Iro
Safety Car
Joined: Jul 2011
Posts: 4,496
Likes: 1,209
From: Phoenix, Arizona
She bought a new 2019 GS on the east coast, delivered from Bowling Green to Calif . Would not start ,was torn apart and she wanted a new vet. A couple of members here got into a pizzing match about who was right about something and the thread got locked . Over 55,000 views and 5,000 posts so I just figured everyone here new about it .
Last edited by Steve Garrett; Oct 22, 2019 at 08:18 PM. Reason: Merged Posts-please use the Multi-Quote button to make your response look like this.
Melting Slicks
Joined: Apr 2017
Posts: 3,081
Likes: 222
From: Rochester New York
I've had about 5 hours of sleep in last 2 days...I hope this reads coherently...
GM Executive Resolution team contacted me at beginning of month. Asked me what I wanted. They would try to make it happen. I said...I wanted a new car. First choice...get refund and place order for new car. If this was not possible then get replacement car. I told them I did not want the car that was torn apart and put back together.
Rep said they were in touch with both district managers said they would work something out. Couple weeks later they got in touch me me and told me they were authorizing a replacement car. For me to start looking for one. This was on a Thursday or Friday. I thought...this is not what I expected. I thought GM would do a search. So I'm kinda busy with my mom..dont have a lot of free time. But I spent the next 4 days scouring sites and dealership inventories. I'm getting frustrated because it's taking me forever to click on each car to see what wheels they have or the sticker to see if there are things that you cant filter like interior color etc. -I cant find an exact match. I can find ones close but with extra stuff. So I ask, what do you do in this case? Do I get the extra things for free?
I waited a week. No answer. I had already let go of my lawyer. At this point they were going to give me a new car. Lawyer would not get paid otherwise. Lawyer said I could only hope for extended warranty and cash settlement. Not new car.
Then I found out that C7s are still in production. So I said..hey, I want a new car.. add one to the list. Instead of 600 make it 601. Rep said I'll tell them. Week passes by...say sge will get in touch Tuesday. But that it will be around 12 my time… because of the time difference and they get off at 430. So I would never get a call after 1pm because of that.
Tuesday rolls around nothing. Thursday I email. Say is there any news? Get an email back, still reviewing your case, will get in touch with you on Tuesday.
I think maybe something is happening. I wait until Tuesday. 1 p.m. rolls around. 1:30 p.m. rolls around. Nothing. At about 2:15 I give up, knowing they are now closed. I decide to bathe my mom. I go get towels and set everything up..walk by my phone to see a missed call...and an email saying they called and no one answered. I immediately call back leave a message send an email. No call back.
Later I call courtesy delivery salesguy. Find out that the rep after she called me had called him. Why does she keep calling him? They have nothing to do with it. They should be calling MacMulkin or ME.
He tells me that the rep told him I wanted a new car. He said well his dealership cant do that. Again, I said why is GM even telling courtesy delivery dealership I want new car? They don't have anything to do with anything.
So courtesy delivery guy says you know what..i'm gonna call MacMulkin. Ask them if they can order you a new car. If anyone can they can. They have more clout and allocations then we do.I shrug and say okay. But I don't think you're going to get anywhere with them.
So he calls me back and he says he talked to the manager, who said we thought this was resolved a long time ago. They got their money and they didn't check on anything and they don't care. And then they said, no nobody can order more cars. Once again I'm thinking but GM can. Then they said, you know if it had been a couple of months ago, we could have done that. HELLO..it WAS a couple of months ago that I asked for a new car...sigh….
Then my guy said, well you have a car that's exactly like hers on your lot except it has chrome wheels. They said that GM has to buy my car back first...and they arent gonna do that. Huh? I thought GM said that they would give me a new car? MacMulkin was useless as usual. They don't care.
Then rep said that GM was offering an extended warranty if I kept the car I have. By now, I'm sooo frustrated. We are going round and round in circles.. it's been now almost a month since I've been dealing with GM Resolution team. And we're right back to where we started? 71 days later. If they were going to give me a new car...shouldn't the other one have been bought back by now?
I called GM resolution rep yesterday and left a message. Please call me today. I want to talk to you personally. Nothing.
So now does any consumer reporter feel like taking this on the news? Because I'm getting sick of this run around. And GM contacting a dealership that doesn't even have anything to do with the car. And discussing anything with them. What the heck? And I couldn't be any more disappointed in MacMulkin… who could literally could care less and have never called me to offer any solution or assistance or even find out what happened. And that's where we are at.
GM Executive Resolution team contacted me at beginning of month. Asked me what I wanted. They would try to make it happen. I said...I wanted a new car. First choice...get refund and place order for new car. If this was not possible then get replacement car. I told them I did not want the car that was torn apart and put back together.
Rep said they were in touch with both district managers said they would work something out. Couple weeks later they got in touch me me and told me they were authorizing a replacement car. For me to start looking for one. This was on a Thursday or Friday. I thought...this is not what I expected. I thought GM would do a search. So I'm kinda busy with my mom..dont have a lot of free time. But I spent the next 4 days scouring sites and dealership inventories. I'm getting frustrated because it's taking me forever to click on each car to see what wheels they have or the sticker to see if there are things that you cant filter like interior color etc. -I cant find an exact match. I can find ones close but with extra stuff. So I ask, what do you do in this case? Do I get the extra things for free?
I waited a week. No answer. I had already let go of my lawyer. At this point they were going to give me a new car. Lawyer would not get paid otherwise. Lawyer said I could only hope for extended warranty and cash settlement. Not new car.
Then I found out that C7s are still in production. So I said..hey, I want a new car.. add one to the list. Instead of 600 make it 601. Rep said I'll tell them. Week passes by...say sge will get in touch Tuesday. But that it will be around 12 my time… because of the time difference and they get off at 430. So I would never get a call after 1pm because of that.
Tuesday rolls around nothing. Thursday I email. Say is there any news? Get an email back, still reviewing your case, will get in touch with you on Tuesday.
I think maybe something is happening. I wait until Tuesday. 1 p.m. rolls around. 1:30 p.m. rolls around. Nothing. At about 2:15 I give up, knowing they are now closed. I decide to bathe my mom. I go get towels and set everything up..walk by my phone to see a missed call...and an email saying they called and no one answered. I immediately call back leave a message send an email. No call back.
Later I call courtesy delivery salesguy. Find out that the rep after she called me had called him. Why does she keep calling him? They have nothing to do with it. They should be calling MacMulkin or ME.
He tells me that the rep told him I wanted a new car. He said well his dealership cant do that. Again, I said why is GM even telling courtesy delivery dealership I want new car? They don't have anything to do with anything.
So courtesy delivery guy says you know what..i'm gonna call MacMulkin. Ask them if they can order you a new car. If anyone can they can. They have more clout and allocations then we do.I shrug and say okay. But I don't think you're going to get anywhere with them.
So he calls me back and he says he talked to the manager, who said we thought this was resolved a long time ago. They got their money and they didn't check on anything and they don't care. And then they said, no nobody can order more cars. Once again I'm thinking but GM can. Then they said, you know if it had been a couple of months ago, we could have done that. HELLO..it WAS a couple of months ago that I asked for a new car...sigh….
Then my guy said, well you have a car that's exactly like hers on your lot except it has chrome wheels. They said that GM has to buy my car back first...and they arent gonna do that. Huh? I thought GM said that they would give me a new car? MacMulkin was useless as usual. They don't care.
Then rep said that GM was offering an extended warranty if I kept the car I have. By now, I'm sooo frustrated. We are going round and round in circles.. it's been now almost a month since I've been dealing with GM Resolution team. And we're right back to where we started? 71 days later. If they were going to give me a new car...shouldn't the other one have been bought back by now?
I called GM resolution rep yesterday and left a message. Please call me today. I want to talk to you personally. Nothing.
So now does any consumer reporter feel like taking this on the news? Because I'm getting sick of this run around. And GM contacting a dealership that doesn't even have anything to do with the car. And discussing anything with them. What the heck? And I couldn't be any more disappointed in MacMulkin… who could literally could care less and have never called me to offer any solution or assistance or even find out what happened. And that's where we are at.
Melting Slicks
Joined: May 2004
Posts: 2,426
Likes: 285
From: West Barnstable MA
In the past, I have had all my specifications in front of me, and initiated a chat with Chevrolet Customer Assistance. They can do a complete search to locate a car with your exact requirements.
Chat shows up at the bottom right of this screen on my PC:
https://www.chevrolet.com/contact/call-us
Chat shows up at the bottom right of this screen on my PC:
https://www.chevrolet.com/contact/call-us
Drifting
Joined: Oct 2006
Posts: 1,763
Likes: 664
I posted and followed on your previous thread that eventually and deservedly got locked.
There were an epic amount of views, and a Herculean amount of posts to that thread.
I must have missed the explanation of where your Courtesy Delivery car is presently.
Is it still at the Courtesy Delivery dealership? IF so, what have they been doing with the car...... since they disassembled the car to locate the starting problem, then reassembled the car after they fixed the issue.
My understanding was that a loose wire in the rear view mirror was the root cause of the non-start issue.
Thanks,
Lyn
There were an epic amount of views, and a Herculean amount of posts to that thread.
I must have missed the explanation of where your Courtesy Delivery car is presently.
Is it still at the Courtesy Delivery dealership? IF so, what have they been doing with the car...... since they disassembled the car to locate the starting problem, then reassembled the car after they fixed the issue.
My understanding was that a loose wire in the rear view mirror was the root cause of the non-start issue.
Thanks,
Lyn
Instructor
Joined: Mar 2017
Posts: 137
Likes: 134
Yes , car still at Courtesy delivery dealer. I think we will possibly have a resolution within the next week. Not my first choice but... something I can live with. And totally to the credit of courtesy dealer sales guy who tirelessly went to bat for me in trying to help resolve the ordeal. Making phone call after phone call. AND my GM resolution rep who is trying to pull some strings. And not one bit, from the dealer that got my money. Hopefully I will post that update by next week.
Race Director
Joined: Oct 2008
Posts: 17,982
Likes: 1,072
From: Lansing MI
Yes , car still at Courtesy delivery dealer. I think we will possibly have a resolution within the next week. Not my first choice but... something I can live with. And totally to the credit of courtesy dealer sales guy who tirelessly went to bat for me in trying to help resolve the ordeal. Making phone call after phone call. AND my GM resolution rep who is trying to pull some strings. And not one bit, from the dealer that got my money. Hopefully I will post that update by next week.
Obviously it would have been nice had they been more helpful, but they shouldnt be taking it on the chin because of another dealers incompetent service department.
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Thread Starter
Melting Slicks
Joined: Nov 2002
Posts: 2,773
Likes: 299
From: Land of the fruits and nuts
Cruise-In IV Veteran
Cruise-In V Veteran
Yes , car still at Courtesy delivery dealer. I think we will possibly have a resolution within the next week. Not my first choice but... something I can live with. And totally to the credit of courtesy dealer sales guy who tirelessly went to bat for me in trying to help resolve the ordeal. Making phone call after phone call. AND my GM resolution rep who is trying to pull some strings. And not one bit, from the dealer that got my money. Hopefully I will post that update by next week.
Instructor
Joined: Mar 2017
Posts: 137
Likes: 134
I do not think that the courtesy dealer has an incompetent service department. A frayed wire is not the easiest thing to find. Regardless of one's opinion...it does not excuse the total lack of interest and communication from selling dealer. Thankfully, GM agrees.
Race Director
Joined: Oct 2008
Posts: 17,982
Likes: 1,072
From: Lansing MI
The actual frayed part wont necessarily be easy to find, but you can measure whether or not the wiring is shorted, which seems to be the case here. The replacement of all the various parts was totally unnecessary. It's also very likly the disassembly of most of the interior was also totally unnecessary. The absurdly long period of time to make this repair was totally unnecessary for sure.
Instructor
Joined: Mar 2017
Posts: 137
Likes: 134
The actual frayed part wont necessarily be easy to find, but you can measure whether or not the wiring is shorted, which seems to be the case here. The replacement of all the various parts was totally unnecessary. It's also very likly the disassembly of most of the interior was also totally unnecessary. The absurdly long period of time to make this repair was totally unnecessary for sure.
Anyway, the only reason that any of this is getting resolved is partly because of the courtesy dealership and their efforts, involvement and communications with GM on my behalf in addition to my ongoing conversations with GM. I greatly appreciate them.
Pro
Joined: Dec 2014
Posts: 624
Likes: 91
From: Dewitt New York
Ken
Last edited by Steve Garrett; Oct 27, 2019 at 08:45 PM. Reason: Fixed Quote Box