RPI Designs
Thread Starter
Pro
Joined: May 2021
Posts: 500
Likes: 433
From: Queen Creek, AZ
RPI Designs
Has anyone had any success with contacting or getting an email response from RPI Designs sales department? I've tried numerous times to contact them and, to date, haven't been able to contact a representative or receive any response to my emails. I've recently ordered a painted Z06 grille and want to amend my order and time is running out on me being able to make a change to my order.
Safety Car
Joined: Mar 2006
Posts: 4,547
Likes: 5,147
From: Chester VA
Sorry, no experience with RPI, so I have no answer to your question.
Just came here to comment that every time I see your avatar, I think I'm seeing a post I've made that I've totally forgotten about. So confusing...
Just came here to comment that every time I see your avatar, I think I'm seeing a post I've made that I've totally forgotten about. So confusing...
Burning Brakes
Joined: Jan 2023
Posts: 800
Likes: 353
i see their name come up often in regards to being unable to contact, difficulty in getting items that were ordered
i kind of want some painted emblems from their site but i dont want to deal with that mess. hopefully they will see this thread and help you
i kind of want some painted emblems from their site but i dont want to deal with that mess. hopefully they will see this thread and help you
Thread Starter
Pro
Joined: May 2021
Posts: 500
Likes: 433
From: Queen Creek, AZ
I'll keep you posted. I ordered the painted grille with cameras. I made a request in the memo section of the order form. I wrote that I had a set of cameras and if it was possible for me to use my cameras, to please amend my order. We're talking a bottom-line difference of $200. After a couple of visits to their site, I happened on an area on their site that indicated that using my cameras was possible. After two days and no acknowledgement of my request, I attempted to call them with no success. Frustrating, to say the least. I guess I'll just keep calling. My true concern is, if my order arrives damaged, how will I be able to resolve the issue if I can't contact them.?
Burning Brakes
Joined: Feb 2018
Posts: 906
Likes: 196
From: Northeast, PA
I'll keep you posted. I ordered the painted grille with cameras. I made a request in the memo section of the order form. I wrote that I had a set of cameras and if it was possible for me to use my cameras, to please amend my order. We're talking a bottom-line difference of $200. After a couple of visits to their site, I happened on an area on their site that indicated that using my cameras was possible. After two days and no acknowledgement of my request, I attempted to call them with no success. Frustrating, to say the least. I guess I'll just keep calling. My true concern is, if my order arrives damaged, how will I be able to resolve the issue if I can't contact them.?
Burning Brakes
Joined: Nov 2001
Posts: 1,188
Likes: 104
From: Tank sticker? I ain't got no tank sticker! I don't need no tank sticker! I don't have to show any stinking tank sticker!
I bought door sill guards from them. Excellent product at good price. Called customer service regarding how the item would be shipped. Left message and received call back within an hour with the answer.
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Thread Starter
Pro
Joined: May 2021
Posts: 500
Likes: 433
From: Queen Creek, AZ
Thread Starter
Pro
Joined: May 2021
Posts: 500
Likes: 433
From: Queen Creek, AZ
UPDATE: I called RPI Designs once again and finally got to customer service. Tammy, the customer service rep, did a great job of dealing with my issue. She was very personable and helpful. Needless to say, I'll feel more confident dealing with RPI in the future.
Burning Brakes
Joined: Jan 2023
Posts: 800
Likes: 353
Don't plan on going through the BBB like I did. They reached out to RPI and RPI wouldn't work with them. BBB told me there was nothing they could do, and a "blemish" would go on RPI's record. Clearly, they don't care about blemishes on their record, which is why they have 3 different websites all selling the same parts.
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Customer complaints are documented in the Transactions Feedback section. Check there for more inforrmation.