finding such AFTER getting home, often a week or more later! There simply is NO substitute for a GOOD, careful pre-signing inspection (with good lighting).

Sorry about your situation, though, of course.

 

What are we looking at? Where is this damage?

 

Here is a zoomed out view so you can see what part of the door upholstery it is on

 

The damage is those two little tears in the upholstery that will become larger tears

 

 

I discovered I had about 3 stitches in the convertible top that had pulled apart either originally or after a few thousand miles. A quick top replacement fixed that problem.

 

The only reason I posted it here is to see if anyone else had damage in the same location possibly caused by the seat belt buckle or something like that. Something that I may not be aware of that could cause this damage. I'm going to bring it back to the dealership but I doubt they will do anything about it. But thought I would check here first.

 

 

I'm going to bring it to them today and see what they say about it. Will post the outcome!

 

It would be unusual they wouldn't replace that part. That is what the B2B 3/36 is for.

Bill

 

I took it back to my dealer DeNooyer Chevrolet in Albany New York yesterday and showed the service manager. He said they have a person that repairs their damage like mine and he would set me up with an appointment next week and they would pay for the repair. He assured me I wouldn't be able to tell there was any damage there at all after they repair it. It would be nice to have it replaced however this was their offer to me. I'll find out if there is any warranty on the repair in case I have a problem with it in the future. Is anyone here familiar with the process they use to repair door upholstery? Has anyone had it done before?

 

If they saw it before delivery, they would have repaired it and you would have never noticed it. The leather in these cars are very soft and scratch easily. I have had some areas in mine repaired and it came out great.

 

They should replace the panel or at least have their mobile upholstery repair/touch-up guy repair it. Either way issue will be resolved.
I would bring it to their attention ASAP.

 

They are going to have their mobile upholstery repair guy repair it.

 

I have had similar interior repairs done on hundreds of used cars. If the repairman knows what he is doing you will be satisfied and will not have future problems with the repair. A very common process in the business.

 

There's no substitution for getting a new panel from the factory. It's an expensive part ( ask me how I know). That's why they are gonna attempt to " fix" it.

I would thoroughly inspect their fix and then if it's not to your liking, tell them you want the door panel replaced. They don't come in separate pieces so you need the whole thing. Best of luck.

 

If he's good, you won't even be able to see the repair. I've had a C6 repaired that way. The repair was still unnoticeable 6 years later when I traded it for my C7. Myself I would rather try that first before some screwball started taking the door apart. Good luck.

 

I use two and both do amazing work, never know the damage was there.

 

More people are weighing in on this than one would have thought. The majority say the repair will be great and from experience I know it will be if the repair man has any abilities at all. Some insist there should be a new part ordered. Personally I agree with those who would not want the door disassembled but that is another story.

More pertinent, this is not a warranty matter as some would assume. Warranty covers manufacturer's defects and looking at the pictures, this would appear to have been damaged. Damage is not covered under warranty. When a dealer replaces a door panel like this, he has to declare what the defect is. In most cases, GM is going to call for this part to be returned to them and in turn they will return the part to the supplier and ask for a refund if the part were to truly be defective. Should it be determined the fault was damage, not a defect, they will charge the dealer back for the part and the labor to make the repair and he is out a sizable amount of money.

When the dealer receives a car off the truck, he has a limited amount of time to inspect the vehicle for damage or any missing parts. If no damage is found or no damage was noted by the trucker, the dealer signs off on the vehicle. When the car is delivered to the consumer, normally there is another inspection by both the dealer and the customer. In this case, evidently no one saw the damage and away the car went only to be returned later when it was found. The dealer should be congratulated for stepping up immediately when the customer presented the problem. He would have been within his rights to have disavowed the problem and said it must have happened after delivery. In reality, no one really knows. I can assure you though, this is still not a warranty claim and the dealer will be paying out of his own pocket for the repair, as a good dealer would.

Just goes to prove there are dealers making these kinds of calls daily where the customer really doesn't know.