No order updates from GM Chat "Status Code"?????
Thread Starter
Racer
Joined: Apr 2010
Posts: 436
Likes: 17
From: Las Vegas Nevada
No order updates from GM Chat "Status Code"?????
Really...that just happened! My car has been sitting in Toledo for 2 weeks with no movement. I asked today if I could get an update and was told to contact my dealer. I then asked for the status code and was told that they are no longer allowed to provide status codes to customers in the forum titled "Checking the status of my an vehicle order". See for yourself...you can't make this up.
Thank you for contacting Chevrolet Customer Assistance, my name is AXXXXX, how may I help you today?
Hi, can you please tell me if there is an estimated delivery date for order XXXXXX? The car has been sitting in the rail yard in Toledo since 19 March and I’m just curious if you have any idea when it may move this way? Thanks for your help.
AXXXXX:5:03:
Hello, thank you for your recent order of the Corvette! I see your Corvette is produced, but I would advise contacting your dealership to find out when they're expecting delivery as they have access to more information regarding orders they've placed for vehicles than we do.
:5:04:
Thanks, can you tell me what the status code is by any chance? Thanks again.
AXXXXX:5:05:
Just a moment while I check.
AXXXXX:5:08:
I'm sorry, we are no longer able to provide status codes to customers per our new policy.
Thank you for contacting Chevrolet Customer Assistance, my name is AXXXXX, how may I help you today?
Hi, can you please tell me if there is an estimated delivery date for order XXXXXX? The car has been sitting in the rail yard in Toledo since 19 March and I’m just curious if you have any idea when it may move this way? Thanks for your help.
AXXXXX:5:03:
Hello, thank you for your recent order of the Corvette! I see your Corvette is produced, but I would advise contacting your dealership to find out when they're expecting delivery as they have access to more information regarding orders they've placed for vehicles than we do.
:5:04:
Thanks, can you tell me what the status code is by any chance? Thanks again.
AXXXXX:5:05:
Just a moment while I check.
AXXXXX:5:08:
I'm sorry, we are no longer able to provide status codes to customers per our new policy.
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Thread Starter
Racer
Joined: Apr 2010
Posts: 436
Likes: 17
From: Las Vegas Nevada
Intermediate
Joined: Mar 2015
Posts: 33
Likes: 0
To be honest GM is behind the curve when it comes to production updates. I ordered a SRT 8 Hemi Challanger and a Jeep Wrangler sport for my DD. All I had to do is give the dealer my email address and pictures were sent of where I was in each stage of the production including updates from the time I signed the paperwork to when the plant got the order all the way to the production line to the vehicle loaded on the transport to my dealership. Pretty cool. Now the pic's used I'm sure was not my actual vehicle although it might have been. Same color and all. Going the GM route is like pulling teeth to get an answer. Frustrating to say the least.
Instructor
Joined: Oct 2015
Posts: 222
Likes: 153
From: Dawsonville Georgia
I just chatted with GM 5 minutes ago and they gave me a status code of 3000 with a TPW of 11/23/15. Must be the person on the other end of the chat being lazy. Every time a check, they tell me to hold while they check on the order. 
Melting Slicks
Joined: Sep 2006
Posts: 3,248
Likes: 265
From: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
St. Jude Donor '12-'13, '16
Go over to stingray forum's order tracking thread. "Becky", who is a great gal and salesperson at Roger's chevrolet, will assist you. I thought my car had just been shipped, but she looked up the status, and to my surprise, told me my car had been delivered at the dealer. Good luck.