Horror story
#1
Heel & Toe
Thread Starter
Horror story
I love Corvettes and have had a lot of them but my 2015 Z06 has been a total lemon. Bought in September 2015, it went into the shop in September 2017 for a month. They replaced the supercharger, flex plate and torque tube all of which were defective. It has now been in the shop since Nov. 27,2018. Brought in due to it stalling out and failing to restart intermittently. This time they have so far replaced the battery, starter motor, torque tube (again) and a section of the wiring harness. Now they have removed the engine because they found metal shavings in the oil. They are tearing it down and will undoubtedly have to replace the engine. It is totally sad that Chevrolet has let there so called quality control get to such horribly low levels!! You would think that when you spend over $90,000 for a car it would actually run!! Apparently Chevrolet doesn't share my opinion. I will NEVER buy another General Motors product!! There is NO quality control and customer service is NON EXISTANT!!
#2
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I'm sorry for your plight, as I'm sure most are here. However, you have told us nothing about your intervening experiences with the car and little else, actually, to help us understand what is going on. But, in any event, all the best.
#3
I love Corvettes and have had a lot of them but my 2015 Z06 has been a total lemon. Bought in September 2015, it went into the shop in September 2017 for a month. They replaced the supercharger, flex plate and torque tube all of which were defective. It has now been in the shop since Nov. 27,2018. Brought in due to it stalling out and failing to restart intermittently. This time they have so far replaced the battery, starter motor, torque tube (again) and a section of the wiring harness. Now they have removed the engine because they found metal shavings in the oil. They are tearing it down and will undoubtedly have to replace the engine. It is totally sad that Chevrolet has let there so called quality control get to such horribly low levels!! You would think that when you spend over $90,000 for a car it would actually run!! Apparently Chevrolet doesn't share my opinion. I will NEVER buy another General Motors product!! There is NO quality control and customer service is NON EXISTANT!!
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kself3567 (01-26-2019)
#4
Melting Slicks
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2020 Corvette of the Year Finalist (track prepared)
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The customer service side is dealer dependent but what you've experienced is just a small percentage of the total. Know that there are many thousands of these cars that have not experienced a single issue, so it isn't an issue of No Quality control, just a defect(s) with your particular vehicle. Get the dealer to buy it back and trade in on a new model.
If you think any of the luxury brands don't have the same issues, you are fooling yourself. Go peruse a McLaren forum for a bit and realize how much those cars cost....
If you think any of the luxury brands don't have the same issues, you are fooling yourself. Go peruse a McLaren forum for a bit and realize how much those cars cost....
#5
Banned Scam/Spammer
I have owned 10 Corvettes, 2 used, 8 new and have never had a single issue/problem with any of them. My appraisal of GM's quality control would differ wildly from that of the OP here.
#6
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St. Jude Donor '08
Assuming your car is an A8, I am willing to bet that all of the issues and replacement parts after the initial flex plate replacement are the fault of the dealer. The slow starting, stalling and metal in the oil are likely all results of the torque tube not being installed correctly when it was put back together the first time. If the specific procedure for torquing the coupler on the front of the torque tube wasn't done perfectly, it will have insufficient crank shaft end play and cause the thrust bearing to get wiped out. As the thrust bearing wears, it keeps introducing metallic shavings into the oil, which start to wipe out the rest of the bearings, creating the stalling and hard start issue. If the mileage between failures was about 3k miles, that's even more likely as that's usually about the time it takes to completely wipe out the thrust bearing.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
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kself3567 (01-26-2019)
#8
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Location: cookeville tennessee
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The customer service side is dealer dependent but what you've experienced is just a small percentage of the total. Know that there are many thousands of these cars that have not experienced a single issue, so it isn't an issue of No Quality control, just a defect(s) with your particular vehicle. Get the dealer to buy it back and trade in on a new model.
If you think any of the luxury brands don't have the same issues, you are fooling yourself. Go peruse a McLaren forum for a bit and realize how much those cars cost....
If you think any of the luxury brands don't have the same issues, you are fooling yourself. Go peruse a McLaren forum for a bit and realize how much those cars cost....
#9
Assuming your car is an A8, I am willing to bet that all of the issues and replacement parts after the initial flex plate replacement are the fault of the dealer. The slow starting, stalling and metal in the oil are likely all results of the torque tube not being installed correctly when it was put back together the first time. If the specific procedure for torquing the coupler on the front of the torque tube wasn't done perfectly, it will have insufficient crank shaft end play and cause the thrust bearing to get wiped out. As the thrust bearing wears, it keeps introducing metallic shavings into the oil, which start to wipe out the rest of the bearings, creating the stalling and hard start issue. If the mileage between failures was about 3k miles, that's even more likely as that's usually about the time it takes to completely wipe out the thrust bearing.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
#10
Pro
This isn't relevant to the OP's unfortunate problems he is experiencing (but from what he says, Chevy do seem to be trying to get it running as it should be)
but "as far as I know" from my 20yr old C5's history it has had zero break downs, several factory recalls, & just the usual fluids/filters replaced as well as brake pads & tires...............so not too bad for such an old girl!
but "as far as I know" from my 20yr old C5's history it has had zero break downs, several factory recalls, & just the usual fluids/filters replaced as well as brake pads & tires...............so not too bad for such an old girl!
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Rebel Yell (01-20-2019)
#11
Moderator
This isn't relevant to the OP's unfortunate problems he is experiencing (but from what he says, Chevy do seem to be trying to get it running as it should be)
but "as far as I know" from my 20yr old C5's history it has had zero break downs, several factory recalls, & just the usual fluids/filters replaced as well as brake pads & tires...............so not too bad for such an old girl!
but "as far as I know" from my 20yr old C5's history it has had zero break downs, several factory recalls, & just the usual fluids/filters replaced as well as brake pads & tires...............so not too bad for such an old girl!
.
Last edited by Zjoe6; 01-19-2019 at 03:57 PM.
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Rebel Yell (01-20-2019)
#12
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St. Jude Donor '08
________________________________________ ________________________________________ _____________________________
Note: The following steps MUST be performed in order to provide proper alignment of the propeller shaft hub, the propeller input shaft and the propeller input shaft front bearing.
- HAND-TIGHTEN the propeller shaft hub clamp bolt (1) until FINGER-TIGHT.
- Remove the propeller input shaft front bearing positioning bolts (M10–1.5X55 mm) from the driveline support assembly.
- Install the two bolt hole plugs to the front of the driveline support assembly.
- Install the floor panel tunnel reinforcement. Refer to Floor Panel Tunnel Panel Reinforcement Replacement.
- Remove the tie-off retainer from the left hand muffler assembly.
- Install the right hand muffler assembly. Refer to Exhaust Muffler Replacement - Right Side.
- Install the intermediate pipe assembly. Refer to Intermediate Pipe Replacement.
- Install the rear tire and wheel assemblies. Refer to Tire and Wheel Removal and Installation.
- Lower the vehicle.
- Connect the negative battery cable.
Tighten
TightenTighten the negative battery cable bolt to 15 Y (11 lb ft). - Start and run the engine at idle until normal operating temperatures are reached.Idle or drive for at least 10 minutes.
- Turn off the engine and allow the powertrain to cool to ROOM temperature.
- Raise the vehicle.
- Use a helper and carefully pry the crankshaft rearward at the crankshaft pulley, before and during the tightening of the pinch bolts to ensure there is enough crankshaft endplay.
- Tighten the propeller shaft hub clamp bolt (1) to 130 Y (96 lb ft).
- Check crankshaft end play at the flywheel. Installed the gauge thru the window (make sure the pin of the gauge in on the flat surface of the flywheel or ring-gear not the curved area) (1) reading should be between 0.0381 mm (0.0015 in) and 0.2159 mm (0.0085 in).
- Install the engine flywheel housing access plug.
#13
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Assuming your car is an A8, I am willing to bet that all of the issues and replacement parts after the initial flex plate replacement are the fault of the dealer. The slow starting, stalling and metal in the oil are likely all results of the torque tube not being installed correctly when it was put back together the first time. If the specific procedure for torquing the coupler on the front of the torque tube wasn't done perfectly, it will have insufficient crank shaft end play and cause the thrust bearing to get wiped out. As the thrust bearing wears, it keeps introducing metallic shavings into the oil, which start to wipe out the rest of the bearings, creating the stalling and hard start issue. If the mileage between failures was about 3k miles, that's even more likely as that's usually about the time it takes to completely wipe out the thrust bearing.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
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kself3567 (01-26-2019)
#14
Sure. There are a lot of steps prior to this copy and paste, but this is the part that needs to be followed perfectly. If it's not done correctly and the technician doesn't re-measure the crankshaft end play, it is VERY likely it will need main bearing or engine replacement in less than 4k miles.
________________________________________ ________________________________________ _____________________________
Note: The following steps MUST be performed in order to provide proper alignment of the propeller shaft hub, the propeller input shaft and the propeller input shaft front bearing.
________________________________________ ________________________________________ _____________________________
Note: The following steps MUST be performed in order to provide proper alignment of the propeller shaft hub, the propeller input shaft and the propeller input shaft front bearing.
- HAND-TIGHTEN the propeller shaft hub clamp bolt (1) until FINGER-TIGHT.
- Remove the propeller input shaft front bearing positioning bolts (M10–1.5X55 mm) from the driveline support assembly.
- Install the two bolt hole plugs to the front of the driveline support assembly.
- Install the floor panel tunnel reinforcement. Refer to Floor Panel Tunnel Panel Reinforcement Replacement.
- Remove the tie-off retainer from the left hand muffler assembly.
- Install the right hand muffler assembly. Refer to Exhaust Muffler Replacement - Right Side.
- Install the intermediate pipe assembly. Refer to Intermediate Pipe Replacement.
- Install the rear tire and wheel assemblies. Refer to Tire and Wheel Removal and Installation.
- Lower the vehicle.
- Connect the negative battery cable.
Tighten
TightenTighten the negative battery cable bolt to 15 Y (11 lb ft). - Start and run the engine at idle until normal operating temperatures are reached.Idle or drive for at least 10 minutes.
- Turn off the engine and allow the powertrain to cool to ROOM temperature.
- Raise the vehicle.
- Use a helper and carefully pry the crankshaft rearward at the crankshaft pulley, before and during the tightening of the pinch bolts to ensure there is enough crankshaft endplay.
- Tighten the propeller shaft hub clamp bolt (1) to 130 Y (96 lb ft).
- Check crankshaft end play at the flywheel. Installed the gauge thru the window (make sure the pin of the gauge in on the flat surface of the flywheel or ring-gear not the curved area) (1) reading should be between 0.0381 mm (0.0015 in) and 0.2159 mm (0.0085 in).
- Install the engine flywheel housing access plug.
#15
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Sucks you are having so many problems with your car. It surely can leave a sour taste in your mouth. Hope GM can come up with a solution and get your car repaired and back on the road.
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kself3567 (01-26-2019)
#16
Heel & Toe
Thread Starter
They are going to have to now. I just hired a lemon law lawyer and I am suing GM. RIDICULOUS that they forced me to get to this point. WORST car I have EVER owned and WORST manufacturer is history!!!
#17
Heel & Toe
Thread Starter
Assuming your car is an A8, I am willing to bet that all of the issues and replacement parts after the initial flex plate replacement are the fault of the dealer. The slow starting, stalling and metal in the oil are likely all results of the torque tube not being installed correctly when it was put back together the first time. If the specific procedure for torquing the coupler on the front of the torque tube wasn't done perfectly, it will have insufficient crank shaft end play and cause the thrust bearing to get wiped out. As the thrust bearing wears, it keeps introducing metallic shavings into the oil, which start to wipe out the rest of the bearings, creating the stalling and hard start issue. If the mileage between failures was about 3k miles, that's even more likely as that's usually about the time it takes to completely wipe out the thrust bearing.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
I am not sure how many dealers there are on the islands, but we've had two C7s come back from Hawaii with recent torque tube removals and both required an engine due to the incorrect install procedure done previously.
#18
Sure. There are a lot of steps prior to this copy and paste, but this is the part that needs to be followed perfectly. If it's not done correctly and the technician doesn't re-measure the crankshaft end play, it is VERY likely it will need main bearing or engine replacement in less than 4k miles.
________________________________________ ________________________________________ _____________________________
Note: The following steps MUST be performed in order to provide proper alignment of the propeller shaft hub, the propeller input shaft and the propeller input shaft front bearing.
________________________________________ ________________________________________ _____________________________
Note: The following steps MUST be performed in order to provide proper alignment of the propeller shaft hub, the propeller input shaft and the propeller input shaft front bearing.
- HAND-TIGHTEN the propeller shaft hub clamp bolt (1) until FINGER-TIGHT.
- Remove the propeller input shaft front bearing positioning bolts (M10–1.5X55 mm) from the driveline support assembly.
- Install the two bolt hole plugs to the front of the driveline support assembly.
- Install the floor panel tunnel reinforcement. Refer to Floor Panel Tunnel Panel Reinforcement Replacement.
- Remove the tie-off retainer from the left hand muffler assembly.
- Install the right hand muffler assembly. Refer to Exhaust Muffler Replacement - Right Side.
- Install the intermediate pipe assembly. Refer to Intermediate Pipe Replacement.
- Install the rear tire and wheel assemblies. Refer to Tire and Wheel Removal and Installation.
- Lower the vehicle.
- Connect the negative battery cable.
Tighten
TightenTighten the negative battery cable bolt to 15 Y (11 lb ft). - Start and run the engine at idle until normal operating temperatures are reached.Idle or drive for at least 10 minutes.
- Turn off the engine and allow the powertrain to cool to ROOM temperature.
- Raise the vehicle.
- Use a helper and carefully pry the crankshaft rearward at the crankshaft pulley, before and during the tightening of the pinch bolts to ensure there is enough crankshaft endplay.
- Tighten the propeller shaft hub clamp bolt (1) to 130 Y (96 lb ft).
- Check crankshaft end play at the flywheel. Installed the gauge thru the window (make sure the pin of the gauge in on the flat surface of the flywheel or ring-gear not the curved area) (1) reading should be between 0.0381 mm (0.0015 in) and 0.2159 mm (0.0085 in).
- Install the engine flywheel housing access plug.
#19
Racer
#20
Burning Brakes
I agree with RichyRich.
Dealer messed up on TT reinstall causing all the following problems. But the dealer will never admit it.
FYI:
My best friend for over 30 years, shop supervisor, very large Ford dealership, was always over rode by management when some mechanic screwed up. Customer always paid, he hated the dealership system of doing things like this but could never win.
You'd be horrified at what dealership management was always trying to pull.
Screw you, pay me. And they were proud of that mato.
Thats why I never took any of my cars to a dealership for over 50 years .
Dealer messed up on TT reinstall causing all the following problems. But the dealer will never admit it.
FYI:
My best friend for over 30 years, shop supervisor, very large Ford dealership, was always over rode by management when some mechanic screwed up. Customer always paid, he hated the dealership system of doing things like this but could never win.
You'd be horrified at what dealership management was always trying to pull.
Screw you, pay me. And they were proud of that mato.
Thats why I never took any of my cars to a dealership for over 50 years .