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So, I had an interesting issue pop-up last week. Took the 2016 in to the dealer for the Mag software update. Sitting in the waiting area my Service guy came in and said he was sorry but they could not do the update. There was an issue with my cars warranty. I thought what the hell. Chevrolet would not allow the update to be downloaded to my car. He went on to explain that one day before the car was sold (6-14-16) a warranty block was placed on the Brakes, Powertrain, Steering, and Suspension systems. Dealer had never run into this before. He went on to explain to Chevrolet that the vehicle was well out of warranty and that I, the customer was going to pay for the update. No sale. I have a call into Customer Service but I do not have much confidence in them figuring this out. Any of you-all ever come across this and if so how did it turn out for you! K
Sounds like Tesla screwing over used car sales by banning the cars from charging networks and the like. Bizarre. I'm sure corp can clear it up for you, especially if you lead with "I'm paying"
It sounds like the dealer workers didn't call the right person at GM. Remember this is a strange deal for people who aren't used to GM selling software upgrades to car owners. They probably called the service people they call all of the time about updates and software patches so you had one person who had no idea what they were talking about talking to another person that has no idea. After spending a few minutes in a group head scratch the fallback answer is can't do it for bla, bla, bla.
Make sure the dealership people are talking to the correct group in GM. That group will provide the approval and tell them the price of the upgrade. Usually, the mechanic doing the work will make the call or at least that is who made the call when my car was upgraded.
See the attachment for the GM bulletin.
The following will be shown in the bulletin: Note to Dealers:
When reprogramming the MR suspension control module, please call Techline Customer Support Center (TCSC) at (1-800-828-6860). The TCSC will provide programming requirements and instructions as well as a Vehicle Configuration Index (VCI). The VCI is valid for one specific Vehicle Identification Number (VIN). When calling TCSC to obtain a VCI number, please insure the specific vehicle VIN is on hand. TCSC will bill the dealership directly for the calibration. Installation of the calibration will be done at no cost to the customer, the calibration download and installation is to be charged to labor OP 0602448.
My understanding is that GM only does the Magride update on cars currently in warranty. They claim the update is covered by warranty but the standard price ($350) is the cost of downloading the update (or some ridiculous excuse like that). It would seem reasonable that GM would do the update without a warranty charging the cost of labor at an obscene price but who knows.
My understanding is that GM only does the Magride update on cars currently in warranty. They claim the update is covered by warranty but the standard price ($350) is the cost of downloading the update (or some ridiculous excuse like that). It would seem reasonable that GM would do the update without a warranty charging the cost of labor at an obscene price but who knows.
They can update any car, warranty or not. Mine did the update for $385 total on a 2014 without warranty. It seems like many dealers are not familiar with the update and have excuses for not doing it.
They can update any car, warranty or not. Mine did the update for $385 total on a 2014 without warranty. It seems like many dealers are not familiar with the update and have excuses for not doing it.
If I recall correctly, the service department has to log your car into the system prior to doing the update. It has to be logged in exactly correct, or the system will not allow the software to be downloaded & installed onto the car. It took my service department over an hour to get the system to allow it to download the update. My dealer has a Corvette specialist who was used to doing the updates. For some reason, it was more difficult than usual with my car.
Not the Dealers fault. My local Dealer is clueless. I drove 150 miles to a well respected Corvette savvy Dealership. I had all the the paperwork in hand but the Service writer and tech had handled this hundreds of times. He even put the phone on speaker to allow me to hear the whole conversation with GM when he called back on the third go-around. They would not budge. I get what all of you are saying, but GM as of yet is not budging. Like I said before I have a case # and I rep looking into this but nothing so far. Thanks all!
Looking at the list of cars in the bulletin posted previously, it doesn’t apply to 2019s. Should be able to look up the VIN in TIS and see what the program is.
It's not really needed on any C7, but myself and most others who have done it says it's a huge improvement.
It improves both the ride and the handling on cars with the Mag Ride suspension. Except on some cars (like our 2017 Z51) the Track setting does not get changed. Tour and Sport always get improved.
The 2019's don't "need" it because they came from the factory with the updated computer settings.
No comment about your dealer, but this is not a warranty repair. GM stated upfront that this optional software update should cost $300+tax. That's what I paid to my dealer. Tour was subtly improved. Sport was noticeably improved. I'd pay for the upgrade.
So I received a call from GM Customer Assistance this morning. She informed me that after an exhaustive inquiry into my case, she had the answer.
I was to go to the Arizona DMV and have them remove the GM warranty block from my car. God's truth!
I thanked her for her hard work, hung-up, and laughed until I cried!
Case closed.
No comment about your dealer, but this is not a warranty repair. GM stated upfront that this optional software update should cost $300+tax. That's what I paid to my dealer. Tour was subtly improved. Sport was noticeably improved. I'd pay for the upgrade.
Just gottta comment on the should cost 300 dollar part. Local dealer to me wanted 500.
Contact Jim Mero, he was the lead Corvette ride & handling dynamics engineer at Chevrolet during the C6 & C7 era who designed the magnetic ride shock system. He offers custom tunes to the mag ride shocks on these cars both in person or remotely www.jimmero.com
Contact Jim Mero, he was the lead Corvette ride & handling dynamics engineer at Chevrolet during the C6 & C7 era who designed the magnetic ride shock system. He offers custom tunes to the mag ride shocks on these cars both in person or remotely www.jimmero.com
Mag Shock Software Update.
DMV could not remove a warranty block if they wanted to.
