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My story about bent/cracked wheels and the solution

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My story about bent/cracked wheels and the solution

Old 01-11-2019, 11:54 AM
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jenfioreally
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Default My story about bent/cracked wheels and the solution




As some of you know, I have a 2019 Grand Sport and have had the bent/cracked wheel plague.
At about 700 miles the two front wheels bent... they were on order for 13 weeks before they were delivered. The dealership said they changed part #s and that was the holdup. But then I was also told that GM changed vendors so maybe GM knows there is an issue and tried a different vendor...
In the meantime while I was waiting on those two wheels the back passenger wheel cracked. Then dealership warranteed it because it was in the seam. So, I read on here to send Mary Barra an email so I did. In a few days I got a call from GM executive resolution DEPT. They opened a case and I was pushing for them to warranty the front ones too. I knew EXACTLY when it happened and there is no way those should have bent. I was going about 30mph and rolled over a small joint in the road.
At this point Iím starting to have second thoughts on owning this car. I mean if I canít drive it on NORMAL road conditions then itís not for me.
So GM is still in contact calling me daily to see if the wheels have come in. At 12 weeks I get the back one (which is the old vendor#) and 13 weeks my front ones come in.
GM offered us a ďwheel and tireĒ insurance plan and we accepted. I do believe the reason they wonít warranty them because that opens up a can of worms because GM KNOWS the wheels are problems.
So if you are having problems, CALL GM and push the issue.
Back to my timeline~
6 days after I get the front wheels I have a flat (ran over something and it gouged the tire) ironically the girl from GM calls while we are sitting on the side of the road.
Iím LIVID by this point! We sat for 3 hrs after the GM lady said she was forwarding us to roadside assistance. I ended up leaving my car at a business all weekend since it was Thanksgiving holiday. Iím thinking this is unbelievable, especially since this is my special ordered replacement car from a PREVIOUS GM ordeal on a 2016 z51.
So on the Monday after the holiday weekend I get it towed to the dealership and they racked it and guess what? I have 3 bent wheels!!! So this ďwheel and tireĒ insurance that GM has bought us was getting ready to see if it actually paid off. The dealership was clueless on how to file it so I got involved and was the mediator between the two.
They came through and paid the claims.
I got a new tire... one wheel repaired and two new wheels!
So if you have bent/cracked wheels call GM... push for them to take responsibility.
It can be done!
GM also gave us a $1000.00 accessory certificate Iím guessing for the hassle weíve gone through.

Ok so hereís where it gets GOOD!
A few on here told us to sever ourselves from this bent wheel issue.
So I began the search for Forged wheels (from reading on here thatís what we needed)
Gerry with CW4L has been great! Convincing my husband on why we needed to buy them after we had just gone through the nightmare and had new ones was not easy. I also had to convince him we needed the all season tires to go with new wheels. HANDS DOWN it has been the best decision weíve made!
I knew when these wheels arrived and I opened the box the quality SOLD ME!
Since I had hand washed the OEM and had been up and close to them I could tell the difference at first glance. My analogy is like comparing a DIAMOND to a CZ... Iím completely sold on them and now Iím wanting another set in a different finish. Lol you know how women love shoes.
So my OEM are sitting in the garage and will go back on the car if I trade or sell.
The car drives now like itís supposed to. No more tire hop... no more feeling like Iím jiggling side to side. The car actually feels grounded and not like riding on marbles. We got it out on the highway at 120 and it handles PERFECT! For the ones that like those summer tires... do yourself a favor and ditch them. They may be great for the track, but on daily driving they suck!!

Gerry... Thank you for everything youíve done and for answering every question weíve had.
I love love my car again and the ride is unbelievable!

This is what I went with ē~ē
Forgeline VX1 monoblock concave 19/20 in tinted brushed clear.

EDITED to add Pics the A/S tires with the sizes.

Last edited by jenfioreally; 01-11-2019 at 02:03 PM. Reason: To add something
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Old 01-11-2019, 11:56 AM
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Old 01-11-2019, 12:04 PM
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Originally Posted by jenfioreally View Post










Very nice looking wheel package.
Are those clear coated?
What about going with a 18 front and 19 rear with a taller sidewall A/S tire?
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Old 01-11-2019, 12:10 PM
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OP - great looking wheel package!!!! Thanks for the update, I've been following your thread. The whole ordeal was a BOS on GM's part. They need to stand up and take responsibility for a defective product.
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Old 01-11-2019, 12:16 PM
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Originally Posted by blade072 View Post
Very nice looking wheel package.
Are those clear coated?
What about going with a 18 front and 19 rear with a taller sidewall A/S tire?
Forgeline VX1 monoblock concave 19/20 in tinted brushed clear.

Yes clear coated!
I think the A/S tires come in your size... look at the pic and see if thatís the size you are looking for.
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Old 01-11-2019, 12:22 PM
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Originally Posted by jenfioreally View Post




Forgeline VX1 monoblock concave 19/20 in tinted brushed clear.

Yes clear coated!
I think the A/S tires come in your size... look at the pic and see if thatís the size you are looking for.
Thanks,
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Old 01-11-2019, 12:22 PM
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Originally Posted by kenownr View Post
OP - great looking wheel package!!!! Thanks for the update, I've been following your thread. The whole ordeal was a BOS on GM's part. They need to stand up and take responsibility for a defective product.
Thank you!
I totally agree they need to!
What makes me irate is I upgraded my OEM PACKAGE for chrome wheels at 4K+ and then I had to turn around and purchase 7K+ for new wheels and rubber because I drove 11,000 miles on bent wheels and my tires were worn out.
SO 1000.00 accessory credit is chump change and they should be ashamed of themself for thinking that is even equivalent.
BUT, on a good note I would have probably never purchased the forged wheels and Iím sold now.
Lol GM needs to provide the option of disposable wheels for the ones who donít want their crap on special orders.
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Old 01-11-2019, 12:26 PM
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Very Nice. I like the tasteful design, looks almost factory design.
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Old 01-11-2019, 12:39 PM
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Congrats Jen!!
They look awesome....
Agree, Gerry knows his stuff! Couldn't be happier with my new VX1R's....and like you said, the difference between summer tires and the new A/S3's is beyond comprehension. Actually wasn't skiddish driving in the rain today in Tour Mode....
Again, CONGRATS, great looking GS!
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Old 01-11-2019, 01:38 PM
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Wow Jen, those look great. I'm glad to hear your bent wheel ordeal is finally over, and you can now enjoy the car.

BTW does the wheel, and tire insurance cover the new wheels? Knowing about the bent wheel debacle concerning the GS's I bought that insurance when I bought our GS, but as usual I haven't checked all of the fine print.

Thanks,
Jim
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Old 01-11-2019, 01:57 PM
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Your story was articulate and informative.
Well done, OP.

(You have inspired me to join this forum).

Please note; You have an immaculate black GS.

Many thanks,

Rayland
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Old 01-11-2019, 02:07 PM
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Originally Posted by Rebel Yell View Post
Wow Jen, those look great. I'm glad to hear your bent wheel ordeal is finally over, and you can now enjoy the car.

BTW does the wheel, and tire insurance cover the new wheels? Knowing about the bent wheel debacle concerning the GS's I bought that insurance when I bought our GS, but as usual I haven't checked all of the fine print.

Thanks,
Jim
I have not checked yet!
I was waiting til everything was cleared with the OEM before I asked.
I would think the tires would be... but believe me I will find out as soon as the water is clear.
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Old 01-11-2019, 02:08 PM
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Originally Posted by GTRSOLO View Post
Very Nice. I like the tasteful design, looks almost factory design.
Thanks!
I love the contrast... but, I may have to get some darker ones for fun!
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Old 01-11-2019, 02:13 PM
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Originally Posted by Rayland View Post
Your story was articulate and informative.
Well done, OP.

(You have inspired me to join this forum).

Please note; You have an immaculate black GS.

Many thanks,

Rayland
Thank you! I have told my story in person so much that I honestly could right a book on my love hate relationship with GM.
Welcome to the forum... join in on the fun!
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Old 01-11-2019, 02:26 PM
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Originally Posted by jenfioreally View Post











Great pictures. I'm ready to try the all season tires...
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Old 01-11-2019, 02:33 PM
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Originally Posted by Bigfoot16 View Post
Great pictures. I'm ready to try the all season tires...
I seriously wish I could have gotten the ride difference on dash cam.
I do have a video but I donít think it shows the vibration on the bent wheels or summer tires.
Now Iím curious and gonna go see if you can tell. 🤷🏼*♀️
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Old 01-11-2019, 02:43 PM
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Iím trying to upload a video to show on a fairly smooth road you can tell the car squirrelly from the summer tires.
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Old 01-11-2019, 02:54 PM
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Old 01-11-2019, 03:45 PM
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Great looking new wheels.
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Old 01-11-2019, 04:58 PM
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Can't do much better than buying Forgelines and Gerry is the man. Your wheels look great, nice choice.
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