I'm confused. How could he drive the car and get it into the garage with the wrong FOB.? Please someone explain whether the programming of the FOB is independent from the key function?
Heidi
Save the Wave

 

There is a mechanical key in the fob that opens the trunk in emergencies (when the battery is dead). The OP's fobs contained the wrong physical key.

Seems like they should come straight from BG assembled correctly, but apparently there is some opportunity for the dealer (?) to screw it up.

 

I'm voting for the "dealer" option on your response.

Elmer

 

Thanks ny32182. Was not aware that the actual key in the FOB was only mechanical and not pre-programmed with the FOB. Guess we better check our keys too to avoid such a fiasco.
Heidi
Save the Wave

 

^^^
And there have been a number of people on the forum that had the mechanical key fail. I check mine at every oil change.

 

So here is my final result to the key issue after 2 weeks.
The Keys given to me by the dealer I purchased the car from were both incorrect. That is to say the mechanical key was not made for this car. Some how the dealer mixed my keys with someone else. When I called them, they were shocked and said they would have to go back thru there records and try to figure out who has my keys. The salesman told me that their service department is supposed to verify the keys match the car, but in my case they didn't.
To add insult to injury one of the fobs failed and put the car in lock up so that it could not be stolen, or in my case so I could not get into it either. I have no idea how that happened but the dealer where I live had to order 2 keys and one new fob. After they accessed the car with the correct keys, they were able to reset the original fob that was working plus match up the new fob to the car. Now everything is working again.
So the lesson here is that your fob could fail at any time and not allow you access to your car. If that happens on the road you will need to access the car with the mechanical key and then use your spare fob in order to start the car all the while removing the defective fob away from the car to avoid interference.
Aren't electronics and computers great when they work right. Case closed.

 

Glad you got it sorted.

That is the first I've ever heard of a "failed" fob being able to lock out the car from starting.. How would the car know the fob failed and why would it want to lock out starting as a consequence?
Also why would the dealer be removing the mechanical keys to allow for chance of mixing them up at the time of sale? Seems like that would be something to just trust that BG did right, but maybe they have their reasons...
Glad you are back on the road.

 

And I forgot to add the price for 2 keys $109.21 not including tax. Keys are not covered under warranty, however I thought they were reasonable, especially hearing that some cars, BMW, Mercedes, etc. are up to $450 each.

 

Is the selling dealer going to reimburse you? They should! You can mail them back the old useless keys.

 

 

Hmmm... I'm not sure Mouse feels a reimbursement is any time in the future. Just a feeling that old people have to the nuances of smileys!


Elmer

 

I’m glad it was something simple, but that’s irritating. Thanks for giving us a play-by-play on your predicament.