Diablo Trinity failed cut error
Thread Starter
8th Gear
Joined: May 2017
Posts: 8
Likes: 2
Diablo Trinity failed cut error
Got my Trinity and I can't get it to finish the initial set up on my car. It's updated to the latest firmware and it runs for about 3-4 minutes running through various things I guess then it always ends up with failed cut error. Any suggestions? I've called them and am just sitting on hold waiting to see if they can sort it out.
Melting Slicks
Joined: Oct 2007
Posts: 2,398
Likes: 858
Got my Trinity and I can't get it to finish the initial set up on my car. It's updated to the latest firmware and it runs for about 3-4 minutes running through various things I guess then it always ends up with failed cut error. Any suggestions? I've called them and am just sitting on hold waiting to see if they can sort it out.
Do you by chance have an early VIN of a given model year?
Just curious.
Thread Starter
8th Gear
Joined: May 2017
Posts: 8
Likes: 2
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Race Director
Joined: Jul 2007
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From: Texas Hill Country
the 2017 went from an E92 ECM to the E92A. different hardware, costs twice as much to license with HPTuners. HPT can also access the TCM but it costs twice as much plus a hardware fee/send it in for modification.
Thread Starter
8th Gear
Joined: May 2017
Posts: 8
Likes: 2
Another update: got an email today that the issues had been resolved and to call in and they'd get it sorted out. It's not fixed and at this point I've spent over 3 hours on the phone with tech support and it's still doing the exact same thing it was when I bought it.
Melting Slicks
Joined: Oct 2007
Posts: 2,398
Likes: 858
For the gallery:
I am sure Diablo/others will get this worked out. These challenges occur from time to time.
A possibility for folks who don't want to send their ECM in for modification may be able to buy an E92 controller to replace the E92A that comes with the car.
If the E92 is compatible (harness, fit , form and function) with the 2017 models this may allow folks to tune their 2017's without delay.
Of course there are a few other implied task mating the new controller to the vehicle and its theft deterrent (VATS) system.
(Please folks spare us the "but it voids the warranty" lecture.)
Just a suggestion as of now I have no way of knowing if the two ECMs are interchangeable but my gut feeling tells me they are.
Just food for thought.
Last edited by dar02081961; May 26, 2017 at 01:07 PM.
Instructor
Joined: Jan 2016
Posts: 145
Likes: 29
From: Pelham Alabama
I bought the trinity last year for my 2016 Z and installed it right before an out of town trip and found out I had no cruise control and infotainment issues. For $600 plus part I expected too much I guess so I pulled off the side of the interstate downloaded the original map and sent the POS back for a refund when I got home. The whole package just looked cheap.
Thread Starter
8th Gear
Joined: May 2017
Posts: 8
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Sort of. Been on the phone with tech support a couple more times and we have it to the point where the Trinity will communicate with the car now at least. Still no tune available though.
Last edited by boosting1bar; Jun 2, 2017 at 06:43 PM.
Burning Brakes
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