Another case of dealership incompetence
#1
Racer
Thread Starter
Another case of dealership incompetence
Two months ago I had my oil changed at one of the larger dealerships in the area (Tomball, Tx.). It didn't' go well as the service tech tried to tell me they didn't use Mobil 1, they used Dexos oil and that Dexos was what was installed at the factory. We finally got that straight (or did we really?) and on my way home a wrench fell out from under my car.
Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.
It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.
Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.
It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.
Popular Reply
01-20-2019, 02:45 PM
Safety Car
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
#2
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St. Jude Donor '11-'12-'13, '16-'17-'18
I thought Mobil 1 *IS* "Dexos oil" (Dexos is a certification not an actual oil)
#3
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St. Jude Donor'15
Sorry to hear, Tommy. Is there no other Chevy dealership close?
#4
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Why is it when a dealer screws up the thread starter is afraid to use the dealers actual name? I have always wondered why. If they actually did mess up a job let everyone else know so they do not go there.
#5
Safety Car
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
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#6
Racer
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thompstl1 (01-20-2019)
#7
I can’t even begin to tell you how incompetent the dealers near me are!!! I do all my own wrenching now and when it’s too much for me I do my research and take it to a non dealer. I even have a yr warranty remaining but can’t stand the dealers so I said screw it and started modding. They won’t touch my car again.
Last edited by Gary barnes 1098; 01-20-2019 at 03:00 PM.
#8
Racer
Thread Starter
Parkway Chevrolet in Tomball, Tx.
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Vet Interested (01-20-2019)
#9
Racer
Thread Starter
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
#10
Racer
Thread Starter
#11
Racer
Best advice is to ask ANY dealer:
"Specificially, what type, brand, weight oil are you going to use?"
"What oil filter are you going to install?"
Then YOU make your decision if you want to use that dealer.
"Specificially, what type, brand, weight oil are you going to use?"
"What oil filter are you going to install?"
Then YOU make your decision if you want to use that dealer.
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tcinla (01-22-2019)
#13
Racer
Thread Starter
Mike,
I get your point and don't disagree with your assessment. The fact is though, I don't know what the wrong filter does and I shouldn't have to be worried about it.
I get your point and don't disagree with your assessment. The fact is though, I don't know what the wrong filter does and I shouldn't have to be worried about it.
Last edited by thompstl1; 01-20-2019 at 03:52 PM.
#14
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I see but when my dealer screwed me over I called them out by name for everyone to see. (Figured they deserve the credit good or bad). And when they refunded my money I also went back to the thread I started and gave them credit for making it right. Just makes it easier for anyone in the area to identify exactly where it happened.
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thompstl1 (01-20-2019)
#15
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Welcome to reality, such as it is, but most importantly, you seemed to have learned your lesson! Some never do.
#16
Exactly why I never used my free oil changes. I'll do it myself and have comfort knowing that it was done correctly. It's also therapeutic to spend some quality time with 'er.
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Rayland (01-21-2019)
#17
Team Owner
sorry,but,you guys get so wacked-out about the oil in your cars,,
I don't even see a real diff in the filters [just never use a fram-cardboard filter]
just drive the damned car,keep all records,and its under warranty
I don't even see a real diff in the filters [just never use a fram-cardboard filter]
just drive the damned car,keep all records,and its under warranty
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#18
Racer
Thread Starter
#20
Melting Slicks
Two months ago I had my oil changed at one of the larger dealerships in the area (Tomball, Tx.). It didn't' go well as the service tech tried to tell me they didn't use Mobil 1, they used Dexos oil and that Dexos was what was installed at the factory. We finally got that straight (or did we really?) and on my way home a wrench fell out from under my car.
Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.
It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.
Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.
It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.
That is unlivable they could not select the right filter. That one has way to low a by-pass pressure, which means on a LT1 at high rpm, the oil is not being filtered.
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
Installing the wrong oil filter is completely out of line when there are service bulletins saying not to use that filter. Show pure lack of care, and lack of knowledge. As for leaving a wrench, again, out of line and incompetence. He is not over reacting at all.
You go to a dealer expecting them to be trained to properly service your care with the correct parts. This was not jiffy lube who does every brands, make and model.
How do you know? There is a service bulletin that states not to use that filter. It states the filter by pass pressure is to low for the oil pressure in the LT1 engine. That means there is a very good chance the filter was by-passing and not filtering the oil. Odds are it was working as he probably was not running 5 and 6 thousand RPM. That said it is pure incompetence of the dealership.