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Infotainment screen will not open

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Old May 26, 2018 | 05:03 PM
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Default Infotainment screen will not open

2015 stingray

Last edited by DVD; May 27, 2018 at 11:22 AM.
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Old May 27, 2018 | 10:37 AM
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Only thing i can think of is make sure it isnt in valet mode.
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Old May 27, 2018 | 11:21 AM
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Default Valet

Originally Posted by Johnp94
Only thing i can think of is make sure it isnt in valet mode.
I did not touch that. Could valet be set without a code.
I put my phone in there when i got home went to open And would not open. Could I have set it in error
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Old May 27, 2018 | 11:50 AM
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Phone shifted and is blocking the door from coming down.


Elmer
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Old May 27, 2018 | 12:01 PM
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Originally Posted by eboggs_jkvl
Phone shifted and is blocking the door from coming down.


Elmer
can i fix that
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Old May 27, 2018 | 12:05 PM
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Originally Posted by DVD
can i fix that

Well, if it shifted to the rear to block the door, you might want to drive the car slowly and hit the brakes hard a few times to see if you can force it forward to let the door open?? Just guessing on this as a procedure if the phone is blocking the door?

Elmer
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Old May 27, 2018 | 12:16 PM
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I did try that The cover of phone has a rubber edge and I believe it is stuck
really do not want to take it to dealer

any other suggestions would be much appreciated
I believe that is the issue
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Old May 27, 2018 | 12:19 PM
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Originally Posted by eboggs_jkvl
Well, if it shifted to the rear to block the door, you might want to drive the car slowly and hit the brakes hard a few times to see if you can force it forward to let the door open?? Just guessing on this as a procedure if the phone is blocking the door?

Elmer
it tries to open but seems to be block the phone I think
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Old May 27, 2018 | 12:27 PM
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If your phone is blocking it, see if you can thread a piece of wire into the top enough to move he phone a little. I've heard some have had success with it.
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Old May 27, 2018 | 02:20 PM
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Originally Posted by TNSQUIRE
If your phone is blocking it, see if you can thread a piece of wire into the top enough to move he phone a little. I've heard some have had success with it.
If you have an M7 make sure it isn't in reverse. Even with the car turned off, the screen won't open with the transmission in reverse.
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Old May 27, 2018 | 05:58 PM
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With the number of threads I've seen like this it would seem there would be SOME sort of manual fail-safe/over-ride. Reminds me yet again why I ignore it exists. Best of luck with it!
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Old May 28, 2018 | 10:38 AM
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Does it open at all? Is there any way to get a coat hangar wire in the cubby? If you are completely stumped, you might need to take the dash apart to get into the cubby. It can be done using many videos of how to take the dash apart but it's time consuming. If you get the dealer involved, it's lots of labor hours (big bucks) to get in to the cubby.

Elmer
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Old May 29, 2018 | 12:58 PM
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Originally Posted by eboggs_jkvl
Does it open at all? Is there any way to get a coat hangar wire in the cubby? If you are completely stumped, you might need to take the dash apart to get into the cubby. It can be done using many videos of how to take the dash apart but it's time consuming. If you get the dealer involved, it's lots of labor hours (big bucks) to get in to the cubby.

Elmer
But time is all it is if you have to pull it apart look in here at DIY on the job. I have had mine apart 3 r 4 times at least now. Not bad by the post on DIY in here. Robert
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Old Jun 3, 2018 | 03:12 PM
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I took my car to the dealership. Not sure how they got it open. But they did and did not charge me.

Thanks for all the input
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Old Jun 5, 2018 | 11:57 AM
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Originally Posted by DVD
I took my car to the dealership. Not sure how they got it open. But they did and did not charge me. Thanks for all the input
I would ask them and then report back, as it may come up again for someone else. Maybe there's a trick they know that we don't.
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