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Another case of dealership incompetence

 
Old 01-20-2019, 03:03 PM
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thompstl1
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Default Another case of dealership incompetence

Two months ago I had my oil changed at one of the larger dealerships in the area (Tomball, Tx.). It didn't' go well as the service tech tried to tell me they didn't use Mobil 1, they used Dexos oil and that Dexos was what was installed at the factory. We finally got that straight (or did we really?) and on my way home a wrench fell out from under my car.

Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.

It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.

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Old 01-20-2019, 03:07 PM
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I thought Mobil 1 *IS* "Dexos oil" (Dexos is a certification not an actual oil)
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Old 01-20-2019, 03:34 PM
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Steven Bell
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Sorry to hear, Tommy. Is there no other Chevy dealership close?
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Old 01-20-2019, 03:37 PM
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Why is it when a dealer screws up the thread starter is afraid to use the dealers actual name? I have always wondered why. If they actually did mess up a job let everyone else know so they do not go there.
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Old 01-20-2019, 03:45 PM
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Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
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Old 01-20-2019, 03:48 PM
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Originally Posted by Vet Interested View Post
Why is it when a dealer screws up the thread starter is afraid to use the dealers actual name? I have always wondered why. If they actually did mess up a job let everyone else know so they do not go there.
The "Tomball, Tx." kind of narrows it down. However, his incrimination is against all dealers, so it doesn't really matter which one in this particular case.

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Old 01-20-2019, 03:59 PM
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I canít even begin to tell you how incompetent the dealers near me are!!! I do all my own wrenching now and when itís too much for me I do my research and take it to a non dealer. I even have a yr warranty remaining but canít stand the dealers so I said screw it and started modding. They wonít touch my car again.

Last edited by Gary barnes 1098; 01-20-2019 at 04:00 PM.
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Old 01-20-2019, 04:09 PM
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Parkway Chevrolet in Tomball, Tx.
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Old 01-20-2019, 04:11 PM
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Originally Posted by gliot1 View Post
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
You read the part about installing the wrong filter right? The WRONG filter! An OReilley's worker on his first day on the job can give you the proper filter for our cars.
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Old 01-20-2019, 04:15 PM
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Originally Posted by Steven Bell View Post
Sorry to hear, Tommy. Is there no other Chevy dealership close?
There is a dealer close by, but I went to the larger dealer about 30 minutes away hoping they'd have more experience with Corvettes. Apparently, I was wrong.
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Old 01-20-2019, 04:41 PM
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Best advice is to ask ANY dealer:
"Specificially, what type, brand, weight oil are you going to use?"
"What oil filter are you going to install?"
Then YOU make your decision if you want to use that dealer.
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Old 01-20-2019, 04:45 PM
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The oil filter did not harm anything. The car will be OK.
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Old 01-20-2019, 04:51 PM
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Originally Posted by MikeERWNC View Post
The oil filter did not harm anything. The car will be OK.
Mike,
I get your point and don't disagree with your assessment. The fact is though, I don't know what the wrong filter does and I shouldn't have to be worried about it.

Last edited by thompstl1; 01-20-2019 at 04:52 PM.
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Old 01-20-2019, 05:15 PM
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Originally Posted by LarryFL View Post
The "Tomball, Tx." kind of narrows it down. However, his incrimination is against all dealers, so it doesn't really matter which one in this particular case.
I see but when my dealer screwed me over I called them out by name for everyone to see. (Figured they deserve the credit good or bad). And when they refunded my money I also went back to the thread I started and gave them credit for making it right. Just makes it easier for anyone in the area to identify exactly where it happened.
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Old 01-20-2019, 06:32 PM
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Welcome to reality, such as it is, but most importantly, you seemed to have learned your lesson! Some never do.
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Old 01-20-2019, 06:42 PM
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Exactly why I never used my free oil changes. I'll do it myself and have comfort knowing that it was done correctly. It's also therapeutic to spend some quality time with 'er.
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Old 01-20-2019, 07:19 PM
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sorry,but,you guys get so wacked-out about the oil in your cars,,

I don't even see a real diff in the filters [just never use a fram-cardboard filter]

just drive the damned car,keep all records,and its under warranty
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Old 01-20-2019, 08:38 PM
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Originally Posted by dmaxx3500 View Post
sorry,but,you guys get so wacked-out about the oil in your cars,,

I don't even see a real diff in the filters [just never use a fram-cardboard filter]

just drive the damned car,keep all records,and its under warranty
So you read the part about the dealership installing the wrong filter, right? You're of the opinion that's nothing at all to concerned with... Geez, do you work at a Chevrolet dealership?
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Old 01-20-2019, 08:41 PM
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Originally Posted by dmaxx3500 View Post
sorry,but,you guys get so wacked-out about the oil in your cars,,

I don't even see a real diff in the filters [just never use a fram-cardboard filter]

just drive the damned car,keep all records,and its under warranty
When it happens to you, you will think otherwise.
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Old 01-21-2019, 06:29 AM
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Originally Posted by thompstl1 View Post
Two months ago I had my oil changed at one of the larger dealerships in the area (Tomball, Tx.). It didn't' go well as the service tech tried to tell me they didn't use Mobil 1, they used Dexos oil and that Dexos was what was installed at the factory. We finally got that straight (or did we really?) and on my way home a wrench fell out from under my car.

Here I am two months later and changing my own oil (for obvious reasons) and I find the dealership installed a PF48 filter rather than the PF64. The PF48's internal bypass pressure is significantly lower than the PF64's and there are even dealership bulletins available (if the dealership cared to read them) explaining why the PF 48 is NOT a substitute for the PF64.

It's beyond frustrating to me that we can't even (with confidence) count on our dealerships being even minimally competent for a simple oil change 100% of the time.
Wow, you would think they would know the brand and weight of Dexos 2 they are using. Chevy, specifically authorizes and reimburses the dealership for the use of Mobil 1.

That is unlivable they could not select the right filter. That one has way to low a by-pass pressure, which means on a LT1 at high rpm, the oil is not being filtered.

Originally Posted by gliot1 View Post
Mobil 1 is a Dexos oil but there are many other brands. Dexos as said above is an SAE certificatiion. It is illegal to require a certain brand of oil in any car as long as the oil meets cert. GM "reccommends" Mobil 1 per agreement with Mobil, but cannot void warranty or make you use it. Likewise your dealer can use any Dexos oil of the proper weight. Your dealer was not out of line. Likewise you could request Mobil 1 but they may charge you more. Leaving a wrench underhood.....I wont pass judgement as I have done it as well. I think on this whole thing you are overeacting a bit frankly.
True on the dealer can use any approved Dexos approved oil of the proper weight ratings. That said the manual recommends Mobil 1 and 99% of the dealers know that. I would be if they are not using Mobil 1, they are still submitting the paper work to GM to be reimbursed for it. They can not charge more for Mobil one, and this has been brought up many times. GM will and does remimburse for the use of mobil 1. Heck, my dealer even went so far as to use the new Dexos 2 Mobil 1 0-40 for me. Right now the 19 cars call for that weight and I believe Mobil 1 is about the only one with it.

Installing the wrong oil filter is completely out of line when there are service bulletins saying not to use that filter. Show pure lack of care, and lack of knowledge. As for leaving a wrench, again, out of line and incompetence. He is not over reacting at all.

You go to a dealer expecting them to be trained to properly service your care with the correct parts. This was not jiffy lube who does every brands, make and model.


Originally Posted by MikeERWNC View Post
The oil filter did not harm anything. The car will be OK.
How do you know? There is a service bulletin that states not to use that filter. It states the filter by pass pressure is to low for the oil pressure in the LT1 engine. That means there is a very good chance the filter was by-passing and not filtering the oil. Odds are it was working as he probably was not running 5 and 6 thousand RPM. That said it is pure incompetence of the dealership.
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