Infotainment Warranty
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Joined: Jun 2007
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From: Altamonte Springs FL
Infotainment Warranty
Hi everyone!
Im new to the C7 forums... picked up a CPO 2014 Z51 2LT just before Thanksgiving and I love everything about it! I upgraded from a ‘98, so what’s not to love?!
Last night after getting home, I lowered the radio screen to get to the compartment. When I raised it again, only half of the screen was on, and that half was flickering. It’s lost touch input before, but never gone half dark. From what I’ve read, there were a lot of issues with the ‘14 Infotainment screens doing this type of thing. I would think being a CPO car, this type of thing would be dealt with, but then again, the dealer had to fix a broken power seat switch on the RH seat that “wasn’t a problem until the week I bought it”.
Any advise on what I can do? The car is still under warranty, but my dealer doesn’t seem all too keen on fixing it.
Thanks!
Im new to the C7 forums... picked up a CPO 2014 Z51 2LT just before Thanksgiving and I love everything about it! I upgraded from a ‘98, so what’s not to love?!
Last night after getting home, I lowered the radio screen to get to the compartment. When I raised it again, only half of the screen was on, and that half was flickering. It’s lost touch input before, but never gone half dark. From what I’ve read, there were a lot of issues with the ‘14 Infotainment screens doing this type of thing. I would think being a CPO car, this type of thing would be dealt with, but then again, the dealer had to fix a broken power seat switch on the RH seat that “wasn’t a problem until the week I bought it”.
Any advise on what I can do? The car is still under warranty, but my dealer doesn’t seem all too keen on fixing it.
Thanks!
Last edited by CitationMonkey; Dec 5, 2017 at 03:31 PM.
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Who cares how the dealer 'feels' about fixing it? It's either under warranty or it is not. Clearly, "half dark" screen is a failure.
I think the infotainment system is covered by CPO, but I don't have the text of the warranty in front of me to be sure.
I think the infotainment system is covered by CPO, but I don't have the text of the warranty in front of me to be sure.
Last edited by Kent1999; Dec 5, 2017 at 04:02 PM.
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Joined: Jun 2007
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From: Altamonte Springs FL
So, I was finally able to catch it in a broken state with my phone nearby! I’ll be taking it to another dealer next week who said they’d be happy to give it a look!
For some reason, dealers always seem to be very hesitant with warranty stuff.... it was the same with my Toyota when it was still under warranty. My wife is encouraging me to send an email to the service manager at the first dealer. I hate admitting when she’s right!!!
Thanks for the replies to what seemed like a dumb question!!!
For some reason, dealers always seem to be very hesitant with warranty stuff.... it was the same with my Toyota when it was still under warranty. My wife is encouraging me to send an email to the service manager at the first dealer. I hate admitting when she’s right!!!
Thanks for the replies to what seemed like a dumb question!!!
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Joined: Jun 2007
Posts: 63
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From: Altamonte Springs FL
A quick update on this issue....
so ive taken my car to another dealer who is more than happy to work on it... warranty or not! They quickly determined that my Infotainment screen was defective, but told me my car wasn’t under warranty. You can imagine my surprise as the car is CPO and I’ve had it less than a month! I reached out to the stealership where I purchased the car. They were less than helpful (no shocker there).... so I called the Chevrolet Owner Center. My CPO paperwork was never submitted to Chevy!!! They resolved the issue with the dealer within a week and voila!.... my car is covered and my screen is replaced! Moral of the story, don’t be afraid to reach up to GM for help.... even if you think no good will come of it, like I thought ;-)
so ive taken my car to another dealer who is more than happy to work on it... warranty or not! They quickly determined that my Infotainment screen was defective, but told me my car wasn’t under warranty. You can imagine my surprise as the car is CPO and I’ve had it less than a month! I reached out to the stealership where I purchased the car. They were less than helpful (no shocker there).... so I called the Chevrolet Owner Center. My CPO paperwork was never submitted to Chevy!!! They resolved the issue with the dealer within a week and voila!.... my car is covered and my screen is replaced! Moral of the story, don’t be afraid to reach up to GM for help.... even if you think no good will come of it, like I thought ;-)
Last edited by CitationMonkey; Dec 20, 2017 at 09:48 PM.
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