Before I start this let me first say I have always thought of LMR as one of the great Corvette vendors/builders/shops around. But, this is my first direct experience with them and it hasn't gone well for me so far.

Recently I bought an LMR breather from another forum member, which was new and never installed. It was an original release version, before they revised it for the smell and the quick connect fittings for the valve covers. I contacted LMR about getting it updated to the revised version and was told it would be $200. They told me to send them my breather with my contact info and they would weld on the necessary fittings, and box it up with the new lines, then call me to get payment before shipping it out same day.

So, I promptly sent my package to them on 8/3/15 which they got on 8/6/15. I called the following Monday as I hadn't heard anything. They confirmed receipt but since there was a lot going on had gotten to it and hoped for the end of the week. I called again end of week and was told hopefully by Tuesday the next week. Tuesday came and went and I called later in the week to check and still was told they are working on it. Another week went by and I was told the fittings are done and should ship Tuesday or Wednesday (this was in week 3). Another week goes by and I still haven't gotten the call.

So I am really starting to lose confidence in LMR at this point. Surely it can't take a month to weld on two aluminum fittings and put some hoses in the box and ship it. I was originally told once they weld the fittings on they would box up and ship to me same day. I was told the fittings were done being welded when I called two weeks ago. Am I over reacting about this or is a month to get something like this done ridiculous? What should I do?

Ant

 

Want me to get involved, they are local to me and I will reach out to them and see if I can get them to move it.

 

I had a very similar experience obtaining my LMR breather new.....terrible service and was lied to by their "shipping manager." Shipped the wrong product and incomplete kit, etc.

I'm not usually one to complain, in the end I got what I ordered, but the process was excruciating. For an 800-1000 dollar breather, it was not a good experience, although the breather itself is by far the best I have ever used. I let things go pretty easily as long as they aren't still happening, but if you are having what sounds like the same issue, it must be characteristic.

 

Never can get a firm reply back from anyone & it be correct... Same here on the same problem..

 

Guys, I can tell you from my recent visit, they're top notch. I think they're under staffed at present time... Not making excuses for them, just seems to be an issue right now. I took my car down the first of last month and received excellent service as well as a better than expected car as their final delivered promise. I understand your frustration, I'm probably one of the most impatient people on planet earth, however, I think you need to talk directly Steven and no one else.

Messages and emails get ignored or overlooked... Direct phone call to Steven I believe will net you good results. If I can help you in any way let me know. I have ZERO problem calling and getting in their *** because if I am gonna boast about their shop and defend them, they better deliver to their customers or they'll fall by the wayside like other "good" shops.

 

could have sent it to Powertech Performance in St Pete and got it back already

 

Everyone defines success differently, if local success is enough for LMR I have no issue with it. But as a vendor on a national/global forum, the bar needs to be raised. Messages and emails cannot get overlooked or ignored and replaced with outright lies. Everything matters, even the plastic bag that blew into the nook by the wall outside that's been there for a month. Pick it up and throw it away, it's amazing what it will do for your psyche and how many calls you will return afterwards!

Every day I have to deliver what I'm not sure is possible and what my customers may or may not expect. There are no excuses. Lord knows if I can do it, ANYbody can. We shouldn't need a local customer to go in and ask what's up.

Classic overpromise and underdeliver.....Look at our threads, we can make 1000 whp and run 9s! But please don't expect us to be able to ship your order with any accuracy in a timely fashion.

 

Higgs, I respect what you're saying, and you're correct... Again, I'm not making excuses for them, just saying it could be a staffing issue at present. Scenario... A customer brings in a car and you're building a several thousand dollar project vs welding up two fittings on a catch can. Not that the catch can customer is less important, but an understaffed shop might have to prioritize work based on what keeps the doors open?!?!?

I don't have inside info on their shop nor am I privy to their standard business practices, just my hypothesis based on MY recent experience with them. Steven is a stand up guy and I don't think he'd intentionally jeapordize a relationship with any customer, but if he doesn't know about a problem he can't fix it. All I'm saying is it might be worth a phone call directly to him.

 

Thanks for all the reaponses so far guys. Sycraft, thanks for the offer man. I think I'll try reaching out to them one last time first. I feel better knowing that I'm not being singled out in this issue and that others have had this issue as well. I have actually spoken to Steven once on this directly and specifically mentioned that I spoke to Jeff several times about getting my catch can updated over the course of a few weeks and still don't have an update. He referred me back to Jeff.

C7BB, Either way, if they are understaffed, and have to push a few things off, call your customers and tell them or be straight up about it right off the bat. No need fo them to lie for weeks on end.

Pewter, I don't believe that would really be the way to go. I am sure they could weld the fittings on if I knew the exact size and type of fittings that were needed but they would not have the necessary lines readily available with the quick connect fittings on one side and the screw on fittings on the other. Though in the month it's been in sure they would have been able to whiddle some out of wheat!

 

I ordered a billet thermostat housing over a week ago. Still no product and haven't seen the charge hit my card yet either. I'll give them a shout today.

 

Your lucky they hit mind same day. But only took a week to get to me.. Robert

 

I know you're not making a excuse for them BUT...

If that were the case they have two choices, A) Turn down the catch can job. B) Tell the customer 4-6 weeks.

I'm not a welder and have no clue how long it takes but how long can it take? 2 hours? Do you think the customer with the large job would be that upset if you told them the car would be ready by 12PM vs 10AM after it's been in there for 2 weeks?

 

I am pretty sure they aren't welded up in house.

 

That's a 10 min job at most to tig those on....
I'll refrain from any other comments I have......

 

I just called and talked to Jeff and explained its been a month, and he said he has it in hand completed and ready. He took my payment and said it will ship out today. Suppose we will see what happens in the coming week.

 

since they revised the product the proper thing would of been for them to send you a new version for the one you had. That would of gotten them positive comments verses what we have here.

 

that would have been nice, but the revised version has a raised price tag over that of what was paid for them originally due to the additional lines and different fittings supposedly.

 

One of the guys posted up & had about 5 r 6 all white covettes coming into the shop for work are blower r what ever to be done.

I guess got your money just try & get more work in, then let it set & back up until you have no more room to do nothing.

 

Isn't that kinda like asking GM to give you a new vette when they bring a new one out or make an revision on an existing. You cant do that and keep the doors open. You make updates/revisions available for a reasonable cost and try to get them done timely.

 

This shop couldve made it happen with all the business they have.