NAV problem - help, wrong location!!
Thread Starter
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Joined: Jan 2008
Posts: 98
Likes: 6
From: Lakewood Ranch FL
NAV problem - help, wrong location!!
Well, I picked up my CR Stringray on Tuesday and after about three days the NAV system has gone bezerk. It shows my location incorrectly on the map and there is a rectangle on the upper right of the screen that says GPS and has a red X thru it.
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Le Mans Master
Joined: Oct 2004
Posts: 8,615
Likes: 60
From: Haymarket Virginia
Well, I picked up my CR Stringray on Tuesday and after about three days the NAV system has gone bezerk. It shows my location incorrectly on the map and there is a rectangle on the upper right of the screen that says GPS and has a red X thru it.
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Copy from post #33
Thespian
Problem solved!!!
Well I am happy to report that the problem is solved!
The Navigation screen is now dead on and fortunately it did not involve taking apart the dashboard... only the rearview mirror and header trim pieces had to come off so they could access the PDR camera. GM sent a replacement camera with a new wire and the engineers recommended rerouting the wire to avoid future crimping and loss of GPS signal. The engineers also told my dealer they have been getting lots of calls on this problem. I would imagine a TSB should be issued on this if it hasn't been already. They actually called the parts department to see if they needed the camera showing in their inventory this week... mine!
Hopefully they have addressed it for cars now being produced but those with early 2015s may have to replace the camera (if the wire is crimped) and reroute the wire.
Tech Contributor
Joined: Oct 1999
Posts: 41,030
Likes: 9,788
From: Charlotte, NC (formerly Endicott, NY)
Well, I picked up my CR Stringray on Tuesday and after about three days the NAV system has gone bezerk. It shows my location incorrectly on the map and there is a rectangle on the upper right of the screen that says GPS and has a red X thru it.
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Called OnStar and they were no help.
Any ideas about what to do would be appreciated.
Thanks,
Phil
Bill
Thread Starter
Advanced
Joined: Jan 2008
Posts: 98
Likes: 6
From: Lakewood Ranch FL
Bill - we were driving so that seemed to be only option. They transferred me to GM infotainment customer support so it was, I think, a good call. They couldn't help but did follow up by making me an appointment with my dealer.
The Forum was more help. I've printed out what the issue seems to be and will show it to the dealer tomorrow.
I'll report results.
The Forum was more help. I've printed out what the issue seems to be and will show it to the dealer tomorrow.
I'll report results.
