robert miller

I agree but again here if you have a corvette get the car to a dealership that sells a ton of corvettes, These other dealer that only sales the amount that they have to take from GM most of the dealerships dont know 1/4 of the stuff that they need to know. Plus the dealership has to pay for the service guy go to a GM school for the vette, that I was told cost them about 25,k I do know from having a new vette at diff times for over 30 years now big diff's in dealerships that sells more then 3 are 4 per year & 40 plus per year.. A good vette dealership will take care of a vette owner. Robert

lcbiiimd

Update: tomorrow we will be starting week 3 of this process. My service advisor notified me that they are "still putting together some parts but we don't exactly have an estimated time, it could be a week or two to complete the repair". I had no idea that a transmission repair was such a complicated process in the era where items can be ordered in from anywhere in the world and be at your doorstep in 24-48 hours. I have a hard time imaging that it takes weeks for the transmission factory to assemble a transmission. On the bright side, if I get my car back around Christmas, it will be like a really nice gift. Also, any idea on service work on powertrain (this is covered BTW per my advisor), does the 100k/5year reset from the completion of the transmission work if there was another transmission issue or is the warranty on the repair for a shorter time? I have the sinking feeling based on the experience so far that I may find out...

Quick99

Sorry to read about your transmission issues, your dealer should have sent the car to a dedicated transmission repair shop as soon as they took the car in for repair.
It seems that this dealer treated you and your car as something that they did not really want to deal with. Give them a pick up to service that its done but Corvette's are out side of their competence level..

Hope the rebuild goes well, and thanks for alerting the rest of us 2014/A6 owners to the issues...

23/C8Z

^^^^ you would have still been covered anyway. 5yr 60k mile powertrain warranty?

May 2014 in service =
May 15 - 1yr
May 16 - 2yr
May 17 - 3yr
May 18 - 4yr
MAY 19 - 5yr

And from what i understand all GM Dealer repairs are covered for 1yr 12k miles unless still covered under the existing warranty. the warranty does NOT reset

lcbiiimd

So this morning I get a call from the service advisor covering for my advisor telling me that the work on my corvette was about done and I could expect to get my car later today.

I thought that odd given what I had been told a couple of days ago... but hey, good news!

So this afternoon he calls back to tell me he made a mistake, it was the other corvette that was done and they still cannot tell me how long my rebuild is going to take.

If there is any way this can get more half *** please let me know, and if anyone is aware of a competent Chevrolet dealer in the Tulsa area I would love to know about it because it isn't this one...

cowboy casey

they got run out down here in Lawton, thank god Classic bought them out, that dealer sucks in so many ways.. We now have a GREAT dealership and they take care of me every single time... loaner car and same day service on everything so far...

David Standley is also a great dealership in OKC, I know its a drive but it's worth the drive... I don't know if they give loaner cars but you can ask...

lcbiiimd

One month update...

Had to call dealership again as no one had contacted me this week to update me on progress.
My service advisor was not there.
One of his associates pulled up my ticket and told me, "yeah, the transmission with the smoked clutch...parts are ordered...warranty went through...our transmission guy is really busy and is working on several cars...let me ask him and I'll get back to you."
I've heard nothing since and the dealer is now closed.
I'm so excited to see the C8 (I'd be pretty excited to see my C7 for that matter), but this service experience keeps making me think that the new 911 keeps looking better and better.

Jim Barker

Clear back in the C5 days at the yearly bash I asked one of the factory people if training was any way a consideration of Corvette and this was there answer. The turn over on Mechanics at these garages is too high to invest in training. When they are good at their job they leave to start their own shop. We are putting our efforts into a car that is supposed to be trouble free for 100k. Do not know if this still holds today, but the results of this thinking sure shows today!

Judging by the run around you are getting and that a clogged filter caused it shows me their expertise. Something else going bad is what plugged the filter. Hope with all the red flags causing concern that it somehow works out for you!

You would be better off talking with the transmission man than those service writers or manager for that matter in most shops

Dave80C3

When the C7 first came out there were several requirements a dealer had to meet to be able to order and sell a corvette. Previous corvette sales, a salesman who had been to C7 sales training and a mechanic who had been to C7 mechanics training.

Knoxville area had 5 chevy dealers who sold corvettes through 2013. Only two dealers could take order and sell 2014 corvettes. Both those dealers had salemen and mechanics who had the training, and had much higher corvette sales. I know one of the Knoxville dealers has a corvette specialist who goes to sales training each year. Their corvette mechanic does also.

DALE#3

What a Dealer NIGHTMARE.Finally maybe encouraging news..Oop's Wrong Car..
Useless,Comes to Mind.
Hopefully the Parts guy got the car right?
What really Sucks your at their Mercy for a competent Fix.
If a Dealer can't Service they shouldn't Sell.Period!
Make Sure you leave them the Survey they Earned

lcbiiimd

I suspect that their survey is going to "get lost in the mail" on the way to my house.

DALE#3

Very True!I would like to know,Where the Hell is all the True Negative Ones? I think us (Suckers)Customers have to right to know your Service Dept Sucks Fat Ones (could be Bananas)..Before a Slimy Wrench turns on My Car...
No Excuse,NONE

lcbiiimd

We're now having a "TACK" case and the story is that there is a pump cover that "is not in stock anywhere" and it has to be built (they don't know when it will be ready) and that is what is holding up the process. The service advisor claims that they requested to GM to put in a new transmission and GM "has refused it" and is making them repair it they way they proscribe it since it is warranty work. So they cannot tell me when this part becomes available or when the repair will be complete. More excuses. Car in their shop over a month now. Utterly astounding.

NSC5

The very tarnished silver lining in this cloud is that your vehicle warranty is being slightly extended on a day per day basis while it is out of service awaiting warranty repair completion. And start a case with GM customer service, it may not get your vehicle back any more quickly but these sometimes result in an additional cash incentive on your next purchase. The last one I received was $1,000 which I used for my 2014 Cadillac ATS purchase after the selling dealer took 4 attempts to properly replace the recalled OnStar module for my 2008 CTS. I bought the 2014 from a different dealer.

From the Chevrolet warranty booklet (but this part is standard boilerplate for all GM lines):

"Time Extensions : The New
Vehicle Limited Warranty will be
extended one day for each day
beyond the first 24 hour period in
which your vehicle is at an
authorized dealer facility for
warranty service. You may be asked
to show the repair orders to verify
the period of time the warranty is to
be extended. Your extension rights
may vary depending on state law.?

lcbiiimd

Thanks for the reply. I sent an email about this to GM customer service. Hopefully I'll hear back. It just strains credulity that the repair is being held up by a part that is unavailable for a transmission that is in thousands of cars.

lcbiiimd

Now 6 weeks since I brought my car into the dealership to address the sudden transmission failure detailed before.

On the good advice of some fellow form members I contacted GMs customer service via email last week (12/4) and got a reply that they would have a senior advisor contact me in 2 business days to see how they could assist me further.

So, yesterday, one week later (or 5 business days later) I called them to see what the status of my ticket was and I spoke to a lady who told me that there is a part that we're waiting on to repair the vehicle and that they have no idea when the part was going to arrive, so sorry. But she did say that she would send me to the "senior advisor" who could help me out, and transferred me. Got his message box and I left my contact information.

So today, he actually calls me back. Right out of the gate he says, "we are waiting for that part and no one knows when it's going to come in so we cannot say when your car is going to be ready."
The exact same thing the dealer and the first person I spoke with said word for word.
Almost like they are reading the same thing on the computer screens they are looking at and no new or useful information whatsoever is given.

So I ask why can't GM just replace the transmission since it is warranty work (because that is what the dealer told me, that if it were up to them, they'd replace the transmission but GM is not allowing it), and this "senior advisor" tells me that his department has nothing to do with that and he is there to help communicate between me and the dealer. So I ask him, what the point of contacting customer service if all I can get is the same useless information that I can get from the dealer and is there anyone else I can contact to see if there is another option besides having my car sit at the dealers ("but it's inside at least" - one of the gems my dealership told me the other day) and I get the answer that I could talk to GM headquarters if I would like, and he would get me their number. So I wait, and ask, what's the number and he says that he is "Googling the number." I told him that I could do that and while this situation isn't his fault directly, I felt that this call and this customer service and the entire situation remains unacceptable and utterly a waste of my time. He wished me a happy holiday and hung up.

There isn't a damn thing I can do about this I don't think but sit here and take it, and it pisses me off to no end. Am I being unreasonable here?

I was brought home from the hospital when I was born in a 1973 vette. I have always wanted a vette. I finally was able to pay cash to buy one in 2007 and it was a wonderful black C6 and then paid cash again to get my 2014 and have loved every minute of driving it, but I utterly hate this experience with this dealership and GM and I really feel at this point that they don't care at all about my 53,000 mile car that is sitting in the dealer with nothing done for 6 weeks and who knows how much longer.

How can I buy a C8 after this?

cowboy casey

Let's do something about this Start thinking outside of GM and there limited parts... Find out exactly what part they are waiting for and go get it and hand it to the tech...

I bet a transmission shop will have that part in stock probably right down the street from the dealership.. This place rebuilds them and you can pick one up today for 1500, so I know they have the part in stock.. https://www.facebook.com/DannahShayTransmissions/?rc=p They can also make it bulletproof

You could go crazzy and buy a used transmission for 700 https://www.ebay.com/itm/06-13-Corve...-/153126790318

Or you could pick up your transmission and take it to a shop and have them fix it... 6L80E trans are everywhere and rebuilt every day.... If it were me and I could afford it I would buy a bulletproof trans and drop it off and tell them to install it...

Hope this helps

cor28vettes

mary.barra@gm.com

Mike Campbell

Sorry to hear about the grief you're going thru with your A6. All I can say is I have a 2014 A6 and so far no issues. But when the C6 came out I sold my C5, a 6 spd. manual and ordered a 2006 Monterey Red coupe with the A6. Well I picked it up in January and then later I took part in a 4th of July parade. In the parade we went about 1 mph when we weren't stopped and I had 1500 miles on the car then. At the end of the parade the trans went. I managed to limp to the dealer, which was closed for the Holiday and leave it there. I got a call that Monday and they confirmed the trans went. I had the dubious honor of owning the first A6 to crap out in a Corvette! Well they replaced the trans and it's computer. What happened was the whole trans is held in place with a large snap ring. The ring was cracked and broke so everything shifted. Now I owned that car for 8 plus years and I ran it in the 1/4 mile in the Corvette Challenge at Englishtown N.J. and also several dozen more times at some other strips. Actually that car had over 250 runs at the drags without a single issue and 35K miles when I sold it. It had long trips to Maine, Florida, Bowling Green and Virginia. So my point is, it's a good trans but the dealership and the technician working on it means whether you have more grief for sure. Just saying and good luck with it.

John Micheal Henry

"Subscribed" I'm sorry that GM has not stepped up to replace the transmission. GM in my opinion needs to restructure all their service departments/facilities. If GM doesn't have the defective part and will have to tool up to make it, it's not a cost effective solution. It's not fair to make a customer wait (6+ weeks now) for a part not available. GM needs to replace the transmission now.