Part ordering problem
Thread Starter
Drifting
Joined: Jun 2009
Posts: 1,301
Likes: 231
From: Queen Creek AZ
Part ordering problem
I have been away from the Corvette Forum for quite some time and just recently came back. I ordered a missing decal for my car from Cultrag a few days ago and have received no communication. Was it a mistake to order from them? I thought they used to be a pretty reputable business. Any thoughts?
Drifting
Joined: Sep 2003
Posts: 1,367
Likes: 466
From: Springfield VA
I previously used them for my C5, C6, and now C7 with no issues. Suggest you call them to find out the status of your order. Given strike at some warehouses, parts may be delayed until the strike is over. Good luck.
Thread Starter
Drifting
Joined: Jun 2009
Posts: 1,301
Likes: 231
From: Queen Creek AZ
I have sent an email with no response. I called this morning twice and selected Gene the first time and Patrick the second time. Both times it went straight to voicemail.
Melting Slicks
Joined: Sep 2021
Posts: 2,555
Likes: 1,213
Use the search feature on the forum at the upper right, change the dropdown to Google and type Cultrag in the search box.
Multiple threads about customer service complaints but mostly it seems they deliver.
They are a supporting vendor, a PM here may also be an option.
Multiple threads about customer service complaints but mostly it seems they deliver.
They are a supporting vendor, a PM here may also be an option.
Burning Brakes
Joined: Jun 2002
Posts: 769
Likes: 130
From: Vacaville Ca
I tried using them a couple of years ago to order parts when I finally got them on the phone they were very rude and I got the impression that I was brothering
them and for me to call back. In which I never did !
them and for me to call back. In which I never did !
Race Director
Joined: Oct 2004
Posts: 13,587
Likes: 1,352
From: Home of the VOLS ! Knoxville, TN. Tennessee
St. Jude Donor '11-'12-'13, '15, '16-'17-'18-'19
I called few years ago for a part and they acted as if I was a burden.
Never called or ordered from them again.
Never called or ordered from them again.
Administrator
Joined: Mar 2001
Posts: 368,053
Likes: 24,730
From: In a parallel universe. Currently own 2014 Stingray Coupe.
C7 of the Year - Modified Finalist 2021
MO Events Coordinator
St. Jude Co-Organizer
St. Jude Donor '03 thru '25
NCM Sinkhole Donor
CI 5, 8 & 11 Veteran
Never had a problem with them and I have ordered a number of things over the years. With the current strike going on, parts shipment may be delayed.
Burning Brakes
Joined: Jun 2023
Posts: 952
Likes: 440
From: FL
OH! I'm not the only one. I also have an order from last Friday & called today & left a message. No response. I was about to inquire if they were still in business.
And strike or not if it lets me add to cart & check out it should be on stock. That's how others are. I'm waiting to install sway bars cause I need hardware & I could have ordered elsewhere & would have had the parts in hand by now.
This is now the 4th "supporting vendor" that has sucked. Not a good record.
And strike or not if it lets me add to cart & check out it should be on stock. That's how others are. I'm waiting to install sway bars cause I need hardware & I could have ordered elsewhere & would have had the parts in hand by now.
This is now the 4th "supporting vendor" that has sucked. Not a good record.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Top 10 Corvette Engines RANKED by Peak Torque (70+ Years of Muscle!)
Joe Kucinski
Corvette ZR1X Will Be Pacing the Indy 500, And Could Probably Race, Too!
Verdad Gallardo
Top 10 Corvettes Coming to Mecum Indy 2026!
Brett Foote
Top 10 C9 Corvette MUST-HAVES to Fix These C8 Generation Flaws!
Michael S. Palmer
10 Revolutionary 'Corvette Firsts' Most People Don't Know
Joe Kucinski
5 Reasons to Upgrade to an LS6-Powered Corvette; 5 Reasons to Stay LT2
Michael S. Palmer
Le Mans Master
Joined: Mar 2016
Posts: 9,156
Likes: 4,001
From: 2019 CMG Z06
Never had an issue with either Gene or Patrick personally, but have seen a few complaints around here over the years. No, not a mistake to order from them, you’ll get your item, but it seems as if customer service may be lacking a bit lately.
Tech Contributor
Joined: Oct 1999
Posts: 41,037
Likes: 9,801
From: Charlotte, NC (formerly Endicott, NY)
OH! I'm not the only one. I also have an order from last Friday & called today & left a message. No response. I was about to inquire if they were still in business.
And strike or not if it lets me add to cart & check out it should be on stock. That's how others are. I'm waiting to install sway bars cause I need hardware & I could have ordered elsewhere & would have had the parts in hand by now.
This is now the 4th "supporting vendor" that has sucked. Not a good record.
And strike or not if it lets me add to cart & check out it should be on stock. That's how others are. I'm waiting to install sway bars cause I need hardware & I could have ordered elsewhere & would have had the parts in hand by now.
This is now the 4th "supporting vendor" that has sucked. Not a good record.
Bill
