First oil change experience... :/
Le Mans Master
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No excuse for the service advisors/manager for treating you rudely. And if they can’t get something as simple as the tire pressure and lug nut torque right, then how well can they do other, more complicated work.
Probably a good idea to search out a different dealer that is more customer focused and go to them for the hopefully few times you may have to use a dealer for service.
Probably a good idea to search out a different dealer that is more customer focused and go to them for the hopefully few times you may have to use a dealer for service.
Instructor
Joined: Aug 2019
Posts: 247
Likes: 69
From: Texas
Yes, its a Chevy thing. I wish I would have purchased my Corvette used because my dealership didn't give 2 ***** about me not having a loaner. My Corvette was in the shop for 1 month and it's my daily driver, I was so pissed. I bought 2 GM cars from the same dealership and they didn't care. I also had to take the car back because they didn't fix an issue, it was a lose bolt in the passenger door and when they did fix it. when they did fix it I found a bolt on the floor as if they were trolling me. Mother *******.
I had to make a call to a good friend that knew a family member related to the dealership to get my car payment waived because after I gave a bad review they were mad at me like it was my fault and didn't want to help me. They were butt hurt!
I will never buy a another GM product brand new. In one year I bought a new 2019 Denali and 2019 GS Corvette and I am very disappointed. My Denali does not start sometimes and squeaks.
With the strike, poor quality, and shitty dealership experience, I am so done.
I had to make a call to a good friend that knew a family member related to the dealership to get my car payment waived because after I gave a bad review they were mad at me like it was my fault and didn't want to help me. They were butt hurt!
I will never buy a another GM product brand new. In one year I bought a new 2019 Denali and 2019 GS Corvette and I am very disappointed. My Denali does not start sometimes and squeaks.
With the strike, poor quality, and shitty dealership experience, I am so done.
Safety Car
Joined: Jul 2018
Posts: 4,303
Likes: 2,055
From: Margate, FL
Not to excuse anything for the dealership... but if tires being overfilled by a few psi and lugs being undertorqued by a few ft/lbs. is the worst that happened, you had a better experience than many have reported on here (as well as many other forums for many other car brands). Did you check to see if the oil level is correct? A common complaint for dealerships with the dry sump system is overfilling the oil because they don’t pull both drain plugs or they don’t properly check the oil after it is fully warmed up but between 5-10 minutes after engine shutdown.
I'd check the oil level and filter for sure. The other stuff is minor and honestly could be the calibration of the equipment vs the work the tech did. Personally I DIY as much as possible due to the horror stories around here. A "free" oil change is worth exact what you paid for it - nothing. Also on the dry sump the first oil change is at 500 miles and afterwards follow what the OLM tells you. If you don't drive much it will be yearly change.
Intermediate
Joined: Jan 2020
Posts: 25
Likes: 20
I think it's your dealer not Chevy. My dealer is awesome. This is my first Chevy. I've had other GM products, but this is my first Chevy. I also live in a much smaller city. My dealer answered all of my questions. I asked about their procedure for changing oil on the dry sump. They brought the tech out to talk to me and he explained how he was going to do it (it was just like the procedure talked about here). My tires only filled to 30 psi. They offered a wash and vacuum. I declined on that because no one details my car other than me.
They called in a day to ask how my service went. Their service area was nice and clean. They had free coffee and soda, TV, and internet. My experience so far has been great!
They called in a day to ask how my service went. Their service area was nice and clean. They had free coffee and soda, TV, and internet. My experience so far has been great!
Safety Car
Joined: Dec 2012
Posts: 3,875
Likes: 1,874
From: St. Louis Metro East IL
It is mostly your dealer. I did not buy my vette locally, but the service department of a dealer that I shopped sent an email saying "sorry we did not reach a deal, but we would be happy to service your car no matter where you bought it." The dealer is OK and service manager and service writers do listen. This is the 2nd vette purchased out of town that they are servicing.
Hint: Have dealer only put in 9 qt of oil and give you the 10th qt. This will avoid potential overfill on dry sump engines.
Ron
Hint: Have dealer only put in 9 qt of oil and give you the 10th qt. This will avoid potential overfill on dry sump engines.
Ron
Team Owner
Joined: Apr 2013
Posts: 26,259
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From: Chirper Island
I've been doing this for six years. Drive it till the oil reaches 175 F, stop and check it (between 5-10 minutes). Mine always sits at the half-way mark at 7 minutes. Shops don't/won't take the time to drain completely, and then run it up to temp and then wait and check; they just drain and fill w/ the capacity stated in the manual. Which in our case (dry sump C7s) means
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Team Owner
Joined: Feb 2013
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Welcome to Chevrolet service... some dealers are great, most suck. I would re-write this post in a letter and send it to the service manager, dealer owner, and regional GM rep. Nothing will happen if you don't make them aware.
Instructor
Joined: Mar 2020
Posts: 240
Likes: 140
From: Newnan, Ga
I would not take my car to my local dealer for regular maintenance, I have a trusted independent shop for that. With that said, my car has been in service at my local dealer ever since the Monday morning after I bought it on Saturday night with a warranty issue, won't get it back until at least next week, which will be 3 weeks. When I call to check, they rarely answer the phone, at least not my agent that knows anything. I've gone by in person, and he hides LOL. But he did give me a call the day after to give me an update, but I know nothing unless I ask, they don't volunteer telling me anything.
Like others said, they have too many redneck trucks up on lift kits and $90k Cadillacs to worry about the poor, used, Corvette that they didn't sell to me in the first place.
Like others said, they have too many redneck trucks up on lift kits and $90k Cadillacs to worry about the poor, used, Corvette that they didn't sell to me in the first place.
Le Mans Master
Joined: Jun 2002
Posts: 6,433
Likes: 3,624
From: Commerce Texas
Yes, its a Chevy thing. I wish I would have purchased my Corvette used because my dealership didn't give 2 ***** about me not having a loaner. My Corvette was in the shop for 1 month and it's my daily driver, I was so pissed. I bought 2 GM cars from the same dealership and they didn't care. I also had to take the car back because they didn't fix an issue, it was a lose bolt in the passenger door and when they did fix it. when they did fix it I found a bolt on the floor as if they were trolling me. Mother *******.
I had to make a call to a good friend that knew a family member related to the dealership to get my car payment waived because after I gave a bad review they were mad at me like it was my fault and didn't want to help me. They were butt hurt!
I will never buy a another GM product brand new. In one year I bought a new 2019 Denali and 2019 GS Corvette and I am very disappointed. My Denali does not start sometimes and squeaks.
With the strike, poor quality, and shitty dealership experience, I am so done.
I had to make a call to a good friend that knew a family member related to the dealership to get my car payment waived because after I gave a bad review they were mad at me like it was my fault and didn't want to help me. They were butt hurt!
I will never buy a another GM product brand new. In one year I bought a new 2019 Denali and 2019 GS Corvette and I am very disappointed. My Denali does not start sometimes and squeaks.
With the strike, poor quality, and shitty dealership experience, I am so done.
Last edited by 4thC4at60; Mar 13, 2020 at 02:46 PM.
Team Owner
Joined: Feb 2013
Posts: 22,598
Likes: 14,557
How'd you manage that? The only time I ever received a loaner was when I picked up my old C5 at close and it started to run on 4 cylinders in their parking lot. I needed a way home and they gave me a demo Tahoe. That was like 15 years ago!
Race Director
Joined: Apr 2014
Posts: 10,465
Likes: 1,755
From: North Texas
My Chevy dealer has been pretty good. The only problem I've had is when a new porter parked it in an area with curbs (usually don't park Corvettes there) and pushed the bottom of the bumper/splitter into the curb on my C6 GS. I took a picture of the car/curb and porter and took it to my service adviser. Lots of apologies and a couple of free oil changes. No damage fortunately.
Race Director
Joined: Apr 2007
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From: Toronto, Canada
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Sounds like the service manager is trying to get a package - I thought people only spoke to me like that! There is no excuse for his attitude and ignorance, and obviously he knows nothing about the products he services in his shop.
Race Director
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From: Toronto, Canada
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Thread Starter
Advanced
Joined: May 2019
Posts: 91
Likes: 42
From: Los Angeles
No excuse for the service advisors/manager for treating you rudely. And if they can’t get something as simple as the tire pressure and lug nut torque right, then how well can they do other, more complicated work.
Probably a good idea to search out a different dealer that is more customer focused and go to them for the hopefully few times you may have to use a dealer for service.
Probably a good idea to search out a different dealer that is more customer focused and go to them for the hopefully few times you may have to use a dealer for service.
Thread Starter
Advanced
Joined: May 2019
Posts: 91
Likes: 42
From: Los Angeles
Sorry but your 65K Corvette probably pales in comparison to the 70K fully loaded bubba trucks with 20K+ of dealer added options, such as monster tires and wheels with lift kits, light bars, etc. They probably see 1 or 2 Corvettes in a week, while they work on pickups all day long. Air impact wrench? Set it and forget it at most dealerships.
None of this excuses them for treating you like an afterthought and not doing the work correctly. I would look for a new dealer for service. But don't expect any Chevy dealer to treat you specially because you have a Corvette. They see pickups all day long worth much more than your Corvette.
None of this excuses them for treating you like an afterthought and not doing the work correctly. I would look for a new dealer for service. But don't expect any Chevy dealer to treat you specially because you have a Corvette. They see pickups all day long worth much more than your Corvette.
Not sure why large corporations get the pass here? Don't forget they'll be the first ones to say I didn't do something to spec and void my warranty, yet they give me the car back not to spec.