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Advanced
Joined: Jan 2019
Posts: 72
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Question
Hey everyone! Have a question for you all. I scheduled an appt for a tune on my Stingray for the 19 of August and gave a 200 deposit. Today found a Z06 I’m going to get this weeked and called the shop today and asked for a refund since I’m not going to have the Stingray anymore. Was told my deposit is non-refundable? I looked on the site and nowhere did I see mention of that. Is that normal?
Pro
Joined: Mar 2018
Posts: 724
Likes: 192
When you give a deposit to hold a time spot from a business it is usually non-refundable. The whole reason they make you place a deposit is for exactly your situation, someone that cancels on them and now they may not have a person to fill that time slot which cost them money. From your perspective it sucks but from theirs, they are running a business and time is money
Drifting
Joined: Oct 2005
Posts: 1,348
Likes: 708
From: Terrell North Carolina
Let them keep it, after you get the Z, that $200.00 will be a afterthought, be happy you found a Z before you you you wasted the money on a tune for the Stingray, & leave the Z stock, most likely it will be more car than you will be more than you will ever use. Be sure to go to Spring Mountain & get the most of your Z .
Burning Brakes
Joined: Jul 2014
Posts: 921
Likes: 345
I have a different take...
I would refuse payment to them. you gave them a great reason to cancel and plenty of notice. In addition they should have told you in advance non-refundable. Now, if you called them one day before because you changed your mind sorta of a different story.
I would refuse payment to them. you gave them a great reason to cancel and plenty of notice. In addition they should have told you in advance non-refundable. Now, if you called them one day before because you changed your mind sorta of a different story.
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Melting Slicks
Joined: Dec 2017
Posts: 2,012
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From: Central Commiefornia
Unless there is something written permitting the deposit's refund, the worst case is that the money is gone...
If they have other goodies you want, they're offering you half of a good deal and it becomes a relatively cheap lesson for future reference...
If they have other goodies you want, they're offering you half of a good deal and it becomes a relatively cheap lesson for future reference...
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If they told you it was non-refundable, it is within their rights to refuse a refund. It is a nice gesture that they offered you shop credit though.
Melting Slicks
Joined: Oct 2016
Posts: 2,873
Likes: 2,505
The default position of a deposit is non-refundable and any contrary notice would be that it is refundable. By placing a deposit, you are asking a business to take an action to your benefit. In this case, it was to reserve a specific time for your use and to not sell that time to another consumer. The consumer is naive to assume all deposits to be refundable. You are obligating the business and causing them to incur expense for which they are deserving of remuneration.
