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Greg, I think that Bill was correct in all aspects with his post.
Wonder if this might be a defect?!?! Someone goes to the track and crashes some lawyer will be all over this!,,
I also think that your equating a recall notice for defects with performance or comfort upgrades is incorrect: vendor needs to correct a defect? That is their financial obligation. Vendor offers me the code to improve my car? Then it's something I can choose to pay for, or not.
To me it comes down to customer service. If you remember after Xmas a lady had the ***** to return a dead Xmas tree to costco. And they gave her a refund. Extreme. Over on OT there was quite a debate around this. One member said he worked at Nordstrom’s and a valued customer returned a set of used tires and they gave her a refund. nordstroms never sold a tire. They took care of her. I don’t shop at Nordstrom’s nor Costco because there are none near me, but this type of customer care is impressive.
In the world of amazon and how they have changed the market and Tesla all I am suggesting in chevy has a chance to spread good will
In my case I am overdue for a new car especially since my warranty is soon up. Gm has nothing in the corvette line which is much different then my 16 Z and I don’t need more HP with the new buggy. Giving me a free update to improve my 16 might keep me with corvette or influence me to wait for the zora.
Simply put companies need to compete for my $. Gm expects to sell cars north of $100k they need to make customers feel special and I don’t think this does, at least not me.
Last edited by Greg00Coupe; 02-19-2018 at 04:59 AM.
Why should this be free? Every model comes out with new features and upgrades. If you want the latest and greatest I would be willing to bet your dealer will offer you $50k for your "$90k Chevy" so you can upgrade to all the newest features.
the auto industry is taking its business model the way of the software industry. It’s an upgrade of functionality that a couple of 20’something year old guys sitting at a key board monkeyed around with then experimented with on a test car. They might have spent a month on this science project so gm is trying to Re-coup the cost of these guys salaries and benefits —- been there done it myself trying to figure out how to pay for non-revenue generating employee overhead — but not in the auto industry.
Pretty soon we we will have electronically controlled golf clubs and bowling ***** to go along with our heavily electronically nannified sports cars. All this stuff is probably needed on a 650 horse car when turning it loose on the street to owners with less then stellar judgment —- lol!
as you said you can trade in your 90k car and get 50k applied to the 2019 90k car and get the 350 buck upgrade for free. Lol!
I guess you just have low expectations. These cars cost more then Cadillac and customers should be treated better.
Gm has a chance to define customer care and they fail at a simple opportunity.
These don't cost anywhere near what some imports and exotics do and not a single one of them offers something like this for free either. Hell most don't offer anything like this at all, period. I know on some of the later model Porsches they offer an updated software calibration for sport mode and it's added to the Porsche dealer SPS system just like GM does with this and requires a trip to a dealership or authorized porsche center. Porsche charged ~$1800 for the turbo cars because a buddy of mine had it added to his car a while back at the dealership. Makes $350 sound like a steal...
The only manufacturer that I know of that releases software updates with performance improvements for free is Tesla and that's probably because they don't technically have a dealership network and their vehicles can do over the air updates that don't require a visit to a dealership.
The only manufacturer that I know of that releases software updates with performance improvements for free is Tesla and that's probably because they don't technically have a dealership network and their vehicles can do over the air updates that don't require a visit to a dealership.
Yep. It's the ability to push the code for free OTA that enables Tesla to provide updates/upgrades for zero dollars. In our cases, the dealership (an independent business) needs to collect a few $$$ for taking up shop time.
That’s a crappy attitude Bill. Assuming gm wants me to keep buying corvettes taking care of a customer should be priority #1. Companies spend big money keeping customers. Considering these types of upgrades cost gm very little they should make them available as a courtesy.
I guess when they put out a recall notice you’d bet glad to pay for it.
I don't think it is a crappy attitude. I believe in compensating people who go out of their way to improve the car they sold me 2 years ago even when they didn't have to. They did a lot of work to get the update correct and why shouldn't they be compensated for the work? They could have decided to work on the next model car and the Customers would have been just as happy. However, there are people who think they should always get a free ride no matter how much effort it takes somebody to do something. There is another term that can be applied to people who think it should be free, Look a Gift Horse in the Mouth. There is another old saying that doesn't quite fit but is close enough, Bite the hand that feeds you. Or maybe Kill the Golden Goose.
A recall is to fix a mistake, just like when something breaks and they fix it under warranty. They aren't fixing anything with this update. They are improving functionality and people pay for that and it is taking care of their Customers because they just chose to provide some investment protection for all of the 15,16 Z owners for a relatively low price. I don't need to run out and buy a 2018 or 2019 to come off corners harder. I now have the same capability in my 2 year old car. Let's see $350 for the capability or $100K for a new car to get the capability. Which would I prefer spending.
Anyone know if the update applies to 17? I have not seen any documentation mentioning 17 models.
17 Z06 done yesterday. Drove home and already noticed the difference. Sat overnight so looking forward to taking her out this morning and get a better feel.
The dealers are making nothing on this, they get reimbursed for 20 minutes of time. No way they can call, download to there computer, hook everything up to your car then download to your car in 20 minutes.
Do wish GM could offer software update over the air.
Last edited by cheapthrills; 02-21-2018 at 09:17 AM.
MRC updated yesterday.
This morning I took my 2016 Z06 out for a drive after letting it sit overnite.
I only drive in Sport mode on the streets, what follows pertains only to that mode.
First thing I noticed right away is the considerably heavier steering.
Not enough to be a hinderance in any way, just weighter...I like it.
I drove about 10-12 city miles and did notice a much smoother ride.
The car feels much more planted and stable after going over potholes, etc.
Before, such defects in a road could rattle my dental fillings.
All in all, I think the $350 expense is a no-brainer and everyone should make an appt. at their dealer to have their car done.
I don't think it is a crappy attitude. I believe in compensating people who go out of their way to improve the car they sold me 2 years ago even when they didn't have to. They did a lot of work to get the update correct and why shouldn't they be compensated for the work? They could have decided to work on the next model car and the Customers would have been just as happy. However, there are people who think they should always get a free ride no matter how much effort it takes somebody to do something. There is another term that can be applied to people who think it should be free, Look a Gift Horse in the Mouth. There is another old saying that doesn't quite fit but is close enough, Bite the hand that feeds you. Or maybe Kill the Golden Goose.
A recall is to fix a mistake, just like when something breaks and they fix it under warranty. They aren't fixing anything with this update. They are gimproving functionality and people pay for that and it is taking care of their Customers because they just chose to provide some investment protection for all of the 15,16 Z owners for a relatively low price. I don't need to run out and buy a 2018 or 2019 to come off corners harder. I now have the same capability in my 2 year old car. Let's see $350 for the capability or $100K for a new car to get the capability. Which would I prefer spending.
Bill
Gee thanks for helping me understand. I was completly wrong! Sorry!
Here I thought the customer was #1. I thought businesses bent over backwards to keep and make customers happy. Little did I realize GM was so hard up for money
I think I’ll get this done and pay them $700 to help them out. Plus I better reimburse them for those free oil changes
Gee thanks for helping me understand. I was completly wrong! Sorry!
Here I thought the customer was #1. I thought businesses bent over backwards to keep and make customers happy. Little did I realize GM was so hard up for money
I think I’ll get this done and pay them $700 to help them out. Plus I better reimburse them for those free oil changes
Let me get this straight... basically you expect something for nothing and on top of that you feel as if you deserve it because you think GM has made enough money. I'm so glad you expect people to work for free, when are you signing up to do your job for free I wonder?
Let me get this straight... basically you expect something for nothing and on top of that you feel as if you deserve it because you think GM has made enough money. I'm so glad you expect people to work for free, when are you signing up to do your job for free I wonder?
Thank you !
"Idealism is fine, but as you approach reality, the costs become prohibitive".
- William F. Buckley, Jr.
Gee thanks for helping me understand. I was completly wrong! Sorry!
Here I thought the customer was #1. I thought businesses bent over backwards to keep and make customers happy. Little did I realize GM was so hard up for money
I think I’ll get this done and pay them $700 to help them out. Plus I better reimburse them for those free oil changes
I had my upgrade done yesterday. Today I drove about 50 miles over familiar streets of all kinds. I may be a heretic or just less observant than most, but I don't feel/sense much of a difference with the new calibration - maybe some increased smoothness in sport. I'm not sure I would say it's worth the cost but I do like to have the car as up to date as possible.
02-19-2018, 01:15 AM
